Supervisor

IPP - Independent Pet Partners; Oak Park (IL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Pet insurance discounts

Paid time off

401(k) match

Employee discounts

Store bonus incentives

Growth opportunities

Job summary

IPP - Independent Pet Partners in Oak Park, IL seeks a Supervisor to deliver exceptional service to our pet parents, help manage daily store operations, and drive positive business results. This full-time role includes supervising frontline staff, upholding store standards, and engaging customers with product knowledge to support pet health and well-being.

You will work evenings and weekends as needed, lift up to 50 pounds, and thrive in a pet-friendly team environment.

Qualifications

• Must be 18 years or older.
• Passion for extraordinary customer service and the well-being of pets.
• Professional retail sales experience preferred.
• Professional supervisory experience preferred.
• Willingness to be educated about the products and services offered.
• Demonstrated ability to meet sales targets.
• Excellent communication skills-both verbal and written.
• Ability to work a flexible schedule to meet the needs of the business, including evenings and weekend shifts.
• Time management and organizational skills.

Responsibilities

• Provide guests with an exceptional experience.
• Assist the Store Manager in overall management of store operations.
• Share product knowledge and suggestions to fit customer needs and promote pet health.
• Perform front end duties such as handling the cash register, bagging, replenishing merchandise, and preparing displays.
• Organize and maintain a clean store front and stock room.
• Assist with other projects as needed including markdowns, re-tickets, labeling products, and special store events.
• All other assigned duties from the Store Manager and/or any member of the Retail Management Team.

Skills

Customer service

Communication

Time management

Sales targets

Retail experience

Supervisory experience

Willingness to learn

18+ years old

Job description

Position Purpose Section

Do you think of your pet as a member of the family? If so, then we have a lot in common! Like you, we are extremely devoted to our pets and only want the best for them. We are a community of true pet lovers with shared interests and values. We are professionally committed to being your resource for all aspects of pet ownership including health and nutrition, training, grooming and the latest in general pet care. As a Supervisor, you make a difference in the lives of pets by delivering exceptional service to our pet parents, acting as a steward of the store’s environment, achieving positive business results, and performing operational functions.

Job Type

Full-time

Description

Position Purpose Section

Do you think of your pet as a member of the family? If so, then we have a lot in common! Like you, we are extremely devoted to our pets and only want the best for them. We are a community of true pet lovers with shared interests and values. We are professionally committed to being your resource for all aspects of pet ownership including health and nutrition, training, grooming and the latest in general pet care. As a Supervisor, you make a difference in the lives of pets by delivering exceptional service to our pet parents, acting as a steward of the store’s environment, achieving positive business results, and performing operational functions.

Responsibilities

Essential Job Functions Section

The incumbent must be able to perform all the following duties and responsibilities with or without reasonable accommodation.

• Provide guests with an exceptional experience.
• Assist the Store Manager in overall management of store operations.
• Share product knowledge and suggestions to fit customer needs and promote pet health.
• Perform front end duties such as handling the cash register, bagging, replenishing merchandise, and preparing displays.
• Organize and maintain a clean store front and stock room.
• Assist with other projects as needed including markdowns, re-tickets, labeling products, and special store events.
• All other assigned duties from the Store Manager and/or any member of the Retail Management Team.

Requirements

Qualifications

• Must be 18 years or older.
• Passion for extraordinary customer service and the well-being of pets.
• Professional retail sales experience preferred.
• Professional supervisory experience preferred.
• Willingness to be educated about the products and services offered.
• Demonstrated ability to meet sales targets.
• Excellent communication skills-both verbal and written.
• Ability to work a flexible schedule to meet the needs of the business, which will require evening and weekend shifts.
• Time management and organizational skills.

Physical Demands

• Position requires a person to be both indoors and outdoors (to assist with customer carry out).
• Must be able to stand 8 hours per day with or without reasonable accommodation.
• Must be able to lift 50 pounds on a regular basis with or without reasonable accommodation.
• Must be comfortable working with a wide variety of animals including small and large dogs.
• Must be able to work around pet hair and dander.

Program And Benefits Section

Part-time team members enjoy the following:

Programs and benefit eligibility will vary based on average hours worked and length of service.

• Greatly discounted, employer-subsidized pet insurance
• PTO (paid time off) – 1 hour per every 30 hours worked
• 401(k) Program – employer match at a rate of 0.25% for each 1% contribution, up to 6%. Must be 21 or older.
• Employee Assistance Program/ 24X7 – completely confidential
• Generous discounts on goods and services
• Team Member Feeder Program - eligible for one unit (bag or case of cans) of the participating vendors product/s each month
• Store Bonus Incentive Program
• Growth opportunities! Be sure to ask about our Store Manager In Training and Groomer Apprenticeship programs

$15.40-$17.63 per hour DOE/DOQ

Subject to change depending on State/City/County minimums.

IPP is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or team member based on any legally recognized basis, including but not limited to: race, color, national origin or ancestry, religion, sex (including pregnancy, lactation, childbirth or related medical conditions) gender identity or expression, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, sexual orientation, age (40 or over), or any other status protected by federal, state, or local law.

Salary Description

$15.40-$17.63 per hour DOE/DOQ