Supervisor

Freddy's Frozen Custard & Steakburgers; Jacksonville (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Workstream is seeking a dynamic Restaurant Manager in Jacksonville, Florida, to lead day-to-day operations. The role requires supervision of staff, adherence to food safety standards, and delivering exceptional guest service. Candidates should demonstrate strong leadership skills, problem-solving abilities, and flexibility in scheduling. This is an opportunity to impact operational excellence and team satisfaction in a fast-paced restaurant environment. Competitive compensation and benefits are part of the offer.

Qualifications

• Ability to lead, motivate, and empower teams.
• Excellent written and verbal communication skills.
• Ability to recognize and solve problems.
• Strong attention to detail and organizational skills.

Responsibilities

• Supervise the restaurant during meal periods.
• Provide motivational support to team members.
• Assist with hiring, training, and evaluating team members.
• Ensure compliance with food safety and cleanliness standards.

Skills

Leadership

Guest service skills

Verbal communication

Problem-solving

Flexibility

Restaurant experience

Tools

Restaurant operating systems

Desktop software

Job description

Job Purpose

This position is to support the Associate and Operating Partners with day-to-day operations in the restaurant by providing leadership, motivating team members, and meeting operational expectations.

Specific Responsibilities

• Supervise the restaurant during meal periods to ensure that Freddy's standards of Hospitality, Quality, and Cleanliness are being followed.
• Correct operational mistakes with a goal of satisfying the guest.
• Provide motivational support to team members.
• Assist with management of team schedules.
• Exhibit leadership through a supportive presence during shifts.
• Ensure compliance with food safety, security, quality, and cleanliness standards.
• Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, and locking doors.
• Complete scheduled inventories and stock and requisition necessary supplies.
• Assist with hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching team members; serve as a role model.
• Follow all company safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries.
• Ensure shift execution of the KMG Uniform Policy.
• Maintain confidentiality of proprietary information; protect company assets.
• Support all co-workers, and treat them with dignity and respect.
• Ensure hospitality-focused culture.
• Support strategies to ensure operational progress, sales growth, and team member retention.
• Other responsibilities as assigned within the scope of the position.

Required Skills & Proficiencies

• Ability to lead, motivate, and empower team.
• Takes initiative.
• Excellent verbal and written skills.
• Ability to recognize problems and problem-solve.
• Restaurant experience generally required.
• Outstanding guest service skills.
• Ability to work a flexible schedule.
• Technically competent in restaurant operating systems, learning systems and typical desktop software.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Excellent written and verbal communication skills, with the ability to clearly communicate detailed information to guests, colleagues, and management.
2. Excellent guest service skills with the ability to interact in a positive and professional manner to develop and maintain strong working relationships with guests, coworkers, and management.
3. Ability to read and interpret documents such as sales analysis, procedure manuals, and job instructions, etc.
4. Ability to write routine reports and business correspondence.
5. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as proportions and percentages.
6. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
7. Ability to manage time effectively and prioritize tasks to meet deadlines.
8. Strong attention to detail and organizational skills.
9. Ability to operate computer and computer software, to include store operating system.
10. Ability to maintain confidentiality.
11. Must pass background check per KMG standards.
12. Brand and KMG required training and training books must be completed as per brand standard.
13. Trainer test and management certification passed with a minimum score of 90%.

Measurable Goals

Measurable goals are used in part to represent performance as well as represent tangible results of work quality. Performance goals are defined prior to the start of the fiscal year and will be communicated to you. These goal performance results will be included in semiannual and annual reviews as well as performance discussions with your Area Director or Director of Operations.

Physical Demands and Work Environment

1. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, bend, kneel, climb stairs and walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
2. The work environment is usually a well-lit, heated and/or air-conditioned indoor setting with adequate ventilation. Occasional exposure to outside elements. The noise level in the work environment is occasionally high. This position requires constant travel, which may involve exposure to extreme weather elements.
3. Current foodservice certificates as required by state law and KMG procedures.
4. Manager certification per KMG procedures.
5. Occasionally travel by airline.
6. Ability to stand for long periods of time.
7. Adapt easily to changing temperatures in the kitchen.

THE FREDDY'S WAY

Enjoying great food without a long wait doesn’t mean your meal has to be cooked before you order it. From steakburgers to sundaes, Freddy's makes food fresh after you ask for it because that’s the kind of quality you deserve. Take a moment to catch up with friends and family; it’s almost time to eat.