Supervisor

AMC Entertainment; Framingham (MA); Vor Ort; USD 26.000 - 27.000; Vollzeit

Benefits dieser Stelle

Medical coverage

Dental & Vision

EAP access

401(k) match

Free popcorn

Food discounts

Free movies

Zusammenfassung

AMC Entertainment in Framingham, MA is seeking a Supervisor to lead theatre crew daily, ensuring guest satisfaction and smooth operations. You will coach staff, manage schedules, and handle cash procedures in a fast-paced movie environment.

The role requires 18+ years old, flexibility to work evenings/weekends, and a positive, service-driven mindset. AMC offers benefits, EAP, 401(k) match, and free movie perks.

Qualifikationen

• Leadership and people-management skills.
• Strong guest service orientation and communication.
• Ability to train and coach crew effectively.
• Comfort with cash handling and operations.

Aufgaben

• Coordinate and coach theatre crew through daily responsibilities.
• Oversee opening/closing procedures and vendor access.
• Assign registers, count cash, reconcile safes, and prepare deposits.
• Support inventory and crew scheduling."
• Troubleshoot system issues and resolve guest concerns.

Kenntnisse

Leadership

Guest service

Communication

Time management

Teamwork

Tools

Microsoft Office Suite

Theatre systems

Jobbeschreibung

As a Supervisor at AMC, you help direct the daily performance of the theatre crew and ensure everything runs smoothly behind the scenes and in front of our guests. You lead with energy, communicate with care, and create a space where both guests and crew feel welcomed and valued. If you're ready to take on responsibility and grow your leadership skills in a fast-paced, movie-loving environment, this is your next role!

Why Work at AMC?

At AMC, gain valuable experience and enjoy great benefits:

• Opportunities to build strong communication, leadership, and time management skills
• Career advancement paths for those ready to grow
• Comprehensive medical, dental, and vision coverage
• Free, confidential access to the Employee Assistance Program (EAP), supporting the whole person through everyday stressors and major life moments.
• 401(k) match to support your financial goals
• Daily free popcorn and discounts on food and drinks (excluding alcoholic beverages)
• Special savings on AMC gift cards
• And of course -FREE movies at any AMC nationwide

Compensation

AMC provides a compensation range for open positions where required. Factors that may be used to determine actual compensation may include, but are not limited to, specific skill-set, relevant experience or geographic location. The compensation range for this position may be lower or higher in different markets based on business needs.

The compensation for this position is: $18.70 - $19.70

What You'll Be Doing

Daily/Weekly Responsibilities

• Coordinate and coach theatre crew members through their daily responsibilities, ensuring strong performance and guest service.
• Assist in floor operations and ensure proper crew placement based on business needs.
• Oversee opening and closing procedures (excluding vault management) and provide access to vendors for deliveries and repairs during off-hours.
• Assign registers, distribute banks, supply change as needed, and reconcile floor safes.
• Accurately pull and count cash, coupons, and equivalents; enter results into the system and prepare deposits.
• Maintain cash-handling accuracy and complete required forms.
• Support inventory processes and assist in preparing crew schedules (final approval by management).
• Troubleshoot system issues by opening support tickets and following up on resolution.
• Resolve guest concerns and research AMC Stubs or refund-related issues.
• Distribute and reconcile passes and assist in all other duties as directed by management.
• Perform daily operational and administrative tasks to keep everything running on schedule.
• Complete other duties as directed by management.

Leadership

• Uphold AMC's Business Practice Standards and follow all established company policies and procedures.
• Model AMC's Values by maintaining a professional, positive demeanor and leading with ownership and integrity.
• Foster an inclusive environment to ensure everyone feels welcomed, valued, and respected.
• Do the right thing by addressing concerns promptly and directly. If you see something, say something - speak up to support a safe, respectful, and accountable environment.
• Observe team performance and provide input to management for coaching and development.
• Uphold AMC's appearance standards, including Wardrobe 101, and reinforce a culture of respect and inclusion.
• Supervise safe and clean protocols to ensure a secure, welcoming space for both guests and team members.
• Listen, communicate, and work effectively with guests, associates, and supervisors in a fast-paced environment.

What We Need From You

• Must be at least 18 years old; other location-specific age requirements may apply.
• Six months of supervisory or commensurate leadership experience.
• The role requires evening, weekend, and occasional holiday availability. Our theatres are open year-round, so we value flexibility during busy times.
• Be a reliable teammate by showing up on time.
• Adherence to AMC Wardrobe 101 Standards, including black non-slip shoes, black pants, an AMC provided shirt (where applicable), and any items required by local regulations.
• Willing to complete required training and certifications, provided by AMC.
• Friendly, outgoing personality - if you love people, this is the job for you!
• Strong guest service, communication, leadership, and teamwork skills.
• Ability to work independently, meet deadlines, and demonstrate competency in all crew positions.
• Ready to work in a fast-paced, fun environment.
• A love for movies and a passion for creating a fantastic experience for every guest.

What We Also Value

• One year experience in guest-focused business (retail, restaurant, hospitality, etc.).
• Strong oral and written communication skills.
• Demonstrated ability to lead teams and consistently achieve results through resources.
• Proficient computer knowledge (Microsoft Office Suite, theatre-specific systems)

Requirements to be performed, with or without reasonable accommodation

• Standing, walking, lifting, twisting, and bending on a frequent basis.
• Ability to lift up to 50 pounds and carry it up to 90 feet (or deposit into a dumpster or trash compactor)

AMC and its subsidiaries are committed to equal employment opportunity and complies with all applicable federal, state, and local employment laws. AMC strictly prohibits and does not tolerate discrimination and will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, military status, veteran status, genetic information, or any other reason prohibited by applicable federal, state, or local law, regulation, or ordinance. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, promotion, discipline, compensation, benefits, and termination of employment.