Supervisor

Metropolis Technologies; Chicago (IL); On-site; USD 30,307 - 41,328; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Paid time off

Job summary

SP+ is seeking an entry-level location assistant to support daily parking operations in our Chicago area locations. You will help ensure contractual compliance, deliver friendly customer service, and assist with equipment maintenance and safety tasks.

The role requires a minimal high school diploma or equivalent, strong communication skills, and the ability to adapt to changing situations. Training is provided; benefits include medical, dental, vision, and 401k.

Qualifications

• High school diploma or equivalent or related experience.
• Clear oral communication and ability to read and interpret information.
• Strong customer service mindset and positive attitude.
• Ability to adapt to changing work environment and handle unexpected events.
• Good judgment and safety awareness.

Responsibilities

• Assist in day-to-day management of a location within contractual guidelines.
• Participate in programs to improve client and customer satisfaction.
• Courteously assist customers and promote a professional image.
• Assist with maintenance and repair of parking equipment as directed.
• Know the garage area well and assist with general duties as needed.

Skills

Customer service

Communication

Adaptability

Teamwork

Time management

Education

High school diploma or equivalent

Job description

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it’s everywhere and impacts everyone. Tomorrow, we will power checkout‑free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable—giving us back our most valuable asset, time.

Responsibilities

Basic Function – Assist in the day‑to‑day management of a location ensuring that parking operations are handled within contractual guidelines of the specific location, adhering to company policies and procedures, fostering good client relations and promoting a professional image and approach to the business.

• Participate in programs to improve client and customer satisfaction.
• Assist in the management of day‑to‑day activities of the assigned locations.
• Assist with management duties as assigned.
• Courteously assist customers.
• Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Facility Manager.
• Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager.
• Assist with cleanup of debris, water, oil spills, and other debris.
• Substitute for any position, if necessary.
• Have a thorough knowledge of all areas of the garage, the major streets, landmarks and freeways in the area of the garage.
• Complete other duties as needed.

Qualifications

• Education/Experience – Minimal high school diploma or equivalent and minimal month of related experience or training; or an equivalent combination of education and experience.
• Oral Communication – Speaks clearly, listens and gets clarification, responds well to questions.
• Written Communication – Writes clearly and informatively; able to read and interpret written information.
• Customer Service – Maintains a positive attitude, responds to requests for service and assistance.
• Adaptability – Adapts to changes in the work environment; able to deal with change, delays, or unexpected events.
• Judgment – Exhibits sound and accurate judgment.
• License Requirement – The individual will only be required to have and maintain a valid state‑issued driver’s license, with a current address and an acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.
• Physical Demands – The employee is frequently required to sit, stand, walk, use hands and fingers, handle or feel objects, and talk. The employee is occasionally required to climb or balance; stoop, kneel or crouch. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required for this job include close vision, peripheral vision and the ability to adjust focus.

Physical Demands

These physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary Range

$21.50 - $29.65 per hour

Benefits

Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

Equal Employment Opportunity Statement

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact [e-mail]. We are here to assist you.

Location

PO BOX 388079
U.S. Illinois, Chicago