Supervisor

SKIMS; BLOOMINGTON (MN); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

Bonus program

Employee discount

Paid time off

Health Dental Vision Life insurance

Mental health benefits

Parental leave

Referral bonus program

Job summary

SKIMS is seeking a Supervisor at the Mall of America location to lead daily sales floor operations and coach team members to deliver exceptional customer experiences. The role emphasizes a customer-obsessed approach, visual standards, and effective use of sales data to drive results.

You will partner with store leaders to manage inventory, training, and KPI achievement while maintaining a positive, inclusive environment. Full-time availability is required.

Qualifications

• Previous supervisory or management experience in retail.
• Passion for the SKIMS brand and serving teams and customers through innovation and inclusivity.
• Ability to lead by example and motivate a team in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Focus on team collaboration and customer connection.
• Ability to use sales data and feedback to improve team performance.
• Strong attention to detail and uphold visual/operational standards.
• Strong communicator who shares expectations and responds to challenges.
• Passion for SKIMS values and service approach in every interaction.
• Must stand and stay active on the sales floor and lift up to 40 pounds.
• Full Time availability; open evenings, weekends, holidays, overtime as needed.
• Does not want to be an influencer.

Responsibilities

• Lead with a customer-obsessed mindset, delivering warm, personalized service on the floor.
• Serve as Sales Floor Captain to drive performance through zone management and coaching.
• Ensure daily tasks and priorities, including cash handling and store cleanliness, are executed.
• Coach team members on selling behaviors, product knowledge, and styling to meet customer needs.
• Provide feedback and growth moments, encouraging learning agility within the team.
• Facilitate training and onboarding of new team members; reinforce standards and policies.
• Maintain product knowledge and support launches, restocks, and floor updates.
• Support leadership in achieving store KPIs, tracking sales and celebrating wins.
• Collaborate with leaders to monitor inventory, visuals, and product availability.
• Communicate openly to build an inclusive culture and resolve customer issues promptly.
• Support daily action plans, zone assignments, and shift recaps with store leadership.

Skills

Leadership

Communication

Team motivation

Customer service

Job description

Supervisor

Department: Retail - Central & Outlet

Employment Type: Full Time

Location: Mall of America

Compensation: $28.00 / hour

Description

Supervisor SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, and shapewear. As a Supervisor, you drive daily results and lead moments on the sales floor. You’re a role model for delivering excellent customer experiences and help create a high performing, inclusive, and cohesive environment. You support daily operations, coach Team Members in the moment, and help bring our values to life during each shift. Your passion for our brand, strong leadership skills, and ability to create a positive shopping environment will drive the success of our store.

Responsibilities

• Lead with a Customer Obsessed mindset by delivering warm, intentional, and personalized service on the floor and modeling those behaviors for the team.
• When you are assigned as the Sales Floor Captain, you drive performance through zone management, coaching, and team motivation.
• Ensure daily tasks and operational priorities are executed with a lens of Operational Excellence, including opening/closing procedures, cash management accuracy, and store cleanliness.
• Coach Team Members on selling behaviors, product knowledge, and styling support that connect product features to the customer's needs.
• Deliver feedback and support individual growth moments by encouraging Learning Agility within the team.
• Help facilitate the training and onboarding of new Team Members. Support consistent reinforcement of our standards, brand values, and store policies.
• Maintain strong product knowledge and support execution of product launches, restocks, and floor updates.
• Assist the leadership team in achieving store KPIs goals and Drive Results by tracking sales performance, setting goals with the team, and celebrating wins!
• Partner with leaders to monitor inventory levels, visual standards, and product availability throughout the day.
• Communicate openly and respectfully with the team, helping to Inspire Yourself & Others and build a positive, inclusive culture.
• Proactively step in to resolve customer issues with empathy, speed, and ownership.
• Support execution of daily action plans, zone assignments, and shift recaps in partnership with Store and Assistant Leaders.

Requirements

• Previous experience in a supervisory or management role in retail, preferably in fashion or related industry.
• Passion for the SKIMS brand and our mission to serve the team and customers through innovation and inclusivity
• Strong ability to lead by example and motivate a team in a fast paced environment
• Excellent communication and interpersonal skills
• Passion and focus on team collaboration and customer connection
• Ability to use sales data and feedback to improve team performance and drive business results
• Strong attention to detail and ability to uphold visual and operational standards
• Strong communicator who can share expectations, give feedback, and respond to challenges with confidence
• Passion for the SKIMS brand and an ability to embody our values and service approach in every interaction
• Must be able to stand and remain physically active and move around all areas of the store and be accessible to customers for 100% of the scheduled shift
• Ability to bend, reach, and stretch for product, as well as lift, carry, and move items up to 40 pounds regularly throughout the shift
• Full Time Availability Requirements: Open Availability. We value flexibility and expect you to be available to work evenings, weekends, holidays, and overtime as needed.
• Does not want to be an influencer

Benefits + Total Rewards

When you join SKIMS, you’re joining a fast growing company with opportunities for career development, creativity, and impact. We’re building something special, and we take care of our people along the way.

• Competitive Pay with a performance based Bonus structure
• 401(k) plan
• Generous employee discount
• Paid Time Off
• Comprehensive Health, Dental, Vision, and Life Insurance Plans
• Mental Health benefits to support your wellbeing
• Paid Parental Leave
• Employee Referral Bonus Program

SKIMS is committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique perspectives. We welcome individuals from all backgrounds and experiences, believing that different voices drive creativity and innovation. Our team thrives on collaboration, mutual support, and a shared passion for excellence.