Supervision Manager

Bank of America; South Dakota; Hybrid; USD 88,000 - 104,000; Full time

Job summary

Bank of America is seeking a supervisor to oversee client account activities, monitoring administrative, sales, and trading tasks performed by registered employees in call centers or financial centers. The position focuses on limiting risk and financial exposure for the business unit and the bank, while promoting an effective front-line operation.

Qualifications include 2 years in the industry and active FINRA licenses (7/8/9/10 or 63/65/66) or a combination of licenses (4,24,53).

Qualifications

• 2 years industry experience.
• Active FINRA Series 7, 8 or 9/10, 63/65 or 66 licenses to be considered; in lieu of 8/9/10 we could consider holding 4, 24, and 53 licenses.
• Familiarity with compliance and regulatory issues.
• Proficient in Microsoft Office applications.
• Merrill Edge, Merrill Lynch, or Operations experience preferred.

Responsibilities

• Supervises client account activities by monitoring administrative, sales, and trading tasks performed by registered employees.
• Oversees day-to-day front line supervision, including mandated supervisory reviews and enterprise alerts, trade, solution and enrollment review, trade correction, and complaint resolution.
• Ensures employees comply with policies, procedures, and regulations to limit risk and financial exposure to the business and the firm.
• Creates and oversees team workflow, including mandated supervisory reviews and enterprise alerts, trade, solution and enrollment review, and trade correction for consumer investments.
• Monitors employees in call centers or financial centers to handle and resolve complaints.

Skills

Attention to Detail

Controls Management

Issue Management

Monitoring, Surveillance, and Testing

Policies, Procedures, and Guidelines

Regulatory Relations

Decision Making

Leadership Development

Oral Communications

Education

High School Diploma / GED / Secondary School or equivalent

Tools

Microsoft Office

Job description

Hybrid - Pennington, Alabama, United States · Fort Lauderdale, Florida, United States · Jacksonville, Florida, United States · Palm Beach Gardens, Florida, United States · Tampa, Florida, United States · Atlanta, Georgia, United States · Town of Mount Pleasant, New York, United States · Charlotte, North Carolina, United States · Franklin, Tennessee, United States

Aug 6, 2026

$88,000 - $103,600/year

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Enterprise Job Description** : **
This job is responsible for supervising client account activities by monitoring administrative, sales, and trading tasks performed by registered employees. Key responsibilities include limiting risk and financial exposure to the business unit and the bank for registered employees located in call centers or financial centers. Job expectations include overseeing day-to-day front line supervision, including mandated supervisory reviews and enterprise alerts, trade, solution and enrollment review, trade correction, and complaint resolution.

Responsibilities:

• Ensures employees comply with policies, procedures, and regulations to limit risk and financial exposure to the business and the firm
• Creates and oversees team workflow, including mandated supervisory reviews and enterprise alerts, trade, solution and enrollment review, and trade correction for consumer investments
• Monitors employees in call centers or financial centers ability to handle and resolve complaints

Required Qualifications :

• 2 years industry experience
• Must have active FINRA Series 7, 8 or 9/10, 63/65 or 66 to be considered for the role (in lieu of the 8 or 9/10 we could consider candidates holding all of the following licenses: 4, 24, and 53)

Desired Qualifications :

Familiarity with compliance and regulatory issues

Proficient in Microsoft Office applications

Merrill Edge, Merrill Lynch, or Operations experience

Skills** : **

• Attention to Detail
• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Policies, Procedures, and Guidelines Management
• Regulatory Relations
• Decision Making
• Leadership Development
• Oral Communications

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

40

US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130)

Pay and benefits information

Pay range

$88,000.00 - $103,600.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Bank of America is a global financial institution offering comprehensive banking, investment, and asset management services to individuals, businesses, and corporations.

Banking Credit Intermediation Financial Services

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