SUPERVISING PROGRAM TECHNICIAN II

State of California; California; Hybrid; USD 49,000 - 61,000; Full time

Job summary

CalRecycle is seeking a Supervising Program Technician II to lead the Dealer Call Center team, coordinating call center services for beverage retailers under the Beverage Container Recycling Program. The role involves recruiting and training staff, implementing procedures, and ensuring high‑quality service.

The position may require occasional overnight travel and reports to the Supervisor I. Office-centered with a hybrid telework option, it may become permanent based on program needs and

Qualifications

• Valid California Driver's License required.
• Minimum Qualifications are in the Class Specification.
• SROA and/or Surplus candidates have priority; other eligibility may be considered if no SROA/Surplus apply.]
• Demonstrated ability to supervise staff and develop procedures for a call center.
• Ability to recruit, train and develop staff within the Dealer Call Center.

Responsibilities

• Supervise, plan, organize and direct technical staff to complete DCC tasks.
• Recruit, train, staff development and guide DCC personnel.
• Coordinate development of work procedures and products for the DCC.
• Travel overnight to program sites and events as needed.

Skills

Customer service

Databases

Microsoft Office

Communication

Supervisory experience

Beverage Container Recycling Program

Job description

Job Posting: Supervising Program Technician II

Department of Resources Recycling & Recovery

JC-534423 - Supervising Program Technician II

$4,375.00 - $5,482.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 10/20/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

Job Description and Duties

Under general direction of the Supervisor I, the Supervising Program Technician II (SPT) supervises, plans, organizes and directs technical staff to complete the tasks and responsibilities in the Dealer Call Center (DCC) within the Dealer Support Unit. The DCC works with beverage dealers and other interested parties in the Beverage Container Recycling Program (Program) in accordance with the California Beverage Container Recycling and Litter Reduction Act (Act) and Title 14 of the California Code of Regulations (Regulations) to provide call center services related to beverage retailers. The SPT is responsible for recruiting, training, staff development, and guiding staff to complete the tasks and responsibilities associated with the DCC. The SPT will coordinate the development of work procedures and products of the DCC.

The incumbent may be required to independently travel overnight to program sites and events. Incumbent must have and maintain a current valid California driver's license, be able to travel via various means of public transportation methods, including, but not limited to commercial airlines, public shuttles, shared rental cars, etc. and participate in the Department of Motor Vehicles (DMV) Employer Pull Notice Program.

The position may become permanent.

As of July 1st, 2026, the position is office-centered, and employees will be expected to report to the office at least four days per week.

This position may be eligible for hybrid telework under Government Code 14200, subject to the candidate meeting telework eligibility criteria set forth in the CalEPA telework policy and/or future program needs. Employees not residing in California are not eligible for telework. Regardless of telework eligibility, all employees may be required to report to the positions designated headquarter location, as reflected on the duty statement and at their own expense.

You will find additional information about the job in the Duty Statement.

Working Conditions

The incumbent works in a high-rise office building in an enclosed, non-windowed office cubicle in a smoke-free environment. The work schedule is Monday through Friday. Mandatory overtime, including evening and weekend work, may be necessary during the year. Travel may be required locally and within the state.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• SUPERVISING PROGRAM TECHNICIAN II

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details

Job Code #: JC-534423

Position #(s): 835-410-9925-920

Working Title: Supervising Program Technician II

Classification: SUPERVISING PROGRAM TECHNICIAN II

$4,375.00 - $5,482.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: 1

Work Location: Sacramento County

Telework: Hybrid

Job Type: 12 Month Limited Term - Full Time

Department Information

California’s Department of Resources Recycling and Recovery (CalRecycle) brings together the state’s recycling and waste management programs to move the state towards a circular economy that reduces waste and reuses all materials.

Through landmark initiatives like the Integrated Waste Management Act and Beverage Container Recycling and Litter Reduction Act, California works toward a society that uses less, recycles more, and takes resource conservation to higher and higher levels.

CalRecycle’s Mission: Protecting California’s environment and climate for the health and prosperity of future generations through the reduction, reuse and recycling of California resources, environmental education, disaster recovery and the transition from a disposable to a fully circular economy.

CalRecycle values diversity, equity, and inclusion throughout the organization. We foster an environment where employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. We believe the diversity of our employees is essential to inspiring innovative solutions. Together we further our mission to protect the environment and preserve resources by empowering Californians to reduce, reuse, and recycle. Join CalRecycle to improve the lives of all Californians.

Department Website: http://www.calrecycle.ca.gov

Special Requirements

• The position(s) require(s) a valid California Drivers License (CDL). You must answer the questions addressing your CDL on your application. Ensure you provide your CDL number, class, expiration date, and any endorsements and/or restrictions.
• When submitting application in hard copy, applicants are required to submit a standard state application (Form Std.678) with an original signature, and clearly indicate RPA 25-327 & Position # 835-410-9925-920 in the “Job Title(s)” section of the Standard State Application or you will not be considered for the position.
• If you would like to use education in conjunction with experience to satisfy the minimum qualifications, you must attach a copy of your degree and/or transcripts (unofficial or official) to your application to ensure the educational requirements have been met for this position. Failure to do so will result in your application being rejected.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Demonstrated high-level of customer service in a fast-paced environment.
• Proficiency with databases, Microsoft Office software, and standard office equipment.
• Excellent written, verbal and interpersonal skills.
• Knowledge of California's Beverage Container Recycling Program.
• Previous supervisory experience.

Benefits

In addition to a compelling vision for California, CalRecycle offers competitive pay, benefits, and features for its workforce. To review the pay and benefits offered to California civil service staff, please review CalHR's website at CalHR Benefits Website - CalHR.

Contact Information

Human Resources Contact: Human Resources RPA 25-237

[phone]