Summer Temp - Branch Customer Service Representative - Grand Rapids

AAA-The Auto Club Group; Grand Rapids (MI); On-site; USD 20,664 - 24,507; Full time

Job summary

A leading organization in insurance and travel services seeks a Summer Temp Branch Customer Service Representative in Grand Rapids. The role involves greeting customers, providing service, and selling products. Candidates should possess a passion for customer service and be prepared to work in a fast-paced environment, ensuring member satisfaction.

Qualifications

• Experience in a customer focused environment.
• Ability to communicate effectively in a work environment.
• Capability for mathematical calculations for monetary transactions.

Responsibilities

• Provide sales and support services to members.
• Respond to customer inquiries and resolve complaints.
• Conduct outbound promotional calls for products.

Skills

Customer focused service

Communication

Multi-tasking

Mathematical calculations

Education

High School Diploma or equivalent

Tools

Microsoft Office applications

Job description

Summer Temp - Branch Customer Service Representative - Grand Rapids

Join to apply for the Summer Temp - Branch Customer Service Representative - Grand Rapids role at AAA-The Auto Club Group

Summer Temp - Branch Customer Service Representative - Grand Rapids

1 day ago Be among the first 25 applicants

Join to apply for the Summer Temp - Branch Customer Service Representative - Grand Rapids role at AAA-The Auto Club Group

It’s a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

Exempt/Non Exempt:

Hourly

Job Description:

• This is a temporary, seasonal full-time position in a branch office.
  
  
  

Why Choose a Career with the AAA The Auto Club Group (ACG)

• Established brand that has been around for over 100 years. Our members know and trust us!
• Branch Offices house travel, membership, insurance sales and support employees
• You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members.
  
  
  

A DAY IN THE LIFE of a Branch Customer Service Representative

The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.

• Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products.
• Generate leads, update members on travel and insurance specials, and provide travel information
• Respond to customer inquiries and refer to senior staff or agent when appropriate
• Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer
• Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate
• Provide administrative support to the travel and/or insurance sales staff during peak periods
• Conduct outbound promotional calls for insurance and/or travel products
• Other duties as assigned
  
  
  

How We Reward Our Employees

Our Auto Club Group Branch Customer Service Representatives earn a competitive hourly wage of $15.00 - $17.79.

We Are Looking For Candidates Who

Required Qualifications:

Education:

• High School Diploma or equivalent
  
  
  

Work Experience:

• Working in a customer focused environment
• Providing customer focused service and timely solutions to problems
• Microsoft Office applications
• Taking personal responsibility in seeking solutions to problems
• Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals
  
  
  

Successful candidates will possess:

• Passion and enthusiasm for working with people
• Basic mathematical calculations to accurately perform monetary transactions
• Communicate effectively (verbal and written) with others in a work environment
• Work effectively in a team environment
• Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
• Work under pressure in a high volume, fast paced customer service environment
• Work irregular hours including holidays and weekends (may include community events)
  
  
  

Work Environment

This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Insurance

Referrals increase your chances of interviewing at AAA-The Auto Club Group by 2x

Sign in to set job alerts for “Customer Service Representative” roles.

Grand Rapids, MI $14.00-$16.00 6 months ago

Grand Rapids, MI $14.00-$15.00 6 months ago

Customer Service Representative (Part-Time)

Grand Rapids, MI $14.00-$16.00 6 months ago

Customer Service Representative (1st. Shift)

Grand Rapids, MI $14.00-$15.00 6 months ago

Grand Rapids, MI $16.50-$16.50 2 weeks ago

Grand Rapids, MI $16.50-$16.50 1 month ago

Customer Service Representative - State Farm Agent Team Member

Grand Rapids Metropolitan Area 1 year ago

Grand Rapids Kroc Center - Welcome Desk Attendant

Grand Rapids, MI $14.00-$14.00 2 months ago

Customer Service Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

Rockford, MI $65,000.00-$85,000.00 10 months ago

Customer Service Representative - Go Bus Scheduler

Grand Rapids Metropolitan Area $42,000.00-$52,000.00 2 days ago

Grand Rapids, MI $14.00-$16.00 6 months ago

Grand Rapids, MI $14.00-$16.00 6 months ago

Customer Service Representative - Go Bus Scheduler

Dispatcher and Customer Service Representative

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.