Summer Internship Program 2027 - Corporate Systems Analyst Intern

Intercontinental Exchange; Atlanta (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

Intercontinental Exchange, located in Atlanta, GA, offers a dynamic internship program focused on business-impactful projects and professional development. The Corporate Systems Analyst Intern will assist in ORM B and ServiceNow administration, with exposure to billing processes and IT service troubleshooting.

Responsibilities include solving time-sensitive billing issues via SQL-based validation, managing ServiceNow incidents, and leveraging Python and AI tools to tackle risk-related challenges

Qualifications

• Must be currently enrolled in a degree program and advancing to junior year.
• Experience with SQL and/or Python, including data analysis concepts and basic coding.
• REST/SOAP APIs and JavaScript are a plus but not required.

Responsibilities

• Troubleshoot billing issues through root cause analysis and data validation.
• Manage Tier 1/2 ServiceNow incidents and requests in line with SLAs.
• Use Python, AI tools, and data techniques to support risk analysis and reporting.

Skills

SQL

Python

Analytical thinking

Communication

Education

Currently enrolled in a degree program, advancing to junior year

Tools

ServiceNow

Job description

The ICE Internship Program offers a dynamic opportunity to combine hands‑on, impactful work on projects that shape our business, alongside practical career and professional development. You'll build meaningful connections, strengthen your interpersonal skills, and contribute in ways that truly make a difference.

Beyond your day‑to‑day responsibilities, you'll participate in weekly sessions led by industry leaders, connect with fellow interns, and deepen your understanding of the financial services, technology, and mortgage industries.

The Corporate Systems Analyst Intern will support technical administration of Oracle Revenue Management & Billing (ORMB) and ServiceNow, with exposure to billing and IT service troubleshooting.

Responsibilities

• Troubleshoot and resolve time-sensitive billing issues through root cause analysis, permanent fixes, and SQL-based data validation, investigation, and reporting.
• Manage Tier 1/2 ServiceNow incidents and service requests in compliance with SLAs, while maintaining SOPs and operational documentation.
• Leverage modern technologies including Python, AI agents, and large language models (LLMs) to solve risk-related problems.
• Partner with internal clients across technology, operations, and compliance teams.
• Build and maintain infrastructure to support automated risk analysis and reporting.

Knowledge and Experience

• Must be currently enrolled in a degree program at an accredited university and be at least advancing to their junior year of study.
• Experience with SQL and/or Python, including SQL querying, joins, and aggregations, as well as Python data structures, functions, classes, virtual environments, and the ability to read and work with existing code for data analysis and problem solving.
• Experience with REST/SOAP APIs and JavaScript would be beneficial, but not required.
• Strong data skills, including cleaning and validating complex datasets, performing exploratory data analysis, creating clear visualizations, and understanding key data quality, bias, and privacy considerations.
• Strong analytical, problem-solving, and communication skills; ability to work independently

Internship Program Schedule

To accommodate varying academic calendars, the ICE Internship Program offers two schedule options:

• Option 1: May 24, 2027 – August 6, 2027
• Option 2: June 7, 2027 – August 20, 2027

Candidates will be asked to select their preferred session during the application process.

Please Note: Interns must be available to work full‑time, five days a week, at our Atlanta office for the entire duration of one of the designated program schedules. Partial participation or alternate dates cannot be accommodated.

Intercontinental Exchange, Inc. is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to legally protected characteristics.