Summer Internship - Customer Experience - Reverse Logistics

PACCAR Technical Center; Renton (WA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

401k with up to a 5% company match

Medical, dental, and vision plans

FSA & HSA

Life and AD&D insurance

EAP services

Global Fortune 500 company with growth

Relocation assistance

Job summary

PACCAR Parts invites students for a Summer Internship in Customer Experience - Reverse Logistics at our Renton, WA headquarters. You will work with professionals on initiatives spanning warranty, EZTrac Core Returns, and Credits & Returns, gaining exposure to aftermarket operations and business analytics.

You'll develop dashboards and reports, analyze return transactions, and collaborate across cross-functional teams.

Qualifications

• Must be a current college student (junior or senior preferred).
• Strong interest in supply chain, business, or analytics.
• Excellent written and verbal communication skills.

Responsibilities

• Analyze reverse logistics data to identify trends, process improvement opportunities, and operational efficiencies
• Support Warranty, EZTrac Core Returns, and Credits & Returns teams with reporting, project coordination, and process documentation
• Develop and enhance dashboards, reports, and business metrics used to monitor performance
• Review and analyze return transactions, warranty claims, and core recovery activity to identify potential improvements
• Assist with process mapping and documentation of current and future-state workflows
• Collaborate with cross-functional teams including Customer Service, Product Support, Inventory Management, IT, and Parts Distribution Centers
• Support testing and implementation of process improvements, system enhancements, and operational initiatives
• Research root causes of recurring issues and provide recommendations for corrective actions

Skills

Supply Chain

Data Analytics

Operations

Logistics

Communication

Teamwork

MS Office

Power BI

Education

College student enrolled (undergrad/grad)

Tools

Excel

Power BI

Tableau

Job description

Select how often (in days) to receive an alert:

Summer Internship - Customer Experience - Reverse Logistics

Date: Oct 7, 2026

Company: PACCAR

Requisition Summary

PACCAR Parts has an exciting Reverse Logistics Summer Internship opening at our headquarters in Renton, WA. The selected candidate will work directly with industry professionals supporting key initiatives within Reverse Logistics which encompasses Warranty, EZTrac Core Returns, and Credits & Returns. Projects will provide exposure to aftermarket operations, process improvement, business analytics, customer service, and supply chain support activities that help drive operational excellence and customer satisfaction.

• Learn first-hand from top industry professionals
• Work directly with Managers and Senior Managers
• Develop mentoring relationships with industry leaders

Job Functions / Responsibilities

• Analyze reverse logistics data to identify trends, process improvement opportunities, and operational efficiencies
• Support Warranty, EZTrac Core Returns, and Credits & Returns teams with reporting, project coordination, and process documentation
• Develop and enhance dashboards, reports, and business metrics used to monitor performance
• Review and analyze return transactions, warranty claims, and core recovery activity to identify potential improvements
• Assist with process mapping and documentation of current and future-state workflows
• Collaborate with cross-functional teams including Customer Service, Product Support, Inventory Management, IT, and Parts Distribution Centers
• Support testing and implementation of process improvements, system enhancements, and operational initiatives
• Research root causes of recurring issues and provide recommendations for corrective actions

Qualifications

• Strong interest in Supply Chain, Business, Operations, Logistics, Engineering, Data Analytics, or related fields
• Excellent written and verbal communication skills
• Strong organizational and project management skills
• Self-motivation and energetic personality
• Team-oriented
• Flexibility to work in a dynamic, fast-paced environment
• Ability to handle multiple priorities
• Strong PC skills including experience with Microsoft Office Suite
• Experience with Excel, Power BI, Tableau, or data analysis tools preferred

This internship is for students currently enrolled in college, junior or senior standing preferred.

As a U.S. PACCAR intern, you have a full range of benefit options including:

• 401k with up to a 5% company match
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more
• Global Fortune 500 company with a wide array of growth, training, and development opportunities
• Work alongside experienced goal-oriented colleagues recognized as experts in their field
• This position may offer relocation assistance benefits.

The salary range for our intern positions is as follows:

• Undergraduate Students: $25.00/Hour
• Graduate Students: $30.00/Hour
• Additionally, this role is eligible for the full range of benefit options listed above.

• PACCAR Parts is an eVerify Employer.
• PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
• PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!

Division Information

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 21 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue
Job Segment: Logistics, Summer Internship, Supply Chain, Business Process, Project Manager, Operations, Entry Level, Management, Technology