Summer Hospitality Internship Program

Great Wolf Lodge; Webster (TX); On-site; USD 21,000 - 29,000; Full time

Job summary

Great Wolf Lodge in Webster, TX, invites you to a Summer Hospitality Internship. This 10-week, full-time on-site program gives hands-on experience in guest services, housekeeping, retail, attractions, entertainment, or Food & Beverage while serving families with hospitality and fun.

As an intern you will receive mentorship, participate in cross-department shadows, complete learning modules, and work toward potential full-time opportunities.

Qualifications

• Must have a High School diploma or equivalent.
• Must be currently enrolled in an associate degree or bachelor's degree program during internship program.
• Available to complete at minimum a 10-week program (End of May to Early August).
• Experience utilizing basic math skills with ability to add, subtract multiply and divide.
• Excellent written and verbal communication skills.
• Ability to read, write, and interpret instructional documents such as reports and procedure manuals.
• Flexibility regarding scheduling based on business demands; including evenings, weekends, and Holidays.
• Must have unrestricted work authorization in the US.
• No housing or relocation will be provided.
• Successful completion of a criminal background check and drug screen.

Responsibilities

• Greet and engage guests while maintaining professional presentation.
• Respond promptly to guest inquiries and escalation issues to leadership.
• Enhances the guest experience through providing exceptional customer service.
• Follow all safety guidelines, company procedures, and asset protection protocols.
• Participate in required safety and emergency training.
• Report any incidents or hazards to leadership.
• Maintain organized, clean work areas that comply with health and safety standards.
• Perform all duties and responsibilities outlined in the department-specific job description for your assigned area (Guest Services, Housekeeping, Retail, Attractions, Entertainment, or Food & Beverage).
• Regular, dependable attendance and punctuality.
• Engage in cross-departmental job shadows to build working knowledge of operations outside your assigned area.
• Collaborate with your intern cohort to develop, execute, and present a group project to lodge leadership by program end.
• Complete required on-the-job, self-paced, and classroom learning for your assigned department throughout the duration of the program.
• Actively participate in networking events and engagement opportunities with program participants at your lodge and across the company.
• Take ownership of your professional development by applying learnings in resort operations, leadership, and business acumen to your daily work.

Job description

Posting Close Date:

Job Title: Summer Hospitality Internship

Employment Type: Full-Time

Compensation:$18

Location: Webster

Interns will be selected for a position in either Guest Services, Housekeeping, Retail, Attractions, Entertainment, or Food & Beverage during the interview processand are expected to perform the full responsibilities of that role as outlined in the department's job description.

Work Environment

This hospitality-based role is fully on-site in a fast-paced, high-throughput environment supporting in-person guest and team interactions

Schedule

This role requires scheduling flexibility, including evenings, weekends, holidays, and opening and closing shifts based on business needs.

The Impact You’ll Make:

As a Summer Hospitality Intern at Great Wolf Lodge, this 10-week program will accelerate your career readiness by immersing you in the day-to-day operations of a leading hospitality and entertainment brand, while offering hands-on experience, real mentorship, and a direct pathway to full-time opportunities you won't find in a classroom.

You will deliver exceptional service to families by bringing our values to life:

• We Are One Pack – Support your team and create a welcoming environment
• We Improve Everyday – Stay curious and look for ways to make each shift better
• We Get It Done with Care – Take pride in your work and follow through

Key Responsibilities:

Enhance Guest Experience

• Greet and engage guests while maintaining professional presentation
• Respond promptly to guest inquiries and escalation issues to leadership
• Enhances the guest experience through providing exceptional customer service

Safety

• Follow all safety guidelines, company procedures, and asset protection protocols
• Participate in required safety and emergency training
• Report any incidents or hazards to leadership
• Maintain organized, clean work areas that comply with health and safety standards

Operations

• Perform all duties and responsibilities outlined in the department-specific job description for your assigned area (Guest Services, Housekeeping, Retail, Attractions, Entertainment, or Food & Beverage)
• Regular, dependable attendance and punctuality

Program Responsibilities

• Engage in cross-departmental job shadows to build working knowledge of operations outside your assigned area
• Collaborate with your intern cohort to develop, execute, and present a group project to lodge leadership by program end
• Complete required on-the-job, self-paced, and classroom learning for your assigned department throughout the duration of the program
• Actively participate in networking events and engagement opportunities with program participants at your lodge and across the company
• Take ownership of your professional development by applying learnings in resort operations, leadership, and business acumen to your daily work

Required Qualifications & Skills:

• Must have a High School diploma or equivalent
• Must be currently enrollment in an associate degree or bachelor's degree program during internship program
• Available to complete at minimum a 10-week program (End of May to Early August)
• Experience utilizing basic math skills with ability to add, subtract multiply and divide
• Excellent written and verbal communication skills
• Ability to read, write, and interpret instructional documents such as reports and procedure manuals
• Flexibility regarding scheduling based on business demands; including evenings, weekends, and Holidays
• Must have unrestricted work authorization in the US
• No housing or relocation will be provided
• Successful completion of a criminal background check and drug screen

Preferred Qualifications:

• Pursuing a bachelor's degree in hospitality, business or a related field
• Previous experience demonstrating strong customer service
• Ability to multi-task and prioritize a variety of tasks with minimal direction