Summer 2027: IT Services Intern

Amplify; United States; Hybrid; USD 28,000 - 34,000; Full time

Job summary

Amplify is offering a paid IT Services Intern position for a summer, combining remote work with a two-day in-person experience at Amplify HQ in Brooklyn, NY. The role supports IT service delivery, systems administration, and troubleshooting, helping maintain a secure and scalable tech infrastructure used by educators and students.

You will work with IT, Engineering, Security, and Operations teams, gain exposure to ITSM platforms, and develop hands-on skills in cloud services, cybersecurity, and

Qualifications

• Currently enrolled in an undergraduate degree program and returning to school Fall 2027.
• Full-time availability for the internship duration (June 7, 2027 – August 13, 2027).
• Strong written and verbal communication skills.
• Ability to synthesize information, identify themes, and communicate insights clearly.
• Interest in K–12 education technology field.

Responsibilities

• Support day-to-day IT service delivery, including help desk ticket management and troubleshooting across hardware, software, and network issues.
• Identify recurring issues and help improve IT processes and end-user experience.
• Assist with device provisioning, software deployment, user accounts, and onboarding/offboarding workflows.
• Contribute to IT documentation, knowledge bases, and standard operating procedures.
• Track and manage IT assets and service requests to keep systems up to date.

Skills

IT service management

Technical troubleshooting

Cross-functional collaboration

Cloud services

Cybersecurity awareness

Education

Undergraduate student

Tools

ServiceNow

Jira Service Management

Zendesk

Windows

macOS

Linux

Microsoft 365

Google Workspace

Active Directory

Job description

About Amplify Amplify helps teachers bring delight and rigor to students every day. We have become a leader in K–12 literacy, biliteracy, math, and science by building inspiring teaching and learning experiences based on research. The Amplify Classroom platform combines curriculum, assessment, and supplemental learning into one coherent high-quality instructional system. A pioneer in education since 2000, Amplify has developed deep relationships in states and districts by partnering with educators to drive implementation quality and improved outcomes. Today, Amplify serves more than 18 million students and teachers across all 50 states and on six continents. For more information, visit Amplify.com http://amplify.com.

CREATE AN IMPACT BY SHAPING THE WORLD OF EDUCATION!

Amplify is seeking a resourceful and technically minded IT Services Intern to join our team this summer and help us maintain, optimize, and support the technology infrastructure that powers exceptional experiences for the educators, students, and families who use our innovative educational products. This paid, remote 10-week internship offers the chance to make a real impact on products used by millions of students and teachers.

If you're comfortable with IT support, systems administration, and structured technical troubleshooting, and you're genuinely curious about how technology infrastructure drives seamless digital experiences and long-term reliability, this could be a perfect fit for you. The ideal candidate will love digging into complex technical problems, bring a collaborative, ask-questions-first energy to your work, and feel excited to help maintain the secure, scalable environment that keeps K–12 learning running without interruption.

Though remote, interns will join a 2-day in-person experience at Amplify HQ in Brooklyn, NY. Throughout the program, interns will engage with Amplify's culture via product demos, team-building activities, and engagement initiatives, plus grow through a virtual speaker series featuring Amplify executives, additional product demos, and dedicated mentorship.

While our summer intern roles are remote positions, interns must be authorized to work in the US, reside in the US for the internship's duration, and be available full-time for the entire program, June 7 – August 13, 2027.

Key responsibilities may include:

• Support the day-to-day operations of IT service delivery, including help desk ticket management, troubleshooting, and resolution across hardware, software, and network issues
• Help identify recurring technical issues, inefficiencies, and service gaps to improve IT processes and end-user experience
• Partner with cross-functional teams to assist with device provisioning, software deployment, user account management, and onboarding/offboarding workflows
• Contribute to IT documentation, knowledge base articles, standard operating procedures, and internal service guides
• Track and manage IT assets, inventory records, and service requests to ensure accurate and up-to-date systems management

WHAT WE CAN OFFER YOU:

• Direct exposure to IT service management tools, platforms, and best practices used in EdTech
• Real-world IT challenges that directly support educators, students, and families
• Collaboration with IT, Engineering, Security, and Operations teams across the organization
• Contributions to meaningful infrastructure and service improvement initiatives in a mission-driven environment
• Mentorship from industry professionals at the forefront of IT services in education technology
• Exposure to IT Support, Systems Administration, Cloud Services, Cybersecurity, and IT Operations
• Hands-on training in a fast-paced, agile environment
• Opportunities to help shape the reliability, security, and efficiency of the technology infrastructure that powers K–12 learning at scale

BASIC QUALIFICATIONS FOR THIS AMPLIFY INTERNSHIP:

• Education: Current enrollment in an undergraduate degree program, returning to school in Fall 2027
• Full-time availability to participate from June 7, 2027, through August 13, 2027
• Strong written and verbal communication skills
• Ability to synthesize information, identify themes, and communicate insights clearly
• Knowledge of and interest in the K–12 education technology field

PREFERRED QUALIFICATIONS FOR IT SERVICES INTERNS:

• Working knowledge of IT service management (ITSM) platforms such as ServiceNow, Jira Service Management, or Zendesk
• Exposure to operating systems including Windows, macOS, and Linux environments; comfort with basic system configuration and administration
• Background in IT support, help desk operations, or technical troubleshooting through coursework, personal projects, or prior experience
• Interest in cloud services, cybersecurity, network administration, identity and access management, or IT operations
• Excellent interpersonal and collaboration skills with the ability to work across technical and non-technical teams
• Comfort with Microsoft 365, Google Workspace, Active Directory, or similar enterprise productivity and directory platforms

Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status. Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email [e-mail]. If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting. Amplify is an E-Verify participant.