Summer 2027 Intern - Applied AI Strategy & Research

100 Salesforce, Inc.; San Francisco (CA); On-site; USD 65,000 - 79,000; Full time

Job summary

Salesforce is seeking an Applied AI Strategy & Research intern in the Office of the CEO to work at the intersection of AI, automation, and customer engagement—focusing on Agentforce.

You will collaborate with AI research, Agentforce, and product teams, gaining exposure to Salesforce leadership while exploring how AI-driven agents, automation, and intelligent workflows enhance customer experiences and enterprise solutions.

Qualifications

• Current Sophomore / Rising Junior pursuing a Bachelor's degree in CS, Engineering, Mathematics, Business, or related field.
• Strong analytical and research skills with ability to translate AI concepts into insights.
• Excellent communication and presentation skills; ability to work cross-functionally.
• Some exposure to AI/ML concepts or coding (Python, TensorFlow) is a plus.

Responsibilities

• Conduct market, AI research, and competitive analysis on Agentforce and AI-driven customer engagement solutions.
• Collaborate with AI teams to explore AI agents, automation, and enterprise AI applications.
• Analyze customer interactions with AI to improve customer experiences and operational efficiency.
• Translate customer insights into product recommendations for the CEO’s office and executives.
• Develop briefing reports and presentations on AI strategy, impact, and feedback.
• Support cross-functional collaboration between AI research, Agentforce, and product strategy.
• Attend and summarize key discussions with executives and researchers to provide actionable insights.

Skills

Analytical skills

Research skills

Communication

Python

TensorFlow

Education

Bachelor's degree in CS, Engineering, Mathematics, Business or related field

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

About Futureforce University Recruiting

Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent.

Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company.

With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale.

We offer job shadowing, mentorship programs, talent development courses, and much more.

Job Category Fixed Term & Temporary Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together.

Here, ambition meets action.

Tech meets trust.

And innovation isn’t a buzzword — it’s a way of life.

The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era?

You’re in the right place!

Agentforce is the future of AI, and you are the future of Salesforce.

Job Description

As an Applied AI Strategy & Research intern in the Office of the CEO, you will work at the intersection of artificial intelligence, automation, and customer engagement—with a focus on Agentforce.

Collaborating closely with AI research, Agentforce, and product teams, you will have significant exposure to Salesforce leadership as you explore how AI-driven agents, automation, and intelligent workflows enhance customer experiences and enterprise solutions.

This internship is designed for high-achieving undergraduates passionate about AI, research, and business transformation.

You will gain hands‑on experience in AI research, customer insights, and strategic initiatives, contributing directly to the future of AI-powered customer engagement at Salesforce.

Summer 2027 Internship Start Dates:

5/17/2027 - 8/6/2027

6/1/2027 - 8/20/2027

6/14/2027 - 9/3/2027

Key Responsibilities:

• Conduct market, applied AI research, and competitive analysis on Agentforce and AI-driven customer engagement solutions.
• Collaborate with applied AI teams to build and explore AI agents, automation, and enterprise AI applications.
• Analyze customer interactions with AI to improve Salesforce’s ability to enhance customer experiences and operational efficiency.
• Translate customer insights into product recommendations for the CEO’s office and executive leadership.
• Develop briefing reports and presentations on AI strategy, customer impact, and product feedback.
• Support cross‑functional collaboration between AI research, Agentforce, and product strategy teams.
• Attend and summarize key discussions with executives, AI researchers, and industry leaders to provide actionable insights.

What You’ll Gain:

• Hands‑on experience in AI research, strategy, and business impact analysis.
• Exposure to top AI experts, executives, and thought leaders at Salesforce.
• A deep hands‑on understanding of how AI is shaping the future of enterprise software.
• The opportunity to contribute to high-impact research that influences AI innovation at Salesforce.

Who You Are:

• Current Sophomore / Rising Junior: You have an expected graduation date between December 2027 and June 2028 pursuing a Bachelor's degree in Computer Science, Engineering, Mathematics, Business, or a related field.
• Passionate about AI, technology, and business strategy.
• Strong analytical and research skills with the ability to synthesize complex AI concepts into actionable insights.
• Excellent communication and presentation skills, with the ability to work cross‑functionally.
• Some exposure to AI/ML concepts, coding (Python, TensorFlow, etc.), or technical coursework is a plus but not required.

Preferred Qualifications:

• Prior experience in research, strategy, or business analysis (internships, coursework, or personal projects).
• Interest in AI ethics, sustainability, and the broader implications of AI on society.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life.

Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.

Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.

What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.

Know your rights: workplace discrimination is illegal.

Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.

It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.

Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.

The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience.

Certain roles may be eligible for incentive compensation, equity, and benefits.

Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $47 - $57 per hour.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM.

Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.

And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.