Summer 2027 Industrial Engineering Internship

T-Mobile US Inc.; Irving (TX); On-site; USD 28,000 - 41,000; Part time

Benefits offered by this job

Paid internship

Mentorship

Hands-on projects

Job summary

T-Mobile USA, Inc. is offering an 11-week paid intern opportunity focused on execution performance in Reverse Logistics Return Centers. You’ll work on real processes, pair with mentors, and contribute to improvements that impact device routing and speed to customers.

You'll collaborate with TMO Operations and Supplier Operations teams, analyzing live data and sharing findings while gaining hands-on experience in a fast-paced retail environment.

Qualifications

• Must be enrolled in a Bachelor’s or Graduate degree program and have one or more courses remaining during the internship.
• Interest in operational processes, analytics, and continuous improvement.
• Familiarity with data analysis tools and problem-solving in a fast-paced environment.

Responsibilities

• Evaluate return center processes and identify efficiency opportunities.
• Analyze inventory pipeline and aging to identify bottlenecks and root causes.
• Map device touchpoints and measure dwell time to uncover delays and waste.
• Conduct time studies on the floor to establish baselines and standard work.
• Translate data into actionable recommendations for operations leaders.

Skills

Analytical thinking

Problem solving

Team collaboration

Curiosity

Lean Six Sigma understanding

Education

Pursuing Bachelor’s or Graduate degree

Tools

Tableau

Power BI

SQL

Python

Job description

T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!

Get hands-on experience, training-and a leg up on a bright future.

T-Mobile didn't become a leader by following the playbook. We got here by breaking it. We're a disruptor that now plays on a higher tier, and we're still raising the bar for millions of customers nationwide. If you want to work somewhere that sets the standard instead of matching it, this is your place.

This is an 11-week paid learning experience where you'll do real work, not busywork. You'll build relationships with other interns and leaders across the company, and you'll be paired with mentors who will challenge you to grow skills that matter. We'll give you hands-on projects with real stakes, and we expect your creativity and sharp ideas to make an immediate impact. You'll work alongside T-Mobile employees who have your back and who still believe the best ideas can come from anyone.

What It's Like

You'll join the team responsible for execution performance across T-Mobile's Reverse Logistics Return Centers. We're small enough that you'll be seen and heard, and big enough that your work matters. The pace is fast: at over 1M devices a month, this is a high-velocity operation. You'll sit onsite at the return center alongside our TMO Operations and Supplier Operations teams. A typical week mixes time on the floor with the people doing the work, analysis of live process data, and working sessions to share what you're finding.

What You'll Do

You'll evaluate real processes inside the return center and recommend changes that make them faster, leaner, and more accurate. Every device that comes through needs the right routing and disposition decision, so small improvements add up to real dollar and customer impact. Your work will help T-Mobile get devices back to retail and customers faster, keeping us ahead.

Key Responsibilities

• Evaluate targeted return center processes, including handoffs between processes, to find efficiency opportunities
• Analyze the inventory pipeline and aging to identify where devices stall and why
• Map device touchpoints and measure dwell time to expose delays and waste
• Conduct process time studies on the floor to establish baselines and standard work
• Quantify the impact of improvement ideas on required labor, velocity, cycle time, and inventory levels
• Translate data and findings into clear recommendations for operations leaders and non-technical audiences
• Partner with TMO and Supplier Operations teams to test, refine, and drive adoption of changes

What It Takes

• You're curious and challenge assumptions. You ask why a process works the way it does, and whether it needs to.
• You move with urgency and are comfortable in a high-volume, fast-moving environment.
• You use analytical thinking to solve problems, and you explain your findings in plain language.
• You collaborate well and earn trust with cross-functional teams, including the people on the floor.
• Familiarity with Lean, Six Sigma (Green Belt), Kaizen, 5S, DMAIC, value stream mapping, time and motion studies, and root cause analysis is a plus.
• Certifications or credentials, completed or in progress, are a plus: Lean Six Sigma Yellow or Green Belt, IISE Lean, APICS/ASCM (CSCP, CPIM), or data analytics skills (Tableau, Power BI, SQL, Python).

Minimum Qualifications

• At least 18 years of age
• Legally authorized to work in the United States now and in the future
• Must have one or more course(s) remaining in a Bachelors or Graduate degree program post internship
• Employees of T-Mobile or Metro by T-Mobile are ineligible for external Summer Internships, please see Magenta Accelerator if interested

Never stop growing!As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.