Suite Attendant (Housekeeper) On-Call

Hilton Grand Vacations; Koloa (HI); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

Generous Paid Time Off Program

401K plan with company match

Job summary

Hilton Grand Vacations is seeking a Suite Attendant to join our housekeeping team in Koloa, Hawaii. You will play a crucial role in maintaining the luxury standards of our suites, ensuring every detail contributes to an unforgettable guest experience.

Ideal candidates will have at least 6 months of housekeeping or related experience, strong customer service skills, and the ability to work flexible schedules. We provide an excellent benefits package and opportunities for recognition and advancement.

Qualifications

• 6 months in housekeeping or related experience.
• Able to work flexible schedules including mornings, evenings, weekends and holidays.
• Consistently demonstrate integrity when interacting with others.

Responsibilities

• Clean and maintain suite interior and exterior spaces.
• Replace linens and standard guest suite supplies.
• Report maintenance deficiencies.

Skills

Excellent customer service skills

Ability to work independently

Physical stamina for various tasks

Education

High School diploma or equivalent experience

Job description

Join our dynamic team as a Suite Attendant and step into the world of luxury hospitality! As a vital member of our housekeeping team, you'll be entrusted with crafting an unforgettable guest experience by accurately cleaning and maintaining the suite interior and exterior spaces consistent with our standards, as well as federal, state and local regulations. Elevate our guests' stay with your attention to detail and dedication to providing a pristine and welcoming environment.

Here’s why you’ll love it here!

We offer an excellent benefits package to our full-time Team Members that include:

• Pay rate: $24.98 per hour
• Medical, Dental and Vision insurance from day one
• Generous Paid Time Off Program including paid vacation, paid holidays and paid sick leave
• Financial Wellness- 401K plan with company match, life insurance, company stock purchase program
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Team Member Recognition and numerous learning and advancement opportunities
• and more!

Schedule Details:

Our Housekeeping Department operates 7 days per week. On-Call Suite Attendants are generally scheduled 0-19 hours per week, shifts will range between the hours of 8:30am through 5:30pm.

Additional Responsibilities Include:

• Remove all bed linens, terry, and trash upon checkout.
• Clean bathroom(s), bedroom(s), parlor(s), living rooms and kitchenettes.
• Make bed(s) with clean linen.
• Replace used terry in bathroom(s).
• Replace all standard guest suite supplies and branded amenities in areas of the suite to include bathroom(s) and kitchen.
• Replace any damaged, torn or stained paper products (i.e. suite directories, channel guides, notepads, etc.) as needed.
• Replace shower curtain if stained, damaged or discolored.
• Turn on lights to confirm accurate light bulb wattage and ensure lights are in working order.
• Vacuum and spot clean carpets and flooring.
• Vacuum all upholstered furniture and dust all furniture, fixtures and pictures.
• Report any maintenance deficiencies.
• Ensure confidentiality and security of all suites.
• Immediately secure any lost & found items and turns them in to security and/or management.
• Provide assistance to members, owners, and guest to address questions, requests, or concerns; advances concerns to management as needed.
• Assist other team members, as needed or requested.
• Complete all required company training and compliance courses, as assigned.
• Enforce company standards and maintain compliance with all policies and procedures.
• Other related duties as assigned.

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• 6 months in housekeeping or related experience.
• Able to work flexible schedules including mornings, evenings, weekends and holidays.
• Excellent customer service skills.
• Able to use good judgment, work independently, with minimal direction.
• Able to perform various physical duties, including frequent standing, walking, climbing stairs, crouching, reaching, bending, often changing from one task to another within established timeframes.
• Able to consistently demonstrate and maintain the highest standards of integrity when interacting with team members, management, owners and guests.

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• High School diploma or equivalent experience.
• Previous experience in the hospitality or timeshare industry.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations.