Suitability Specialist III

Fidelity & Guaranty Life Insurance Company; United States; Hybrid; USD 70,000 - 95,000; Full time

Job summary

Fidelity & Guaranty Life Insurance Company is seeking a Suitability Specialist III to independently review clients’ financial situations and needs under NAIC Suitability guidelines. The role focuses on complex cases, regulatory compliance, and collaboration within the Suitability team.

You will analyze applications, replacements, and related documents, communicating with agents and applicants to gather information and ensure complete, accurate files.

Qualifications

• High School diploma or GED required.
• Minimum 3+ years of relevant experience.
• Bachelor’s degree preferred.
• LOMA designation preferred.

Responsibilities

• Review forms (applications, replacements) to determine suitability per NAIC rules and regulations.
• Verify documentation validity and finalize suitability recommendations.
• Communicate with agents, applicants, and producers to clarify information.
• Build and maintain knowledge of products, regulations, and best practices.
• Ensure timely reviews and provide feedback to peers to improve quality.
• Support the team with complex cases and workflow queues.

Skills

Effective communication

Analytical thinking

Problem solving

Attention to detail

Customer service

Time management

Education

High School Diploma or GED

Bachelor’s Degree

LOMA designation

Job description

Job Summary

The Suitability Specialist III is responsible for independently reviewing and analyzing clients’ current financial situation and future situation and future financial needs by applying NAIC Suitability against the Annuity Transactions Model Regulation, the company and the industry standards to determine whether an annuity contract can be issued while considering company risk. This position will be responsible for more complex cases and supporting workflow queues for the Suitability team. and participate in departmental projects as assigned.

Duties & Responsibilities

• Analyzes all forms of business (e.g., applications, replacements) to determine suitability in accordance with NAIC Suitability, and applicable industry regulations, company guidelines, and best practices
• Reviews suitability documentation for validity and completeness; evaluates complete information, analyzes and documents final suitability recommendations
• Communicates with agents, applicants, and producers effectively to complete or clarify information
• Build and maintain knowledge of products, applicable regulations, and best practices
• Ensures consistency and timely suitability review by partnering with peers to provide support, review quality, and provide feedback
• Ensures items are processed in a timely manner and in accordance with internal company standards
• Provides prompt and consistent customer‑centric service related to suitability, regulatory requirements, and contract requirements
• Serves as an internal resource on suitability procedures and needs
• Actively participates and contributes to the goals and objectives of the Company by working collaboratively and fostering a positive and inclusive work environment.

Supervisory Responsibilities: This role does not have formal people leadership responsibilities but may provide guidance, mentorship, or subject matter expertise to others.

Knowledge, Skills & Abilities

• Effective verbal and written communication skills and listening skills; including the ability to effectively present information and respond to questions in a one‑on‑one or small group settings
• Good mathematical, analytical, organizational, and problem‑solving skills with attention to detail
• Strong customer service orientation with ability to actively listen to internal/external customers
• Ability to make reasonable, independent decisions with little instruction and solve practical problems that deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to prioritize workflows, establish and meet deadlines and manage multiple concurrent tasks
• Ability to work effectively in a variety of situations and respond to change in a positive manner
• Demonstrated ability to build new skills and adapt to new ways of thinking
• Ability to develop and sustain effective working relationships with a wide range of stakeholders, including team members, virtually and in‑person
• Seeks challenging assignments and projects
• Proactively seeks to continue development of knowledge of the regulatory environment and able to share this information with team members

Minimum Qualifications

• High School Diploma or GED
• 3+ year of relevant experience

Preferred Qualifications

• Bachelor’s Degree
• 3+ years insurance, life insurance or annuity industry experience
• 1+ year of relevant compliance or internal audit experience
• Suitability experience or financial underwriting experience
• LOMA designation

Other Requirements

• This position primarily involves sedentary work, requiring long periods of sitting, regular use of a computer, and occasional standing or walking, with reasonable accommodations available.
• Perform other functions, duties and projects as assigned
• Regular and punctual attendance

#LI-JB1 #LI-Remote

Additional Information

Work Environments

F&G believes in an employee‑centric flexible environment, which is why we offer the ability for in‑office, hybrid and remote work arrangements. During the hiring process, you’ll work with your leader to decide what works best for your role.

F&G complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities, unless such accommodation would cause an undue hardship for F&G. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail].

Join our employee‑centric hybrid work environment: F&G Careers

About F&G

Since 1959, Fidelity & Guaranty Life Insurance Company (F&G) has offered annuity and life insurance products to those who are seeking security in retirement and protection during life’s unexpected events.

As a national Top Workplace1, an Iowa Top Workplace2 and a proud equal opportunity employer, F&G team members are empowered, collaborative, dynamic and authentic. We believe that by embracing these values, we will continue to build and strengthen the company while continuing to be a great place to work.

1Top Workplaces USA 2022 – 2023

2Des Moines Register Top Workplaces 2018 – 2022

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