Suicide Prevention and Recovery Case Manager

Mashpee Wampanoag Tribe; Pine Tree Corner (MA); On-site; USD 55,000 - 70,000; Full time

Job summary

Mashpee Wampanoag Tribe is seeking a Suicide Prevention and Recovery Case Manager to provide complete case management for tribal members in the SUD TOR and Suicide Prevention programs, supporting mental, social, and physical well-being.

Under supervision of the SUD Program Manager, you will connect clients with resources, coordinate referrals, create safety plans, lead support groups, and maintain client records across multiple locations as needed.

Qualifications

• Knowledge of health and social service resources and proficiency in Microsoft Office.
• Strong interpersonal, communication, and organizational skills with clients, staff, and partners.
• Ability to manage confidential information, maintain records, respond to emergencies, and multitask.

Responsibilities

• Conduct client assessments and intake and develop service plans.
• Build relationships with community-based organizations and government agencies to identify resources.
• Collaborate with staff to coordinate client services and support.
• Provide referrals to IHS Mental Health Services as needed.
• Conduct follow-ups to support appointment attendance and continuity of care.
• Maintain client databases to track services, efforts, and outcomes, and prepare reports.
• Develop individualized safety plans as needed.
• Provide grief support and connect clients to counseling resources.
• Establish and facilitate support groups for survivors and provide resources for coping with loss.
• Assist clients with navigating forms and systems to access programs and services.
• Support referral processes for internal and external programs and services.
• Attend local coalition meetings focused on social service supports and related topics.
• Develop educational materials on warning signs and risk factors for distribution in schools, workplaces, and community centers.
• Integrate suicide prevention strategies into TOR programming.

Skills

Interpersonal skills

Communication skills

Organizational skills

Confidentiality and ethics

Microsoft Office proficiency

Education

High School Diploma or GED

Bachelor’s Degree preferred

Licensed Social Worker (LSW) encouraged

Job description

Description

Job Summary

Under the supervision of the Substance Use Disorder (SUD) Program Manager, the Suicide Prevention and Recovery Case Manager (SPRCM), will provide complete and customized case management for tribal members in the SUD TOR and Suicide Prevention programs to support mental, social, and physical well‑being. The employee will provide information to clients on resources and services available to them, provide appropriate referrals to external partner agencies, create “safe spaces” that allow for cohesive working relationships to be formed, and act as a resource for clients.

Key responsibilities include:

• Conduct client assessments and intake and develop service plans to address identified needs.
• Build relationships with community-based organizations and government agencies to identify appropriate, available, and current resources and services.
• Collaborate with staff in other Tribal departments to coordinate client services and support.
• Provide referrals to IHS Mental Health Services, as needed.
• Conduct routine follow‑ups to support appointment attendance and continuity of care.
• Maintain client databases to track services, efforts, and outcomes, and prepare required reports.
• Develop individualized safety plans as needed.
• Provide immediate grief support and connect clients to counseling resources.
• Establish and facilitate support groups for survivors and provide resources for coping with loss.
• Assist clients with navigating forms and systems to access programs and services.
• Support the development and maintenance of referral processes for internal and external programs and services.
• Attend local coalition meetings focused on social service supports and related topics.
• Support the development of educational materials (e.g., pamphlets and online resources) on warning signs and risk factors for distribution in schools, workplaces, and community centers.
• Assist in integrating suicide prevention strategies into TOR programming (e.g., weekly Peer Recovery Meetings, weekly one‑on‑ones, and Healing Fires).
• Perform other related duties as assigned by the Substance Use Disorder Program Manager.

Knowledge, Abilities and Skills

• Knowledge of health and social service resources, including relevant state and federal programs, and proficiency in Microsoft Office.
• Strong interpersonal, communication, and organizational skills, with the ability to work sensitively and effectively with clients, staff, caregivers, and community partners.
• Ability to manage confidential information, maintain accurate records, respond effectively in emergencies, adapt to changing situations, and work independently while prioritizing multiple responsibilities.
• Experience working with individuals facing mental health, substance use, and/or physical challenges, with patience, sound judgment, and professionalism.

Requirements

Education and Experience:

• High School Diploma or GED required. Bachelor’s Degree is preferred.
• Three to five (3-5) years’ experience in case management services; or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job.
• Licensed Social Workers (LSW) are strongly encouraged to apply

Requirements:

• Strong organizational skills, attention to detail, and the ability to manage multiple tasks and clients simultaneously.
• Knowledge of 12‑step philosophy and substance use disorder services preferred. Persons in recovery are encouraged to apply.
• Ability to work effectively, sensitively, and confidentially in a substance‑free, recovery‑oriented environment with staff and clients in recovery.
• CPR/First Aid certification required within 3 months of hire and maintained thereafter.
• Ability to travel independently to multiple locations as needed.

Additional Requirements:

Must hold a valid Driver’s License. Required to pass a comprehensive background check and drug‑screening test. Must be able to travel for official business on occasion. Must be able to attend meetings evenings and/or weekends on occasion and as needed.