SUD Program Manager

Holland America-Princess (Holland America Dawson City Inn); Alaska; On-site; USD 75,242 - 112,864; Full time

Job summary

The Substance Use Disorder Program Manager oversees daily operations of the SUD program, developing policies to ensure quality treatment and licensure compliance. The role focuses on staff development and culturally-responsive services within the Behavioral Health Department.

Responsibilities include program oversight, treatment delivery, casework activities, referrals, collaboration with the KIC Tribal Health Clinic, and continuous program improvement.

Qualifications

• Certification as a CDC II.

Responsibilities

• Provide general, daily oversight of program services.
• Delivers professional substance use disorder treatment and referral services.
• Performs screening, intake and assessment, treatment planning and discharge planning.
• Maintains a regular caseload and sees walk-in clients as needed.
• Collaborates with Behavioral Health Director to develop care integration.

Job description

SUD Program Manager

Work Location:

201 Deermount St, Ketchikan, AK99901

Salary Range

$75,242.88 - $112,864.34 Salary

Position Type

Regular Full-Time

Job Shift

M-F 8am-5pm

Category

Behavioral Health

Job Summary

The Substance Use Disorder Program Manager provides primary oversight of daily operations of the Substance Use Disorder program. Develops policies and procedures to ensure adequate and focused treatment modalities clients. Provides continual evaluation in an effort to improve service delivery consistent with quality improvement principles and practices to maintain state and federal licensure and certification. Responsible for the continual development of staff and program services to ensure the provision of culturally-responsive services.

Job Duties & Responsibilities

• Provide general, daily oversight of program services.
• Delivers professional substance use disorder treatment and referral services.
• Performs a variety of casework activities including screening, intake and assessment, treatment planning and discharge planning.
• Maintains a regular caseload of clients, and see’s walk-in clients in line with department expectations and within scope of abilities.
• Makes and receives referrals from other local agencies; establishes rapport and cooperative working relationship with other programs and agencies.
• Provides advocate services for clients in obtaining services from public agencies, lawyers, schools, or others concerned with the client.
• Administrative duties include analyzing and writing reports, provide substance abuse program direction, and staff supervision. Assignments are performed with considerable independence and are reviewed by the Behavioral Health Director through staffing, monthly reports, and quarterly reviews for effectiveness reflected in ongoing or completed casework.
• Attends meetings, conferences and workshops in order to more effectively assist clients.
• Directly supervises the substance use disorder staff and provides clinical supervision to all providers within the substance use disorder treatment programs of the Behavioral Health Department.
• Collaborate with Behavioral Health Director to develop care integration within KIC Tribal Health Clinic, and with other KIC programs and community services.
• Ensures staff development through training plans and staff certification development plans.
• Ensures program is continually evolving to integrate best practice information, cultural knowledge, and Tribal council goals are integrated into program services.
• Other related duties as assigned by Behavioral Health Director within scope of position.

Necessary Knowledge, Skills, and Abilities

Knowledge of state and federal guidelines for clinical programs and “best practice” techniques.

Knowledge of supervisory practices; community organization/development principles and processes.

Knowledge of social problems experienced by Alaska Natives and American Indians.

Knowledge of culturally relevant counseling techniques and ceremonies.

Knowledge and ability to carry out federal confidentiality rules for clients seeking substance abuse services.

Knowledge and understanding of the ASAM Criteria.

Ability to provide substance abuse treatment services in a clinical and community-based setting.

Strong understanding and sensitivity to American Indian/Alaska Native (AI/AN) Tribal culture and lifestyle, working effectively with AI/AN populations.

Effective oral and written communication skills with sensitivity to the lifestyles of targeted participants.

Skills in operating personal computers using a variety of computer software.

Ability to establish and maintain cooperative working relationships with management, coworkers, and outside contacts.

Ability to maintain strict confidentiality and comply with all applicable federal and tribal privacy laws and KIC policy (HIPAA, HITECH, etc.).

Ability to learn and apply program/agency operating policies and procedures.

Ability to manage multiple priorities and tasks concurrently and meet deadlines.

Ability to work independently as well as with teams.

KIC Competencies

Cultural Competency:

To be respectful and responsive to the health beliefs, practices, and cultural and linguistic needs of KIC Tribal Members. Developing cultural competence is an evolving, dynamic process that takes time and occurs along a continuum.

Commitment:

To serve Tribal Members and set a high standard for yourself in your performance; strive for results and success; convey a sense of urgency and bring issues to closure; and stay persistent despite obstacles and opposition.

Customer Service:

Meet/exceed the expectations and requirements of internal and external customers; identify, understand, and monitor the needs of both internal and external customers; always talk and act with customers in mind; and recognize working colleagues as customers.

Effective Communication:

Ensure important information is passed to those who need to know; convey necessary information with respect, clearly and effectively orally or in writing

Responsiveness and Accountability:

Demonstrate a high level of conscientiousness; hold oneself personally responsible for one's own work; and do the required fair share of work.

Working Conditions KIC Competencies

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand and/or sit. The employee is occasionally required to walk, sit, climb, or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and depth perception. The noise level in the work environment is usually average.

Conditions of Hire

May be required to possess and maintain a valid driver's license or capable of obtaining one, as well as be insurable by KIC’s company insurance.

KIC is a Drug-Free Workplace. All employees must adhere to KIC drug and alcohol policies and procedures to ensure a safe workplace. Employees must pass a pre-employment and subsequent random and/or for cause drug and alcohol screening to be eligible for and maintain employment.

KIC has several positions that must comply with the P.L. 101-630 Indian Child Protection and Family Violence Protection Act (ICPA); all employment offers in the "covered" classification are conditional until KIC has received a Federal criminal background check verifying eligibility to work in these programs.

This Job Description describes the essential duties and qualifications. It is not an exhaustive statement of all the job duties, responsibilities, or qualifications; management has the exclusive right to alter or add to this job description at any time without notice. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional related duties as assigned.

Qualifications

Minimum Education & Experience Required

Certification as a CDC II

Minimum 3 years experience in a mental health and/or substance use clinical setting.

Progressive responsible administrative/management/leadership work that indicates ability to acquire the particular knowledge and skills needed to perform duties of this position.

A combination of relevant experience, education, and training may substitute for education and experience requirements on a year-for-year basis.

Proof of valid driver's license with acceptable driving record.

Preferred Education & Experience

A Bachelor degree in the human service field and/or experience working with adults with substance abuse and/or mental illness.

5 years experience working with individuals with substan