Success Strategy and Business Operations Senior Associate

Relativity; Indiana (PA); Hybrid; USD 100,000 - 150,000; Full time

Job summary

Relativity seeks a Senior Strategy & Business Operations Associate to join the Success Operations team. You will partner with Relativity Success leadership, turning ground intelligence and operational data into an actionable operating picture to prioritize work, allocate people, and improve AI and technology initiatives.

You will act as a strategic thought partner and hands-on operator, balancing relationship-building with rigorous analytics and driving decisions that advance department goals

Qualifications

• 3–5 years in strategy, ops, consulting, or customer success operations.
• Balance relationship-building and analytical rigour with senior leaders.
• Track record owning decisions in ambiguous, fast-moving situations.
• Capable of standing up new processes or capabilities where none existed.
• Strong executive communication across written, verbal, and visuals.
• Bonus: SaaS, legal tech, or AI adoption experience.

Responsibilities

• Serve as a strategic thought partner to Success leadership, supporting planning, alignment, and execution.
• Partner with teams across Relativity Success to translate on-ground intel into priorities and reporting.
• Support prioritization for cross-team work, assess dependencies, surface conflicts, and sequence decisions.
• Stay close to in-flight work to ensure a complete picture in prioritization and reporting.
• Recommend action, surface cross-team dependencies, risks, and AI maturity with proposed actions.
• Contribute to executive reporting and annual planning with current intelligence on adoption and dynamics.

Skills

Business Operations

Change Management

Consulting

Cross-Functional Teamwork

Operational Excellence

Process Improvements

Project Management

Risk Management

Strategic Planning

Strategy Development

Tools

Gainsight

Salesforce

Tableau

Job description

Posting Type

Hybrid/Remote

Job Overview

Relativity's Success Operations team drives strategy, planning, and business operations for the company's post-sale Customer Success organization, Relativity Success. We are trusted thought and execution partners to department leadership, working closely with them to shape and deliver the strategies that drive value for our customers and internal teams. Within Success Operations, the Strategic Execution team governs how the department operates — sequencing priorities, owning the planning cycle, and advising leadership. As part of this team, the Senior Strategy & Business Operations Associate will act as a business partner to the teams across Relativity Success, keeping Strategic Execution close to what's happening on the ground. Reporting to the Manager, Strategic Execution, you'll build the relationships and gather the intelligence that — combined with the department's operational data — become a single, decision-ready operating picture that leadership uses to prioritize work across teams, people capacity, AI and technology efforts, make trade-off calls, and report value to executives. You'll act as both a strategic thought partner and a hands‑on operator who helps turn strategy into grounded decisions — a role for someone who is both a credible relationship‑builder and a rigorous analyst, energized by building a capability rather than inheriting one.

Job Description And Requirements

Core duties of the role

• Serve as a strategic thought partner to Success leadership, supporting the planning, alignment, and execution of the department's operating rhythm.
• Partner with teams across Relativity Success to understand what's happening on the ground and channel that intelligence into Strategic Execution's prioritization and reporting capabilities.
• Support prioritization for cross-team work, helping assess dependencies, surface conflicts, and keep sequencing decisions grounded to ensure it all leads towards the department’s goals and priorities.
• Stay close to in-flight work across the department through the relevant cross-team forums, so prioritization and reporting reflect a complete picture.
• Recommend action, not just report it — surface cross-team dependencies, risks, and AI‑maturity signals with a proposed course of action attached, not just the finding.
• Contribute to executive reporting and annual planning with current intelligence on adoption, cross-team dynamics, and where the organization is heading.

Qualifications

• 3-5 years of experience in strategy, business operations, management consulting, or customer success operations, ideally within a SaaS or technology environment.
• A balance of relationship-building and analytical rigour: you build trusted relationships with and influence senior leaders who don't report to you, and you turn quantitative measurement and qualitative intelligence into a coherent, actionable picture. Candidates weighted heavily to one side are not the fit.
• A track record of owning consequential decisions in ambiguous, fast-moving situations, and of standing up new processes or capabilities where none existed before.
• Proven ability to manage a heavy, competing workload with disciplined prioritization, and the intellectual honesty to name trade-offs directly and say what leadership needs to hear.
• An exceptional communicator across formats — written, verbal, and executive-facing — with experience using tools such as Gainsight, Salesforce, and Tableau and practical fluency in AI-enabled operations.
• Bonus: SaaS, legal tech, or e-discovery experience; or exposure to AI adoption or transformation programs.

Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $100,000 and $150,000. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills

Business Operations, Change Management, Consulting, Cross-Functional Teamwork, Operational Excellence, Process Improvements, Project Management, Risk Management, Strategic Planning, Strategy Development