Success Manager

Covenant House Alaska; Anchorage (AK); On-site; USD 50,000 - 65,000; Full time

Job summary

Covenant House Alaska is seeking a dedicated Success Manager to engage youth, support housing, health, and education goals, and coordinate services across agencies. You will manage 10-15 youth, provide planning and advocacy, and ensure data accuracy in CHA systems while prioritizing safety and confidentiality.

The role requires strong crisis intervention skills, collaboration with community partners, and commitment to trauma-informed care with youth at varied stages of change.

Qualifications

• High school diploma required; Bachelor's in human services, social work, psychology preferred.
• Experience with adolescent or disadvantaged populations preferred; lived experience is an asset.
• Experience providing case management or closely related service provision is required.
• Familiarity with homeless housing resources is preferred.

Responsibilities

• Build meaningful relationships with youth and assist in goal attainment.
• Perform intakes and discharge planning in line with CHA timelines.
• Maintain data in CHA data systems (ETO, AKHMIS) and related databases.
• Provide crisis de-escalation and safety planning as needed.
• Collaborate with partners in Coordinated Entry and other meetings.

Skills

Active listening

Trauma-Informed Care

Crisis intervention

Communication skills

Cultural sensitivity

Education

High school diploma

Bachelor's degree in human services / social work / psychology

Tools

Microsoft Office

AKHMIS

ETO

Job description

Position Summary

All Covenant House Alaska program staff work as advocates and allies for youth experiencing homelessness and human trafficking.

The Success Manager will build intentional and meaningful relationships with youth, engage them in a variety of programming, assist in providing desired referrals and work through their stages of change to drive toward long-term positive outcomes. The Success Manager is responsible for the ongoing engagement, assessment, and service planning with young people to meet their housing, health and wellness, employment and educational goals, as they move towards permanent housing. The Success Manager will maintain a case load of 10-15 youth ages 13-24, experiencing homelessness and/or trafficking, who may have multiple barriers (e.g. serious mental illness, substance use disorders, chronic health conditions, frequent contact with law enforcement, etc.). Other functions include crisis intervention and de-escalation, documentation in multiple databases, facilitation of psycho-educational and support group activities, community engagement and networking with local service providers.

The Success Manager will work in partnership and collaboration with multiple agencies or programs and provide systems’ advocacy to help youth reach their identified goals.

Essential Functions

• Understand, practice, and promote the vision, mission, and five principles of Covenant House Alaska.

• Provide case management services in multiple settings and coordinate services with other agencies. Make appropriate referrals for services within CHA and to community agencies.

• Meet all minimum case management and documentation standards, including, but not limited to:

• Perform intakes and discharge planning in line with CHA timeline.

• Have weekly meetings with assigned youth to collaborate on their Success Plans and assist in goal attainment. Revise and update the success plan as necessary.

• Keep youth success plans, case management efforts, and all other data points required while working with youth in our services in accordance with CHA Data Quality Standards.

• Ensure each youth has completed a Coordinated Entry Assessment and verify that all information in the assessment is current, updating as necessary.

• Complete data entry in all required data systems in accordance with CHA data quality standards, including ETO, AKHMIS, and grant-related databases.

• Perform trafficking screenings (Quick Youth Indicators for Trafficking). Assist youth in safety planning around a variety of vulnerabilities; coordinate with the criminal justice and youth protection systems as required by law due to youth age (under 18), youth vulnerability (APS standards) or at the request of the youth (ages 18-24).

• Complete Social Emotional Wellbeing, Resiliency, and other identified assessments.

• Participate in various collaborative internal and external meetings to advocate for and assist youth, including but not limited to Coordinated Entry meetings, child welfare team decision meetings (TDMs), multidisciplinary team meetings, case conferencing meetings, etc.

• Engage youth in appropriate educational, vocational, and life skill programming.

• Maintain a positive and professional working relationship with the general public, including other agencies and families of the youth we serve. Develop and maintain knowledge of and connection to community resources.

• Utilizing an Agency vehicle, transport clients to appointments and agencies to receive services, as needed.

• Assist in the operating needs and other elements of the program as needed, such as:

• Ensuring the safety of youth seen by CHA at all times.

• Answering phones, doors, and other needed program communication channels.

• Participating in team, shift change, and staff meetings.

• Assisting in packing and storing resident’s belongings, assisting residents with move in and move out along with preparing rooms for new residents.

• Inspecting and assisting in maintaining rooms and common areas for cleanliness, maintenance, and safety issues.

• Provide crisis de-escalation and intervention as necessary.

• Filling in at various service stations as requested such as at the front desk, residential section, and the Community Center.

• Maintain a high level of ethical standards.

• Demonstrate an enthusiastic commitment to the job and the Agency.

• Maintain consistent communication with leadership and success team members.

• Perform other duties as assigned.

Qualifications

++Education++

High school diploma required. Bachelor's degree in human services, social work, psychology, or a related field is highly preferred. Experience can substitute for post-secondary experience on a year-for-year basis.

++Experience++

Experience working with adolescent or disadvantaged populations preferred; life, volunteer, and internship experience will be considered. Lived experience considered an asset. Experience providing case management or closely related service provision is required.

Demonstrated familiarity with homeless systems and resources for housing, education, and employment and methods of access is preferred.

Knowledge, Skills, and Abilities Required

• Understand and comply with all Agency policies and procedures, including Child Protection Policies.
• Understand and comply with all principles of Trauma-Informed Care. Willingness to acquire basic concepts in care coordination for adolescents and young adults and incorporate into service-provision.
• Understand the intersectionality of youth homelessness, mental health, substance misuse, human trafficking, and poverty.
• Strong knowledge of the factors that contribute to youth vulnerability to trafficking and demonstrate experience working with victims and awareness of their specific needs; ability to work with partner services and law enforcement to meet the needs of victims of trafficking.
• Knowledge of community and social service resources to assist youth with needs related to housing, employment, education, and social-emotional well-being.
• Knowledge of crisis intervention techniques and can address conflict between youth exhibiting challenging behaviors; able to respond quickly and safely while continuing to be a settling influence in crisis situations and emergencies.
• Is approachable, relatable, and practices active listening with individuals of varied cultural backgrounds, embracing differences in behavior and lifestyle choices.
• Willingness to passionately advocate for the right of all youth to be valued, supported, and housed, regardless of abilities, barriers, and challenges.
• Can maintain confidentiality while understanding and complying with requirements of mandated reporting, duty to warn, HIPAA, and other limits to confidentiality.
• High degree of sensitivity to and respect for diversity and cultural issues involved in working with individuals of varying ethnicities and income.
• Strong organizational skills, attention to detail, and ability to prioritize multiple tasks in a fluid environment. High level of time management skills
• Well-developed verbal and written communication skills.
• Proficient with standard computer operating systems. Ability to navigate Microsoft Office Suite, online databases, and other programs and websites as required.
• Willingness and ability to work outside normal business hours, holidays and weekends as needed.
• Willingness and ability to attain a CPR/First Aid Certification.
• Possess a current and valid Driver’s License.
• Acceptable driving record assessed through CHA's Drivers Acceptability Matrix.
• Pass federal, state, and local background check investigations.
• This position does not perform supervisory duties.

Working Conditions

• Position will work in a variety of settings, both inside and outside, and at times in inclement weather (Snow, Rain, etc.). Position will be based out of the Navigation Center but will also provide mobile case management using Agency vehicles.
• Noise level is mild to moderate, consistent with office and residential environments.
• Must have the ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Must have the ability to observe details within close range.
• Must be able to remain in stationary position for extended periods of time.
• Must be able to move within the office to access files and office equipment.
• Consistently operates a computer and related office machinery.
• Must be able to ascend/descend stairways within a wide variety of facilities both commercial and residential, with and possibly without the assistance of an elevator.
• Must be able to manage traversing a wide variety of different terrains and gradient levels in order to meet youth within a wide variety of settings.
• Occasionally moves items up to 40 pounds while ascending/descending stairways to assist youth moving in and out.

Covenant House is an Equal Opportunity Employer