Success Coach SCSEP - FT - North Myrtle Beach

Goodwill Industries of Lower South Carolina (Palmetto Goodwill); Windy Hill Beach (SC); On-site; USD 36,000 - 54,000; Full time

Job summary

Palmetto Goodwill in South Carolina seeks a Grant-Funded Success Coach to support SCSEP participants in improving employability and employment outcomes. The role focuses on assessments, training, monitoring, and linking participants with community resources to advance toward career goals.

Responsibilities include conducting needs assessments, resume and interview preparation, and follow-up to ensure ongoing employment and financial wellness for program participants.

Responsibilities

• Provide walk-in, virtual or in-person assistance to program participants.
• Conduct employment needs assessments to plan required support.
• Assist with job applications, resumes, and networking with employers.
• Conduct mock interviews and provide interview coaching.
• Glean job leads and maintain a current labor market knowledge database.
• Document client progress daily and maintain confidentiality.
• Follow up with participants to determine job placement information and outcomes.
• Engage with community partners to secure training and supportive services.

Skills

Coaching

Case management

Customer service

Documentation

Confidentiality

Job description

This is a grant-funded position providing support for the Mission Services SCSEP program. The Success Coach ensures all internal and external program participants are assessed, receive employability skills training, monitoring, evaluations, and services from Palmetto Goodwill, strategic partners, and other community resources. Success Coach ensures these are consistent with the mission, identified outcomes, and individualized plans that outline a move toward retention of employment, career growth, financial wellness, training opportunities and provides follow-up.

SCSEP (Senior Community Service Employment Program) is an on-the-job training and employment program designed to help those aged fifty-five (55) and older update their jobs skills, build work experience and confidence, and continue to have economic security and well-being.

Essential Duties and Responsibilities

• Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect and Excellence. (I-CARE Values)
• Provides amazing customer experiences to all internal and external customers. (ACE Values)
• Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values.
• Provides walk-in assistance, case management, and various levels of virtual or in-person assistance to all program participants while ensuring that all programmatic metrics are being met.
• Maintains accurate and timely documentation of all services provided and other related paperwork, including contact, activity, and progress while maintaining confidentiality.
• Conducts employment needs assessments with individual program participants to provide desired/required assistance during the job search process. Assistance includes, but is not limited to, completion and review of job applications, networking with prospective employers, conducting mock interviews, and creating, reviewing and editing resumes.
• Effectively develops a positive empowering relationship with participants through coaching, motivating, and educating.
• Has a working knowledge of current labor market data and helps participants understand what types of careers are in demand. Maintains a current job listing/database and provides appropriate job leads.
• Completes employment and financial plan that clearly defines participant's employment and financial goals; gathers input from participants and outlines what steps are required to meet established goals.
• Provides positive reinforcement for desired behavior and promotes social integration, worker socialization, proper communication skills, and positive work attitudes with participants.
• Provides follow-up contacts to job seekers to determine job placement information, ensuring continued employment and sustainability of participants; schedules matrix assessments and follow-ups as required.
• Develops rapid response action plans to assist participants who experience job losses in finding new employment.
• Documents all client contact. Enters all client information and progress daily into the appropriate databases, maintains accurate case notes, records program activities, and conducts case coordination and follow-up as required.
• Provides professional and confidential support to individuals from diverse backgrounds ensuring an inclusive and respectful environment for all participants.
• Works collaboratively with community agencies, organizations, departments, and programs to achieve common goals.
• Multitasks several assignments at once and prioritize effectively to meet goals and deadlines.
• Establishes and maintains relationships with community partners and employers who assist with training, education, employment, and supportive services.
• Participates in community outreach and community events. Is knowledgeable about local community resources and programs and offers essential referrals to agencies that support the ongoing development of participants.
• Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor, and other regulatory standards.
• Performs other job-related tasks and duties as assigned.