Success Architect - Commerce Cloud (POS)

Salesforce.com, inc.; Washington, Northern (IL, KY); Hybrid; USD 123,000 - 186,000; Full time

Benefits offered by this job

Time off programs

Medical insurance

Dental insurance

Vision insurance

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchase plan

Job summary

Salesforce seeks a Commerce Cloud Success Architect focused on POS (PredictSpring) to drive customer success at scale. You will advise on architecture, store operations, performance, and solution design within the Salesforce POS portfolio, engaging Signature Success Plan customers across multiple engagements.

You will lead as a trusted SME, delivering proactive architecture, thought leadership, and product guidance while collaborating with diverse teams and customers to optimize solutions and

Qualifications

• 8 years proven enterprise consulting experience, leading or architecting solutions.
• 5+ years hands-on POS/PredictSpring experience in enterprise environments.
• Deep knowledge of data modelling, integration architectures and governance.
• Experience in system architecture design and integration patterns; POS app/tools familiarity.

Responsibilities

• Engage Signature Success Plan customers with strategic advisory across architecture and design for Salesforce POS.
• Serve as trusted POS SME; provide architecture, strategy, thought leadership and product expertise.
• Translate complex concepts for technical and business stakeholders; drive executive-level guidance.
• Identify gaps, propose product enhancements or custom solutions to maximize adoption and value.
• Build strong internal/external partnerships; collaborate across teams on customer initiatives.

Skills

POS/PredictSpring

Enterprise consulting

System architecture

Data modelling

Integration architectures

APIs & SPIs

Communication skills

Thought leadership

Data governance

Salesforce knowledge

Education

Degree or equivalent

Tools

POS App

Merchant Tools

APIs

CMS capabilities

Job description

Success Architect - Commerce Cloud (PredictSpring/POS)

Experience:
Join our team as a Commerce Cloud Success Architect specializing in Point of Sale (POS, formerly PredictSpring) and be a pivotal player in driving success for our customers within the Salesforce Commerce Cloud product portfolio. As a Subject Matter Expert (SME), you'll contribute to the growth and reputation of Salesforce as a leader in the industry. We are seeking a passionate POS Architect with significant experience in delivering modern retail POS and omnichannel solutions to large enterprise organizations.
What You'll Actually Be Doing:
As a Commerce Cloud (POS) Success Architect, you will:

Customer Engagement: Engage with our Signature Success Plan customers through a high-velocity advisory model across multiple concurrent engagements. You'll provide strategic consultation and recommendations, for customers to implement independently, across technical architecture, store operations, performance, and solution design specific to Salesforce POS (formerly PredictSpring).

Lead with Expertise: Serve as a trusted POS SME for our broader Cloud Success organization, providing proactive and reactive Architecture, Solution Strategy, Thought Leadership, and Product expertise.

Communication Mastery: Translate complex technical concepts for diverse audiences, ranging from Technical and Business stakeholders to Executive Leadership, establishing yourself as a trusted advisor in crucial conversations.

Innovation and Problem Solving: Identify and evaluate capability gaps, recommending standard product enhancements or creative custom solutions to maximize customer success and adoption.

Relationship Building: Build strong relationships with both internal and external business partners, collaborating on initiatives that contribute to broader goals and growth.

Impact of the Role:
As a POS Success Architect, you will have a significant impact on our customers' success and the growth of our organization. Your expertise and guidance will directly influence the technical architecture, performance optimization, and solution design strategies for our customers, ensuring their success in leveraging Salesforce POS's powerful capabilities. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry.

Collaboration and Teamwork:
Collaboration is at the core of our success, and as a POS Success Architect, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and design effective solutions. By fostering strong relationships and working collaboratively, you will contribute to the collective success of our teams and the achievement of our goals.

You're Our Person If...

Proven Experience: 8 years proven experience in enterprise consulting, including implementing enterprise software solutions in the POS space as a lead developer or architect

Salesforce POS/PredictSpring Expertise:

5+ years proven hands‑on experience with POS/PredictSpring

Deep understanding of data modelling, integration architectures, and data governance best practices

Experience with system architecture design and integration patterns

Deep understanding of POS App and Merchant Tools with hands‑on experience using them to troubleshoot and solve real business challenges

Familiarity with POS configuration, CMS capabilities, APIs and SPIs

Consultancy Skills:

Excellent communication skills, and ability to work collaboratively with cross‑functional teams from Developers to Merchants to Executives

Customer‑centric discovery - ability to ask questions and challenge assumptions with empathy to identify the real problem to solve

Industry (e.g. retail) Experience: Knowledge of functions outside of Commerce that impact Commerce operations and decision making

Proactive mindset: Proactive and self‑starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues

Data Ethics and Privacy: Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy

Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Even Better If...

Salesforce Knowledge: Additional Salesforce certifications (Salesforce Administrator, Experience cloud, B2C Commerce, Experience implementing Salesforce Clouds, Multi‑cloud scenarios - Sales, Service, Industries or Marketing)

In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

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Equal Opportunity Statement.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal . Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.
The typical base salary range for this position is $123,100 - $186,300 annually.
The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.