Substitute Store Clerk

Franklin Community Cooperative; Buckland (MA); On-site; USD 21,000 - 26,000; Full time

Job summary

Franklin Community Cooperative in Buckland, MA is seeking a friendly cashier to handle cash sales and support store operations. You will greet customers, process transactions accurately, and help maintain clean, well-stocked displays while following established procedures.

The role emphasizes membership sign-ups, customer service, teamwork, and attention to pricing and inventory, with a focus on reliable, efficient service in a cooperative environment.

Qualifications

• Experience with customer service and team collaboration.
• Familiarity with POS systems.
• Ability to follow pricing and stocking guidelines.
• Excellent communication and problem-solving skills.
• Ability to lift at least fifty pounds.

Responsibilities

• Perform store opening and closing procedures.
• Checkout customers accurately and efficiently.
• Maintain clean, stocked displays and shelves.
• Answer member and public questions and sign up new members.
• Respond to spills and maintain store cleanliness.

Skills

Customer service

Teamwork

Communication

Problem-solving

Cash handling

Tools

POS systems

Inventory management

Job description

JOB SUMMARY: To handle the cash sale of goods to members and the general public in a friendly, efficient and accurate manner. To ensure that displays, coolers and shelves are clean, neat and fully stocked according to established procedures.ESSENTIAL JOB FUNCTIONS:CASHIERING:Be able to perform store opening and closing procedures.Maintain checkout area in clean, orderly condition: show initiative in ensuring an orderly and clean store; bring problems to the attention of the manager on duty.Check out customer purchases efficiently and accurately following established procedures.Be knowledgeable about the system of membership in order to answer customer questions and sign up new members.Be able to follow pricing and stocking guidelines as stated always striving for accuracy.Follow guidelines established to ensure assigned areas are fully stocked at the expected rate.Ensure deliveries are received promptly and accurately and all products and invoices are routed to the appropriate areas.CUSTOMER SERVICE & TEAM WORK:Respond promptly to calls for assistance with customer needs.Greet customers and assist them with questions and special orders in a prompt and friendly mannerBe familiar with products sold in the store- where located and where to find delivery schedules and information on special ordering.Follow store policies about returned merchandise in order to respond clearly and consistently.Participate in telephone answering.Attend all staff meetings.Be generous in agreeing to switch/ substitute for a colleague.Be vigilant and pro active about store maintenance (eg. attend to spills immediately)Maintain honest, direct and respectful communications with co-workers and managers and take initiative in problem solving.MAINTENANCE:Maintain receiving, storage and display areas in clean, orderly and efficient condition Take out trash and break down boxes regularly.Be alert to condition of customer areas; sweep, mop, clean up spills as needed.Participate in regular and thorough cleanings of all work and display areas.ESSENTIAL REQUIREMENTS FOR ALL JOBS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Daily Physical Demands Include the ability to sit or stand, use hands to finger, handle or feel, reach with hands and arm, walk, climb, or balance and stoop, ability to lift and move, talk or hear, and lift at least fifty pounds. Vision ability requirements include abilities for close vision, distance vision, peripheral vision and depth perception.QUALIFICATIONS:Familiarity with POS systems.Demonstrated success in customer service, training programs and techniques.Demonstrated ability in team and individual supervision and delegation of responsibility.Demonstrated success as team player.Facility with financial statements and grasp of margin and pricing.Knowledge or demonstrated interest in natural foods, nutrition, and the principles of cooperative ventures.Excellent communication and problem-solving skills.Ability to provide clear directions, and to take input from customers and staff.