Subscription Services Representative

Everpure; Santa Clara (CA); On-site; USD 76,000 - 124,000; Full time

Benefits offered by this job

Flexible time off

Wellness resources

Company-sponsored team events

Job summary

Everpure is seeking a Subscription Services Representative to join the World-Wide Renewals team in Santa Clara, CA. You will renew subscriptions, upsell products, and maintain high levels of customer service across the quote-to-cash process.

You will collaborate with Channel Partners and Account Managers to drive renewal opportunities, resolve issues, and protect revenue. Strong Salesforce, Excel, and data-analysis skills are essential to succeed.

Qualifications

• Bachelor’s degree or equivalent required.
• 2+ years in a subscription sales role.
• 2+ years in customer service experience.

Responsibilities

• Be a point of contact with Channel Partners & Account Managers to market subscription opportunities and resolve issues hindering relationships with Everpure.
• Communicate company messages and value propositions verbally and in writing.
• Uncover at-risk accounts and develop plans to mitigate and close.
• Review and validate installed base reports.
• Manage programs to maximize revenue and resolve contract issues.
• Research original transactions to help the account team position renewals.
• Manage an assigned quota and optimize renewal rate, attach rate, and term.
• Quote renewal opportunities for the territory and develop renewal strategy.
• Forecast the subscription pipeline for the territory.
• Collaborate with Marketing to encourage renewal activity.
• Communicate process changes to optimize programs and relationships.
• Track all activity in Salesforce.

Skills

Interpersonal skills

Team player

Time management

Integrity

Credibility

Communication (written & verbal)

Industry knowledge

Organizational skills

Problem solving

Self-starter

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Excel

MS Access

SQL queries

Job description

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.

This type of work—work that changes the world is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

About The Role…

The Subscription Services Representative is a key individual contributor on the World-Wide Renewals team. The Subscription Services team is a culmination of individuals who are passionate about customer loyalty committed to bringing the right people together with the intention of securing and growing our revenue. This role will support an assigned territory of customers in coordination with our channel to maintain and grow renewal rates and establish relationships with a focus on renewing subscriptions on-time, adding new products & services and providing the highest level of customer service throughout the entire quote-to-cash process.

Your ability to drive business processes, sustain and renew subscriptions, resolve customer issues/problems, and effectively manage your time will contribute to our mutual success.

SHOULD YOU ACCEPT THE CHALLENGE...

• Be a point of contact with Channel Partners & Account Managers to proactively market subscription opportunities to partners and/or resolve issues that may hinder them from maintaining a relationship with Everpure (formerly known as Pure Storage)
• Effectively communicate company messages, value propositions, etc. verbally and in writing
• Uncover accounts which may be at risk and develop plans to mitigate and bring them to closure
• Accountable for reviewing and validating installed base reports
• Manage existing programs to maximize company revenue and resolve customer-related contract issues
• Ability to research original business transactions and prepare detail that will lead the account team to make quick recommendations on how to position a renewal
• Responsible for managing an assigned quota
• Goal is to optimize renewal rate, attach rate and term
• Quote all subscription renewal opportunities for assigned territory
• Develop overall renewal strategy and process for assigned territory
• Manage & forecast the subscription pipeline for territory
• Create programs with Marketing Manager to proactively encourage renewal activity with partners
• Develop and communicate process change and improvements to optimize programs and enhance relationships with necessary company external customers and internal support groups
• Track all activity in Salesforce

What You’ll Need To Bring To This Role...

• Bachelor’s degree or equivalent
• 2+ years prior subscription sales role
• 2+ years prior customer service experience
• Strong interpersonal skills / team player
• High integrity, ethics and humility
• Ability to build and maintain credibility with all cross functional teams
• Industry knowledge preferred
• Highly organized / strong time management skills
• Excellent written and oral communication skills
• Self-starter and ambitiously pursues improvement
• Solid Salesforce aptitude
• Advanced computer skills required (e.g. Excel, MS Access, SQL queries)
• Inventory/installed base management experience is a plus
• Organizational and follow up skills, problem solving and analytical skills
• Desire to grow with Everpure
• Proven track record of success
• Must be eligible to work in the United States of America
• We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara, California office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.

This role may be eligible for incentive pay and/or equity.

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

The Hourly Pay Range Is

$55—$90 USD

What You Can Expect From Us

• Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.

Accommodations And Accessibility

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [e-mail] if you’re invited to an interview.

Our Commitment To a Strong And Inclusive Team

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.