Subject Matter Expert - Augur

MountainSeed Appraisal Management, LLC; Atlanta, Northern (GA, KY); Hybrid; USD 110,000 - 125,000; Full time

Benefits offered by this job

3 weeks PTO

13 holidays

Paid parental leave

Flexible work environment

Job summary

MountainSeed seeks a Subject Matter Expert for Augur in its Atlanta office. The role focuses on advanced commercial appraisal, platform demonstrations, and aligning valuation workflows with client needs. You will partner with Sales, Client Success, and Tech to drive revenue and client success.

Ideal candidates have 6–8 years in CRE appraisal, USPAP knowledge, and strong presentation skills, with a proven ability to explain complex concepts to diverse audiences.

Qualifications

• Minimum of 6–8 years of commercial real estate appraisal/valuation experience.
• Knowledge of USPAP and appraisal standards.
• Experience supporting sales, client success, and product demos.
• Excellent verbal and written communication skills.
• Ability to translate complex appraisal concepts for diverse audiences.

Responsibilities

• Serve as the primary commercial appraisal and Augur product SME for the Revenue organization.
• Maintain knowledge of the Augur platform and use cases.
• Participate in prospect and client calls with Sales and Client Success teams.
• Support discovery by identifying client pain points and needs.
• Explain how Augur fits client workflows and outputs.
• Review client outputs and provide appraisal-focused feedback to Product and Revenue teams.
• Translate complex concepts for technical and non-technical audiences.
• Collaborate with Tech and Product on recurring questions and feedback.
• Stay current on valuation practices and industry developments.
• Represent MountainSeed professionally at meetings and events.
• Complete additional Revenue-oriented projects.

Skills

Commercial appraisal

Valuation knowledge

Client communication

Presentation skills

Analytical thinking

Problem-solving

Sales support

MS Office

Education

Bachelor’s degree

Tools

Microsoft Office

AI-enabled tools

Cloud software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Subject Matter Expert - Augur

Full Time On Level Atlanta Office, Atlanta, GA, US

6 days ago Requisition ID: 1407

Salary Range: $110,000.00 To $125,000.00 Annually

HOW YOU’LL MAKE A DIFFERENCE:

The Augur Sales Subject Matter Expert (SME) is a commercial appraisal professional embedded within the Revenue organization. This individual serves as the primary appraisal and product expert for Augur, partnering with Augur Sales and Client Success, Technology, and Appraisal Operations to support prospective and existing clients. This role combines deep commercial real estate valuation knowledge with the ability to learn, explain, and demonstrate the Augur platform. The role supports the revenue cycle by participating in discovery conversations, product demonstrations, technical discussions, and solution design. The individual will be able to explain how Augur supports commercial appraisal workflows, valuation and review processes, order outputs, and applicable form types in a clear, credible, and client-focused manner.

IN THIS ROLE, YOU’LL GET TO:

• Serve as the primary commercial appraisal and Augur product subject matter expert for the Revenue organization.
• Maintain a strong working knowledge of the Augur platform, including its functionality, workflows, outputs, user experience, and applicable use cases.
• Participate in prospect and client calls alongside Augur Sales and Client Success teams.
• Support discovery conversations by identifying client pain points, current appraisal and valuation workflows, reporting needs, form requirements, and technology objectives.
• Explain how Augur supports commercial appraisal and valuation processes, including how the platform can be leveraged within a client’s existing workflow.
• Review client-facing outputs generated from orders, including relevant report outputs and form types, and provide appraisal-focused feedback to Product and Revenue teams on clarity, usability, and alignment with client needs.
• Translate complex commercial appraisal concepts, valuation terminology, and product functionality into clear, practical language for both technical and non-technical audiences.
• Partner with the Technology and Product team to communicate recurring customer questions, usability issues, enhancement opportunities, and market feedback related to commercial appraisal workflows.
• Collaborate with Appraisal Operations, Compliance, and other internal subject matter experts as needed to validate responses involving appraisal practices, valuation standards, client requirements, and regulatory considerations.
• Remain current on commercial real estate valuation practices, appraisal forms, client expectations, relevant industry developments, and technology-enabled valuation solutions.
• Represent MountainSeed and Augur professionally in client meetings, industry events, conferences, webinars, and other promotional activities as needed.
• Complete additional projects and responsibilities as assigned in support of Revenue, product adoption, and client growth.

THIS OPPORTUNITY IS FOR YOU IF YOU HAVE/ARE:

• Bachelor’s degree in real estate, finance, business, economics, or a related field preferred; equivalent relevant experience will be considered.
• Minimum of 6–8 years of commercial real estate appraisal, valuation, appraisal review, or closely related commercial valuation experience required.
• Demonstrated knowledge of commercial real estate valuation methods, approaches, terminology, report types, and appraisal forms.
• Experience working with commercial appraisal reports, appraisal ordering processes, review workflows, financial-institution clients, or valuation-management environments preferred.
• Knowledge of USPAP and commercial appraisal standards, guidelines, and common client or lender requirements preferred.
• Prior experience supporting sales, client success, product demonstrations, client implementations, training, or consultative customer conversations is preferred.
• Strong ability to understand and communicate how technology supports commercial appraisal and valuation workflows.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Comfortable presenting to clients and prospects, answering technical questions in real time, and adapting explanations for different audiences.
• Strong analytical, problem-solving, organizational, and critical-thinking skills.
• Professional proficiency with Microsoft Office and standard business technology; demonstrated comfort learning and using AI-enabled and cloud-based software tools.

WHAT WE OFFER:3 weeks of PTO, 13 company paid holidays, paid parental leave, and a flexible work environment. Medical, Dental, Vision, Life, Disability, and 401K plans begin the first of the month after 30 days of employment.

OUR PURPOSEis to provide opportunities that help people thrive using their God-given abilities.

OUR CORE VALUES:

• Be a Self-Starter.Continuously seek ways to improve yourself and the business, take responsibility, and act with urgency to solve problems.
• Be a Team Player.Prioritize team success over individual achievements, support your colleagues, and contribute to creating high-performing teams.
• Be a Patriot. Focus on the greater good of the organization, be honest about what’s working, and passionately work towards making the company better.
• Do it Right.Uphold high standards and integrity, even when no one is watching, and always aim to do the right thing.
• Be Humble. Lead by serving others, value diverse perspectives, and remain open to new ideas and feedback.

WHAT WE DO:

As the largest commercial real estate services marketplace in the nation, MountainSeed MarketPlaceoffers a comprehensive range of appraisal management, review services, and more. MountainSeed Analyticsplatform provides real-time, accurate real estate data insights, helping clients make informed decisions in markets across the U.S. MountainSeed’s Capital Markets Solutions including Loan Sale Advisory and Sale Leaseback Programs assist in enhancing an institution’s financial health.

MountainSeed is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.