Subgerente de tienda bilingüe

CCF Family of Brands; Glendale (AZ); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Paid on-the-job training

Educational reimbursement

Multiple healthcare plans

Retirement plan 401(k)

Life and AD&D Insurance

Voluntary benefits

Mental health resources

Discount marketplace

Paid time off

Job summary

Community Choice Financial Family of Brands busca un Subgerente de tienda bilingüe para liderar operaciones en una tienda de Glendale, AZ. El candidato apoyará atención al cliente, gestión de cuentas y controles de riesgo, con enfoque en crecimiento profesional dentro de la empresa.

Se requieren habilidades de liderazgo, experiencia en servicio al cliente y manejo de sistemas POS. El puesto es en persona, con horario de tiempo completo y oportunidades de desarrollo.

Qualifications

• Bilingüe (español/inglés) es esencial.
• Diploma de secundaria o equivalente.
• Al menos 1 año de experiencia en servicio al cliente, ventas o retail.
• Al menos 3 meses de experiencia supervisora o de liderazgo.
• Excelentes habilidades de comunicación verbal y escrita.
• Dominio del sistema POS y MS Office.
• Edad mínima 18 años (19 en Alabama).
• Licencia de conducir y coche propio para el día a día.

Responsibilities

• Maximizar el éxito del cliente al ofrecer servicios financieros que se ajusten a sus necesidades.
• Evaluar riesgos de transacciones financieras y procesar solicitudes de préstamos/pawn y demás productos.
• Conducir campañas telefónicas para comercializar servicios y fomentar relaciones con clientes.
• Supervisar cuentas y procesos de recuperación manteniendo enfoque en servicio al cliente.
• Mantener la información del cliente en el sistema POS con precisión.
• Proporcionar apoyo y desarrollo a los Customer Service Representatives.
• Realizar tareas fuera de la oficina, incl. visitas a tiendas y marketing externo.
• Mantener altas normas de seguridad y cumplimiento de políticas.
• Asegurar apertura/cierre de tienda, vigilando caja y bóveda.
• Mantener apariencia y limpieza de la tienda y coordinar mantenimientos.

Skills

Bilingüe español/inglés

Servicio al cliente

Experiencia en supervisión

Habilidades de comunicación

Dominio de POS y MS Office

Licencia de conducir

Verificación de antecedentes

Resistencia física

Education

Diploma de escuela secundaria o equivalente

Tools

POS system

Microsoft Office

Job description

Your Opportunity

¿Habla español? ¡Tu voz tiene poder aquí!

Subgerente de tienda bilingüe

TitleMax Glendale, AZ

Your Opportunity

Como subgerente de tienda (ASM por sus siglas en inglés), ayudará a nuestros clientes con sus necesidades financieras mientras adquiere experiencia práctica en la gestión de una tienda. Desarrollará sus habilidades de liderazgo en tiempo real apoyando la gestión de cuentas, la atención al cliente y el manejo de riesgos. Es un ambiente dinámico, enfocado en las personas y con muchas oportunidades de crecimiento. Si está listo para crecer aprender el negocio y ascender rápidamente con una empresa que invierte en su futuro, acaba de encontrar su próximo paso.

What We Offer

Compensation

The hourly wage for the position is $19.25 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.

Benefits & Perks*

• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
• Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.
• Enrollment in a key holder program design to establish and enhance leadership potential for promotion.
• Performance-based career advancement.
• Educational reimbursement program.
• Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
• Company-Sponsored Life and AD&D Insurance.
• Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
• Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
• Paid time off that grows with you, starting with 12 days in your first year.

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

What You’ll Do - Essential Duties and Responsibilities

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.
• Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
• Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts.
• Maintain customer information in the point of sale (POS) system with accuracy and integrity.
• Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.
• Perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
• Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Help conduct store audits, create reports, and compile financial data to further ensure compliance.
• Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
• Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.**

**Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up-to-date requirements.

What We’re Looking For – Qualifications and Skills

• En este puesto, hablar español es esencial para conectar y crear confianza con nuestros clientes y la comunidad. Se requiere ser bilingüe (español/inglés).
• A high school diploma or equivalent.
• Minimum one year’s experience in customer service, sales, or retail.
• At least 3 months of supervisory, key holder, or relevant leadership experience
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Nice to Haves – Preferred Qualifications and Skills

• Management experience in retail, convenience store, grocery, finance, service, or related industries.
• Experience in check cashing, document verification, money order processing.
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).

Workplace Awards & Recognition

We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, 2025.Additionally, we have been named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek.

Our Purpose

The Community Choice Financial® Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial® Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in person only.

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.