Subdirector General

KidStrong Litchfield Park; Goodyear (AZ); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

KidStrong Litchfield Park is seeking an Assistant General Manager to oversee center operations, sales, and leadership, enhancing family interactions and program quality. The role requires coaching experience with young children and strong organizational skills.

You’ll coordinate events, manage staff development via LearnUpon, and ensure high standards in health, safety, and customer service. The position offers growth, competitive pay, and a dynamic team environment.

Qualifications

• Athletic or coaching background with kids 15 months to 11 years; passion for working with children is non-negotiable.
• Achieve Coach Certification through HQ Training and Certification team.
• Complete training through LearnUpon as required by HQ Training and Certification team.
• Prior experience as pediatric OT/PT is a plus, but not required.
• Previous management experience preferred but not required.
• Practical work experience with Google and Microsoft platforms.
• Experience with systems and platforms such as ZenPlanner, LearnUpon, CareerPlug, and ADP is preferred but not required.
• Intermediate knowledge of physiology, exercise techniques, and body mechanics.
• CPR certified.

Responsibilities

• Understand the center’s key KPIs and financials to inform decisions.
• Build relationships with KidStrong families to provide exceptional customer service.
• Oversee center initiatives such as maintenance, training, and brand consistency.
• Daily, weekly, and monthly cleaning and maintenance of the center.
• Typical schedule includes 4 weekdays and 1 weekend shift.
• Communicate coach schedule changes using scheduling platforms.
• Sell and schedule events such as camps and parties to maximize center profitability.

Skills

Athletic coaching

Coach Certification

LearnUpon training

Pediatric OT/PT

Mgmt experience

Google/MS Office

ZenPlanner

ADP

Physiology knowledge

CPR certified

Tools

ZenPlanner

LearnUpon

CareerPlug

ADP

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Job Title: KidStrong Assistant General Manager

Responsibilities:

Center Operations

• Understand the center’s key KPIs and financials to make informed and responsible business decisions.
• Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.
• Oversee center initiatives i.e. center maintenance, training, brand consistency, etc.
• Daily, Weekly, and Monthly cleaning and maintenance of the center
• The typical schedule includes 4 weekdays and 1-weekend shift with specific hours dependent on the needs of the center.
• Communicate any Coach schedule changes using appropriate scheduling and communication platforms.
• Sell and schedule events such as camps and parties, to maximize center profitability.

Sales

• Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool.
• Finalize sales and bookings that are generated through online self-sign-up flow.
• Source and attend local events to increase brand awareness, and drive incremental leads and memberships.

Leadership

• Foster a coaching culture - see something, say something.
• Continuously assess and document coaches based on the KidStrong Coach DNA profile and class quality.
• Partner with the General Manager on onboarding, managing, training, and evaluating coaching candidates.
• Manage and support the ongoing professional development of staff through LearnUpon.
• Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in centers.

Coaching

• Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years old approximately as required by business demands.
• Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it.
• Demonstrate and manage the implementation of various programming and curriculum elements.
• Use the KS Coaches App to record data and provide data (attendance, awards, etc.).
• Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight.
• Must be comfortable physically working with kids to ensure proper technique and ensure student safety.
• Approximately 5-10 coaching hours per week

Skills/Qualifications

• Athletic or coaching background with experience working with or coaching kids ages 15 months - 11 years old - a passion for working with children is non-negotiable! Comfortable speaking to parents/guardians regarding a variety of topics.
• Achieve Coach Certification through the HQ Training and Certification team.
• Complete training through LearnUpon as required by the HQ Training and Certification team.
• Prior experience as a pediatric OT/PT is a plus, but not required.
• Previous experience in management is preferred but not required.
• Practical work experience with Google and Microsoft platforms.
• Previous experience with systems and platforms such as ZenPlanner, LearnUpon, CareerPlug, and ADP is preferred but not required.
• Intermediate knowledge of physiology, exercise techniques, and body mechanics.
• CPR certified.

Sphere of Interaction

This position will not have any direct reports. When the General Manager is off, the Assistant General Manager will be the Manager on Duty. The Assistant General Manager will be a leader and mentor so communication and interpersonal skills are important. The Assistant General Manager will work closely with center team members and families. This position will also interact with leadership and KidStrong, Inc. HQ team members.

DNA/Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

High Standards

• Establishes and holds high standards.

Natural Leader

• Creates and embodies KidStrong culture.
• Takes initiative.

Leads by Example

• Sets tone through actions.

Passionate

• Stays focused on the KidStrong goals.
• Goal-oriented and high-performing.

Command Presence

• Upholds KidStrong Values; creates a vision for others.

Teacher

• Communicate and ensure the transfer of knowledge.

Professional

• Approaches others in a tactful manner.
• Reacts well under pressure.
• Treat others with respect and consideration.
• Accepts responsibility for own actions.
• Follows through on commitments.

Performer

• Engaging, Fun, Likable.
• High Energy, Clear & Easy to Understand.

Mentor

• Develops and nurtures relationships
• Focuses on developing self and others

Planning/Organizing

• Prioritizes and plans work activities; Develops realistic action plans.
• Sets goals and objectives
• Uses time efficiently
• Plans for additional resources
• Organizes or schedules other people and their tasks

Oral Communication

• Speaks clearly and persuasively in positive or negative situations
• Responds well to questions; Listens and gets clarification
• Demonstrates group presentation skills; Participates in meetings.

Written Communication

• Writes clearly and informatively; Edits work for spelling and grammar
• Varies writing style to meet needs
• Presents numerical data effectively; Able to read and interpret written information.

Teamwork

• Balances team and individual responsibilities.
• Exhibits objectivity and openness to others' views.
• Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
• Puts success of team above own interests; Able to build morale and group commitments to goals and objectives.

Coachable/Low Ego Mindset

• Gives and welcomes feedback.
• Encourages exploring of different perspectives to reach common goals and objectives.
• Has a growth mindset; Sees every opportunity as one to learn from.

Adaptability

• Comfortable calling an audible; continuing or adjusting the play after the audible is called.
• Embraces innovation and a quickly changing landscape. Best Idea Wins!