Stylist (Sales Associate)

Cole Haan; Somerville (MA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Holiday pay

Sick pay up to 80 hours per plan year

Employee discount

Job summary

Cole Haan in Somerville, MA is hiring a Stylist (Sales Associate) to deliver exceptional service and expert styling. You will advise customers, provide head-to-toe solutions, and drive sales while staying current with seasonal collections and trends.

As a trusted advisor, you will build lasting relationships, support store operations, and participate in an elevated shopping experience that reflects the Cole Haan brand.

Qualifications

• Achieve personal sales and key performance goals.
• Drive revenue growth through exceptional service and personalized recommendations.
• Utilize Cole Haan's Selling Program to uncover needs and deliver solutions.
• Support leadership in executing store initiatives.

Responsibilities

• Serve as a brand ambassador by embodying Cole Haan's standards for appearance and engagement.
• Guide customers through the "Step into Style" experience with personalized styling.
• Build customer confidence by addressing concerns and recommending solutions.
• Stay informed on seasonal collections, features, and trends to share with customers.
• Support store operations, including merchandising, shipments, and Omni Channel processing.

Skills

Customer service

Sales goals

Relationship building

Brand ambassador

Job description

At Cole Haan, We Inspire Confidence Through Style. We are seeking passionate, customer-focused individuals who enjoy styling, building meaningful connections, and delivering exceptional experiences.

MISSION

As a Stylist (Sales Associate) you are more than a sales professional. You are a trusted advisor, fit expert, and brand ambassador who brings out "#RUOBSESSED?" Selling Program to life in every customer interaction.

Through genuine curiosity, product education, and personalized recommendations, you will help customers discover products that fit their lifestyle and everyday needs. By embracing our "Step Into Style" approach, you will create inspiring shopping experiences that build confidence, foster loyalty, and suppost store sales and goals.

Core Accountabilities

Deliver Results

• Achieve personal sales and key performance goals.
• Drive revenue growth through exceptional service, relationship building, and personalized recommendations.
• Utilize Cole Haan's "#RUOBSESSED?" Selling Program to uncover customer needs, build meaningful connections, and deliver personalized solutions.
• Assist the leadership team in executing store initiatives that support profitablility and business objectives.

Serve As a Stylist

• Serve as a brand ambassador by consistently embodying Cole Haan's standards for appearance, professionalist, and customer engagement.
• Guide customers through the "Step into Style" experience by providing personalized styling recommendations across product categories and creating head-to-toe solutions that reflect their lifestyle and individual style.
• Build customer confidence by thoughtfully addressing concerns, overcoming objections, and recommending solutions that best fit the customer's preferences and needs.
• Stay informed on Cole Haan's seasonal collections, product innovations, key features, and current fashion trends and share relevant information with the customer.

Create Extraordinary Customer Experiences

• Consistently uphold Cole Haan's valuses by putting the customer first, active with integrity, collaborating with teammates, and delivering experiences that inspire confidence.
• Leverage fit expertise, product knowledge, and styiling acument to provide personalized solutions that meet customers' lifestyle and wardrobe needs.
• Build lasting customer relationships that drive loyalty, repeat business and long-term brand advocacy through authentic engagement and follow-up.

Support Store Operations

• Adhere to company policies and procedures & notify management of any infractions.
• Contrinute positively to a collaborative, inclusive, and customer-focused team environment.
• Follow all operational, loss prevention, health, and safety procedures.
• Support and maintain visual merchandising standards consistent with company expectations and the elevated Cole Haan brand experience.
• Support store operations through receiving & processing shipment and sales floor replenishment.
• Support Enterprise Order Management (EOM)-Omni Channel Processing.
• Execute all housekeeping tasks.

As an Equal Opportunity Employer, Cole Haan is committed to meeting the spirit as well as the letter of the law. We have been, and continue to be, committed to Equal Opportunity Employment and equal treatment of all qualified individuals -- regardless of race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, veteran status, disability, or any other factors that are not job related.

State Specific Wage Information

Rate of pay dependent upon candidates' relevant skills, experience, and location. Pay Range $15.00 - $19.00

Wage Info

Rate of pay dependent upon candidates' relevant skills, experience, and location. Pay Range $15.00 - $19.00

Benefits

PT Role-Sales Lead/Sales Assoc/Stock: Holiday pay, sick pay up to 80 hours in a plan year and employee discount.