Stylist (Sales Associate)

Cole-Haan; Mebane (NC); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Employee discount

Holiday pay

Sick pay (80 hours per year)

Job summary

Cole Haan seeks passionate, customer-focused individuals to join as Stylists (Sales Associates). You will be a trusted advisor and brand ambassador, delivering personalized styling and recommendations that align with customers' lifestyle and needs.

Through genuine curiosity and product education, you’ll support store sales, build lasting relationships, and contribute to a premium shopping experience that reflects the Cole Haan brand.

Qualifications

• Passionate, customer-focused individuals who enjoy styling and delivering exceptional experiences.
• Stylists are trusted advisors, fit experts, and brand ambassadors bringing the Selling Program to life.

Responsibilities

• Deliver results by achieving personal sales and KPI goals.
• Drive revenue through exceptional service and personalized recommendations.
• Assist leadership in executing store initiatives to support profitability and business objectives.
• Provide personalized styling across product categories and create head-to-toe solutions reflecting lifestyle and style.

Skills

Customer service

Styling

Relationship building

Communication

Job description

At Cole Haan, We Inspire Confidence Through Style.

We are seeking passionate, customer-focused individuals who enjoy styling, building meaningful connections, and delivering exceptional experiences.

MISSION

As a Stylist (Sales Associate) you are more than a sales professional. You are a trusted advisor, fit expert, and brand ambassador who brings out "#RUOBSESSED?" Selling Program to life in every customer interaction.

Through genuine curiosity, product education, and personalized recommendations, you will help customers discover products that fit their lifestyle and everyday needs. By embracing our "Step Into Style" approach, you will create inspiring shopping experiences that build confidence, foster loyalty, and suppost store sales and goals.

CORE ACCOUNTABILITIES:

Deliver Results:

• Achieve personal sales and key performance goals.
• Drive revenue growth through exceptional service, relationship building, and personalized recommendations.
• Utilize Cole Haan's "#RUOBSESSED?" Selling Program to uncover customer needs, build meaningful connections, and deliver personalized solutions.
• Assist the leadership team in executing store initiatives that support profitablility and business objectives.

Serve as a Stylist:

• Serve as a brand ambassador by consistently embodying Cole Haan's standards for appearance, professionalist, and customer engagement.
• Guide customers through the "Step into Style" experience by providing personalized styling recommendations across product categories and creating head-to-toe solutions that reflect their lifestyle and individual style.
• Build customer confidence by thoughtfully addressing concerns, overcoming objections, and recommending solutions that best fit the customer's preferences and needs.
• Stay informed on Cole Haan's seasonal collections, product innovations, key features, and current fashion trends and share relevant information with the customer.

Create Extraordinary Customer Experiences:

• Consistently uphold Cole Haan's valuses by putting the customer first, active with integrity, collaborating with teammates, and delivering experiences that inspire confidence.
• Leverage fit expertise, product knowledge, and styiling acument to provide personalized solutions that meet customers' lifestyle and wardrobe needs.
• Build lasting customer relationships that drive loyalty, repeat business, and long-term brand advocacy through authentic engagement and follow-up.

Support Store Operations:

• Adhere to company policies and procedures & notify management of any infractions.
• Contrinute positively to a collaborative, inclusive, and customer-focused team environment.
• Follow all operational, loss prevention, health, and safety procedures.
• Support and maintain visual merchandising standards consistent with company expectations and the elevated Cole Haan brand experience.
• Support store operations through receiving & processing shipment and sales floor replenishment.
• Support Enterprise Order Management (EOM)-Omni Channel Processing.
• Execute all housekeeping tasks.

As an Equal Opportunity Employer, Cole Haan is committed to meeting the spirit as well as the letter of the law. We have been, and continue to be, committed to Equal Opportunity Employment and equal treatment of all qualified individuals -- regardless of race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, veteran status, disability, or any other factors that are not job related.

State Specific Wage Information

Rate of pay dependent upon candidates' relevant skills, experience, and location. Pay Range $14.00 - $16.00

Wage Info

Rate of pay dependent upon candidates' relevant skills, experience, and location. Pay Range $14.00 - $16.00

Holiday pay, sick pay up to 80 hours in a plan year and employee discount.

As an Equal Opportunity Employer, Cole Haan is committed to meeting the spirit as well as the letter of the law. We have been, and continue to be, committed to Equal Opportunity Employment and equal treatment of all qualified individuals -- regardless of race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, veteran status, disability, or any other factors that are not job related.