Stylist (Sales Associate)

Cole Haan; Durham (NC); On-site; USD 19,000 - 22,000; Part time

Benefits offered by this job

Employee discount

Holiday pay

Sick pay up to 80 hours per year

Job summary

Cole Haan in Durham, NC is seeking a part-time Stylist (Sales Associate) who loves styling, delivering exceptional experiences, and building connections with customers. You will guide shoppers through our Step Into Style approach, offer personalized recommendations, and help styling head-to-toe looks.

As a brand ambassador, you will keep up with seasonal collections, work a flexible schedule including nights and weekends, and support store operations while driving sales and loyalty.

Qualifications

• Part-time position with flexible schedule (nights, weekends, holidays)
• Candidates at least 16 years old
• Ability to work in a fast-paced retail environment
• Strong communication in English (verbal and written)
• Able to operate POS systems and handle professional phone skills
• Lift up to 25–50 pounds and stand for extended periods

Responsibilities

• Achieve personal sales and KPIs
• Provide personalized styling recommendations across product categories
• Create head-to-toe solutions reflecting lifestyle
• Support store operations and visual merchandising
• Assist leadership with store initiatives

Skills

Customer service

Communication

Teamwork

POS systems

English proficiency

Retail multitasking

Flexible schedule

Job description

At Cole Haan, We Inspire Confidence Through Style.

We are seeking passionate, customer-focused individuals who enjoy styling, building meaningful connections, and delivering exceptional experiences.

MISSION

As a Stylist (Sales Associate) you are more than a sales professional. You are a trusted advisor, fit expert, and brand ambassador who brings out "#RUOBSESSED?" Selling Program to life in every customer interaction. Through genuine curiosity, product education, and personalized recommendations, you will help customers discover products that fit their lifestyle and everyday needs. By embracing our "Step Into Style" approach, you will create inspiring shopping experiences that build confidence, foster loyalty, and suppost store sales and goals.

Core Accountabilities

Deliver Results

• Achieve personal sales and key performance goals.
• Drive revenue growth through exceptional service, relationship building, and personalized recommendations.
• Utilize Cole Haan's "#RUOBSESSED?" Selling Program to uncover customer needs, build meaningful connections, and deliver personalized solutions.
• Assist the leadership team in executing store initiatives that support profitablility and business objectives.

Serve As a Stylist

• Serve as a brand ambassador by consistently embodying Cole Haan's standards for appearance, professionalist, and customer engagement.
• Guide customers through the "Step into Style" experience by providing personalized styling recommendations across product categories and creating head-to-toe solutions that reflect their lifestyle and individual style.
• Build customer confidence by thoughtfully addressing concerns, overcoming objections, and recommending solutions that best fit the customer's preferences and needs.
• Stay informed on Cole Haan's seasonal collections, product innovations, key features, and current fashion trends and share relevant information with the customer.

Create Extraordinary Customer Experiences

• Consistently uphold Cole Haan's valuses by putting the customer first, active with integrity, collaborating with teammates, and delivering experiences that inspire confidence.
• Leverage fit expertise, product knowledge, and styiling acument to provide personalized solutions that meet customers' lifestyle and wardrobe needs.
• Build lasting customer relationships that drive loyalty, repeat business, and long-term brand advocacy through authentic engagement and follow-up.

Support Store Operations

• Adhere to company policies and procedures & notify management of any infractions.
• Contrinute positively to a collaborative, inclusive, and customer-focused team environment.
• Follow all operational, loss prevention, health, and safety procedures.
• Support and maintain visual merchandising standards consistent with company expectations and the elevated Cole Haan brand experience.
• Support store operations through receiving & processing shipment and sales floor replenishment.
• Support Enterprise Order Management (EOM)-Omni Channel Processing.
• Execute all housekeeping tasks.

As an Equal Opportunity Employer, Cole Haan is committed to meeting the spirit as well as the letter of the law. We have been, and continue to be, committed to Equal Opportunity Employment and equal treatment of all qualified individuals -- regardless of race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, veteran status, disability, or any other factors that are not job related.

Requirements

• Part-Time Position
• Candidates must be at least 16 years of age
• Must have the availability and the ability to work a flexible schedule to meet the demands of a retail business, which may include nights, weekends, and holidays based on business needs
• Able to accomplish multiple tasks in a fast-paced environment
• Contribute positively by working effectively with others in a team-oriented environment
• Provide excellent customer service
• Able to effectively communicate in verbal and written English
• Able to operate POS systems and have professional phone skills
• Physical requirements include the ability to twist, bend, squat, reach, climb a ladder and stand for extended periods of time, including repetitive use of upper extremities.
• Ability to lift, push, and pull up to 25 pounds regularly
• Ability to lift, push, and pull up to 50 pounds occasionally

State Specific Wage Information

Rate of pay dependent upon candidates' relevant skills, experience, and location. Pay Range $14.00 - $16.00

Wage Info

Rate of pay dependent upon candidates' relevant skills, experience, and location. Pay Range $14.00 - $16.00

Benefits

oliday pay, sick pay up to 80 hours in a plan year and employee discount.