Stylist - Boston, MA (Prudential Center)

Tommy Bahama; Boston (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Johnny Was seeks a Luxury Stylist to deliver an elevated client experience and act as a brand ambassador. The role focuses on building long-term client relationships, proactive outreach, and expert product storytelling to drive sales and brand loyalty.

Responsibilities include achieving individual KPIs, supporting events, and leveraging omnichannel opportunities while maintaining a polished, luxury-presence on the sales floor.

Qualifications

• 2–3+ years of luxury, contemporary, or premium retail sales experience preferred.
• Proven track record of achieving sales goals and performance metrics.
• Strong interpersonal skills with a client-first mindset.
• Passion for fashion, craftsmanship, and styling.
• Flexible availability including evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 25 pounds.

Responsibilities

• Deliver an elevated, personalized client experience consistent with the Johnny Was aesthetic.
• Build authentic, long-term relationships through proactive clienteling and outreach.
• Achieve and exceed individual goals and KPI targets (Sales Volume, UPT, AUR, AOV).
• Drive omnichannel sales by leveraging in-store, online, and client outreach.
• Support store events, trunk shows, and community activations to increase traffic.

Skills

Luxury retail sales

Clienteling

Brand storytelling

Relationship building

KPI accountability

Job description

Johnny Was, LLCAt Johnny Was, our mission is to inspire free-spirited optimism through beauty, authenticity, comfort and artistic expression. California Dreaming – the ultimate destination for those who love California and the relaxed modern bohemian lifestyle it embodies.Position Overview:The Stylist at Johnny Was is a luxury sales professional and brand ambassador responsible for delivering a highly personalized, elevated client experience while driving measurable business results. This role combines styling expertise, relationship-building, and performance excellence to achieve individual and store sales goals aligned with Johnny Was’ retail standards.The Stylist plays a critical role in supporting store leadership and ensuring the smooth day-to-day operation of the boutique. This role combines sales leadership, customer service excellence, and operational support. As a brand ambassador, the Stylist helps create an inspiring in-store experience that reflects the Johnny Was aesthetic and values.Luxury Client ExperienceDeliver an elevated, personalized experience that reflects the Johnny Was aesthetic and lifestyleBuild authentic, long-term relationships through proactive clienteling and outreach, both during and after purchaseMaintain and grow an active client book with consistent follow-up and appointment sellingDemonstrate deep product knowledge including fabrication, fit, craftmanship, and seasonal storytellingAnticipate client needs and resolve concerns with professionalism and urgencySupport store events, trunk shows, and community activations to drive traffic and client engagementEnsure an elevated client experience through personalized engagement and continued communicationSales Performance & Metrics AccountabilityAchieve and exceed individual goals and KPI targets including:Sales VolumeTransactionUnits per Transaction (UPT)Average Unit Retail (AUR)Average Order Value (AOV)Client acquisition and retention metricsDrive omnichannel sales by leveraging in-store, online, and client outreach opportunitiesUtilize CRM and clienteling tools to track performance and maximize repeat businessBrand & Visual ExcellenceAct as a brand ambassador, embodying the Johnny Was lifestyle and valuesMaintain polished, luxury-appropriate personal presentationUphold company policies, operational procedures, and compliance standardsSupport visual merchandising execution and ensure the sales floor reflects brand storytelling and seasonal directionOperational ExcellenceConfidently oversee boutique operations independently as neededBuild strong partnerships with clients, peers, and management through effective communicationAccurately execute POS transactions, including cash handling, alarms, and security proceduresOpen and close the store, performing all tasks to company standard and complianceAssist with shipment processing, stock replenishment, and inventory managementMaintain a clean, organized, and visually compelling store environmentQualifications & Experience2-3+ years of luxury, contemporary, or premium retail sales experience preferredProven track record of achieving sales goals and performance metricsStrong interpersonal skills with a client-first mindsetPassion for fashion, craftmanship, and stylingAbility to work in a fast-paced, results-driven environmentFlexible availability including evenings, weekends, and holidaysAbility to stand for extended periods and lift up to 25 poundsCompetenciesClient Relationship ManagementSales & KPI AccountabilityBrand StorytellingBusiness AcumenCollaboration & Team ContributionPersonal Drive & Results OrientedWhat happens next?If you are interested in this opportunity, please apply! You will receive an email confirming we received your application. We will review your application as soon as possible. You can update your resume or information at any time by accessing your candidate profile.This Company is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making, lawful off-duty use of marijuana, any other characteristic protected by law, or any combination of two or more of the characteristics listed here. If you need an accommodation to complete an online application, please contact the location you are applying to or contact us at 1-888-725-1899.