Style Merch Captain, Garden State Plaza - Full Time

Macy's; Paramus (NJ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Paid holidays

Tuition reimbursement

Merchandise discounts

Job summary

Macy's is seeking a Selling and Support Captain to act as a customer advocate and role model for colleagues. Elevate customer satisfaction, merchandising, and brand loyalty through Omni selling initiatives under People Leader supervision.

Full-time schedules average 30+ hours weekly; hours vary by business needs with eligibility considerations. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.

Qualifications

• 1–2 years of direct retail experience preferred.
• High school diploma or equivalent required.
• Flexible availability, including days, evenings, weekends and holidays.

Responsibilities

• Fulfill customer orders and assist merchandising and selling on the floor.
• Lead colleagues in the execution and completion of assigned tasks.
• Model exemplary customer service and provide fast feedback to improve the customer experience.
• Resolve issues to maintain high levels of customer satisfaction and brand loyalty.
• Promote Macy's mobile app to enhance in-store experience.
• Collaborate with People Leaders to plan total store activities and monitor execution.
• Assist with opening/closing procedures and register settlement.
• Ensure adherence to merchandise standards and offer POS support to customers.
• Educate colleagues on POS technology and RF equipment to assist selling and fulfillment.
• Foster an inclusive environment with authentic connections to customers and colleagues.

Skills

Customer service

Communication

Retail experience

Education

High School Diploma or equivalent

Tools

POS technology

RF equipment

Cash register

Job description

paid time off, paid holidays, tuition reimbursement, 401(k)

United States, New Jersey, Paramus

Aug 19, 2026

Be Part of an Amazing Story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

As a Selling and Support Captain, you are an advocate for the customer and a role model for your colleagues. As an elevated hourly colleague, you are an expert in customer satisfaction , merchandising, and building brand loyalty. You will drive results through promotional and Omni selling initiatives. Under the supervision of a People Leader, you will play a key role in communicating expectations and priorities to our colleagues. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part‑time colleagues are typically scheduled 12‑24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found (https://hr.macys.net/csw/u/pub/pdfs/14973.pdf).

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings (https://hr.macys.net/csw/u/pub/pdfs/14973.pdf).

What You Will Do

• Based upon your Captain assignment you could be fulfilling customer orders, merchandising, processing new products, or supervising the selling floor in delivering exceptional customer service.
• Lead colleagues in the execution and completion of assigned tasks.
• As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstanding.
• Ensure high-level of customer service through problem-solving and customer-focused resolutions.
• Enhance the in-store customer experience by promoting our Macy's mobile app.
• Meet with People Leaders throughout the day to plan and monitor total store activities.
• Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes.
• Perform store opening and closing procedures, including accessing alarm system and settling the registers.
• Lead and participate in the adherence to our best in class merchandise standards.
• Educate colleagues on point of sale technology, radio frequency equipment, and applications to assist in selling and fulfillment of customer orders.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Who You Are

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Proficient in communicating effectively with customers and providing clear direction to colleagues
• Self-starter in adapting quickly to changing customer expectations and needs
• Resourceful and able to adapt quickly to changing priorities and deadlines
• 1-2 years of direct retail experience preferred
• High school diploma or equivalent

Essential Physical Requirements You Will Perform

• This position requires lifting, constant moving, standing, and reaching with arms and hands.
• Involves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level, crouching, kneeling, stooping and color vision.
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in‑style and on‑trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

This job description is not all inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.

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