Style Guide

Indochino Inc.; Boston (MA); On-site; USD 22,730 - 27,552; Full time

Benefits offered by this job

Collaborative environment

Professional growth opportunities

Focus on customer service

Innovative brand representation

Job summary

Indochino Inc. is seeking a Customer Experience Specialist in Boston, MA. In this role, you will assist customers in selecting and customizing garments, meet sales performance targets, and manage fittings and alterations. Ideal candidates have retail experience and a passion for menswear.

This position offers a collaborative work environment with opportunities for professional growth and a focus on exceptional customer service.

Compensation ranges from $16.50 to $20 per hour, depending on experience.

Qualifications

• 1+ years of experience in retail or customer service, preferably in fashion.
• Enthusiasm for menswear, fashion, and styling.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Drive individual sales performance by meeting or exceeding sales targets.
• Provide expert advice on product fit, styling, and customization.
• Deliver a seamless shopping experience and uphold service standards.

Skills

Strong interpersonal and communication skills

Proactive problem-solving skills

Attention to detail

Ability to work collaboratively in a team

Tools

iOS applications

MS Office applications

Job description

• Drive individual sales performance by meeting or exceeding daily and weekly sales targets.
• Provide expert advice on product fit, styling, and customization options to ensure customer satisfaction.
• Manage customer appointments and walk-in consultations, delivering personalized and professional service.
• Support showroom sales goals by contributing to team performance metrics, including conversion rates and average order value (AOV).
• Build long-term customer relationships by maintaining detailed client profiles and conducting regular follow-ups.

Customer Experience

• Deliver a seamless and memorable shopping experience by upholding the company’s customer service standards.
• Assist customers in selecting and customizing garments to meet their specific needs and preferences.
• Handle customer inquiries and resolve concerns with professionalism and a solution-oriented approach.
• Provide in-the-moment support to ensure each customer’s needs are met promptly and effectively.
• Educate customers about the brand, product offerings, and tailoring processes to enhance their understanding and engagement.

Fittings and Alterations

• Conduct accurate fittings and pinning sessions to ensure garments meet customer expectations for fit and comfort.
• Manage and complete customer appointments efficiently, ensuring all alterations and fittings are performed in a timely manner.
• Collaborate with tailors to communicate customer requirements effectively.
• Educate customers on the fitting process and set clear expectations for alterations and delivery timelines.
• Maintain a high level of attention to detail during fittings to uphold the brand’s quality standards.

Operational Support

• Ensure the showroom is clean, organized, and visually appealing, adhering to merchandising and display standards.
• Assist with inventory management, including receiving, organizing, and restocking merchandise as needed.
• Maintain accurate records of sales, alterations, and customer interactions.
• Collaborate with team members to ensure smooth showroom operations and an exceptional customer journey.
• Work closely with fellow Style Guides, Showroom Manager, and Team Leads to achieve showroom goals.
• Participate in training sessions and team meetings to stay informed about new products, promotions, and company updates.
• Share feedback and ideas with the team to improve showroom performance and customer satisfaction.
• Support new team members by sharing knowledge and best practices.

Product Knowledge

• Stay up-to-date on the latest product offerings, fit options, and tailoring techniques.
• Act as a trusted resource for customers seeking advice on menswear trends and styling.
• Ensure accurate communication of product details and customization options to customers.

REQUIREMENTS:

• 1+ years of experience in retail or customer service, preferably in fashion or a customer-focused environment.
• Strong interpersonal and communication skills with a passion for delivering exceptional customer service.
• Enthusiasm for menswear, fashion, and styling.
• Ability to work collaboratively in a team environment.
• Proactive problem-solving skills and a solution-oriented mindset.
• Strong attention to detail and organizational skills.
• Flexibility to work evenings, weekends, and holidays based on showroom needs.
• Proficiency in iOS and basic MS Office applications.

WHY WORK AT INDOCHINO:

• Collaborative Environment: Join a supportive team where your contributions are valued.
• Professional Growth: Develop your skills in a dynamic retail environment with opportunities for advancement.
• Customer Focused: Be part of a company that prioritizes exceptional service and empowers its team to deliver memorable experiences.
• Innovative Brand: Represent a leader in custom menswear, offering cutting-edge products and services.

Compensation Range: $16.50-$20

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.