Style Advisors, San Ramon

SmartRecruiters, Inc.; San Ramon (CA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Complimentary Club membership

Industry-leading commission

Job summary

Equinox in California seeks energetic Style Advisors to deliver premium customer experiences in‑shop, drive monthly sales, and maintain an upscale environment. You will assist customers with fit and style, process transactions, and help with merchandising while upholding exceptional service standards.

The role emphasizes active engagement, strong communication, and reliability. Compensation includes a base hourly rate with commission opportunities and complimentary club membership.

Qualifications

• Minimum of 1 year in customer service or related experience.
• High School diploma or GED required.
• Enthusiastic, energetic and personable.
• Experience in a customer service or retail setting preferred.
• Excellent verbal and written communication skills.
• Honesty and personal integrity.
• Strong time management and organizational skills.

Responsibilities

• Immediately greet all customers as they enter the Shop.
• Provide courteous, attentive service throughout the Shop including at fitting room, on sales floor and at checkout.
• Handle all returns/exchanges courteously and professionally.
• Achieve monthly sales goals (individual and contribution to store monthly goal).
• Ask questions of each customer to help determine their needs.
• Suggest items to meet the customer’s needs.
• Communicate information to the customer about the quality, style, fabric and fit of the merchandise.
• Suggest additional items the customer may be interested in.
• Thank every customer for visiting the shop regardless of why they came in.
• Successfully complete register and Style Advisors training.
• Keep the Shop neat, clean and organized at all times.
• Use proper phone etiquette and greeting at all times.
• Follow up on all customer requests and return customer phone calls in a timely manner.
• Properly fold and size all merchandise.
• Keep window displays current with newest merchandise.
• Keep stock space clean and organized.
• Participate in all shop contests.
• Refer non-member customers to a Membership Advisor.
• Communicate effectively with Shop Manager on all customer service issues.
• Work effectively with all staff members.
• Other duties as assigned

Skills

Customer service

Retail experience

Excellent communication

Energetic and personable

Education

High school diploma/GED

Job description

WHO WE ARE

Equinox is a category of one, setting the global standard for luxury health, wellness, and hospitality. Our spaces are intentionally elevated, our standards uncompromising, and our expectations high. We attract people who take pride in excellence, care deeply about quality, and want to be part of something that feels different the moment you walk through the door.

We are builders, operators, and innovators who believe great environments and meaningful human connection change lives. Diversity, belonging, and ownership aren’t slogans here, they’re how we work. At Equinox, colleagues don’t just support the business; they shape the future of wellness. Because for us, it’s not fitness. It’s life.

WHAT WE DO

We create premium, immersive experiences where performance, hospitality, design, and human connection converge—and every detail matters. This is not a traditional fitness environment. It is a place where high standards, accountability, and pride in craft define the work.

Fueled by an entrepreneurial mindset, we trust our people with real responsibility and real impact. Growth is earned through action, learning is hands‑on, and careers are built by those who want to operate at the highest level. At Equinox, we don’t just offer opportunities—we offer long‑term pathways for people who want to do meaningful work in an environment that expects more and delivers more.

Job Description

We are looking for energetic, creative, and enthusiastic Style Advisors to join the Equinox team. This is a great position for candidates looking to make a significant impact in a growing and dynamic organization.

ESSENTIAL FUNCTIONS

• Immediately greet all customers as they enter the Shop
• Provide courteous, attentive service throughout the Shop including at fitting room, on sales floor and at checkout
• Handle all returns/exchanges courteously and professionally
• Achieve monthly sales goals (individual and contribution to store monthly goal)
• Ask questions of each customer to help in determining their needs
• Suggest items to meet the customer’s needs
• Communicate information to the customer about the quality, style, fabric and fit of the merchandise
• Suggest additional items the customer may be interested in
• Thank every customer for visiting the shop regardless of why they came in (to purchase, make a return or just browsing)
• Successfully complete register and Style Advisors training.
• Keep the Shop neat, clean and organized at all times.
• Use proper phone etiquette and greeting at all times
• Follow up on all customer requests and return customer phone calls in a timely manner.
• Properly fold and size all merchandise.
• Keep window displays current with newest merchandise.
• Keep stock space clean and organized.
• Participate in all shop contests.
• Refer non-member customers to a Membership Advisor.
• Communicate effectively with Shop Manager on all customer service issues.
• Work effectively with all staff members.
• Other duties as assigned

Qualifications

• Minimum of 1 year in customer service or related experience
• High school diploma/GED required or equivalent work experience
• Enthusiastic, energetic and personable.
• Experience in a customer service business. Preferably retail.
• Excellent verbal and written communication skills.
• Ability to utilize new techniques and ideas.
• Hardworking and diligent.
• Possess honesty and personal integrity.
• Excellent time management, organizational, problem solving and follow-up skills.

ESSENTIAL PHYSICAL REQUIREMENTS

• Must be able to perform all essential physical aspects of the position which may include standing for long periods of time, sitting, running, walking, jumping, squatting, bending, and reaching. As well as pushing, pulling and lifting up to 50 lbs at a time

Additional Information

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

• We offer competitive salary, benefits, and industry leading commission opportunities for club employees
• Complimentary Club membership
• Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop

Pay Transparency - $16.90/hour;ability to earn additional incentives

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/.

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.