Studio Supervisor & Keyholder — Part-Time, NYC

STUDS; New York (NY); On-site; USD 27,000 - 33,000; Part time

Benefits offered by this job

Paid Safe & Sick Leave Accrual

FSA Health and Commuter Tax-Advantaged

401(k) Retirement Savings Plan

Exclusive Employee Discounts on Pierc'

Exclusive Employee Discounts on Pierc

Exclusive Employee Discounts on Pierc

Job summary

Studs is seeking a Studio Supervisor for our Hudson Yards studio in NYC. This part-time, non-managerial role supports daily operations, opens/closes, and acts as a floor lead to ensure a consistent customer and brand experience.

You should have prior keyholder or shift lead experience, strong judgment, and the ability to work a flexible schedule including weekends. The role offers hourly pay, safety standards, and employee discounts on jewelry.

Qualifications

• Prior experience in a keyholder or shift lead role that included independent operations and opening/closing responsibilities.
• Must be available to work a flexible schedule of varying days and hours, including evenings, weekends, and holidays.
• Must have at least 4 days of availability, inclusive of Saturday and Sunday.
• Reliably attend work as scheduled for up to 29 hours per week, in line with local laws and subject to any approved accommodations.
• Proven track record of professionalism, reliability, and sound judgment in a customer-facing environment.

Responsibilities

• Opens and closes the Studio independently and ensures all opening/closing procedures are completed accurately.
• Supports daily execution of visual merchandising, supply restocks, and Studio upkeep.
• Reviews daily business and helps implement strategies to drive results.
• Acts as a floor leader during assigned shifts, helping structure the team to deliver both sales and service goals.
• Upholds compliance with safety and brand standards, including regulations tied to piercing and Studio cleanliness.
• Delivers exceptional service and educates customers on the Studs experience.
• Supports service recovery and escalates customer concerns as needed.
• Ensures a warm, welcoming, and consistent customer journey aligned with our service expectations.
• Sets a strong example for professionalism, inclusion, and accountability.

Skills

Keyholder experience

Shift lead

Customer service

Flexibility

Independent operation

Job description

Studs is seeking a Studio Supervisor for our Hudson Yards studio in NYC. This part-time, non-managerial role supports daily operations, opens/closes, and acts as a floor lead to ensure a consistent customer and brand experience.

You should have prior keyholder or shift lead experience, strong judgment, and the ability to work a flexible schedule including weekends. The role offers hourly pay, safety standards, and employee discounts on jewelry.