Studio Manager - Fort Myers

Orangetheory Fitness; Fort Myers (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible schedules

Workout for free

Fitness casual dress-code

Collaborative work environment

Job summary

A leading fitness company in Florida seeks a Studio Manager to oversee all front of house operations. The Studio Manager will lead and develop the sales team while ensuring exceptional customer service. Key responsibilities include managing hiring and training processes, developing sales contests, and maintaining studio cleanliness. The ideal candidate should have at least 2 years of management experience, sales leadership skills, and a valid CPR/AED certification. Benefits include flexible schedules and a fun work environment.

Qualifications

• Minimum of 2 years experience in a Manager or Assistant Manager role.
• Experience working in a quota bearing structure preferred.
• CPR/AED certification required.

Responsibilities

• Oversee the hiring, onboarding, and scheduling process of new hires.
• Work closely with the Regional Sales & Ops Manager to train, develop, and coach sales staff.
• Provide and maintain the highest level of customer service.

Skills

Sales leadership

Customer service

Team management

Motivation

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Summary: The Studio Manager is responsible for operating and overseeing all front of house fitness studio operations, as well as leading and developing their sales team. The Studio Manager is responsible for meeting and exceeding all key performance sales indicators including membership sales and renewals, retail, and concession sales, as well as mentoring and coaching all sales staff in various sales techniques, regulating workout traffic, and maintaining premium customer service. The Studio Manager works closely with their assigned Regional Sales & Ops Manager on managing, training, and coaching all sales staff, coordinating studio events, and adhering to and in support of all OTF business and employee policies for impeccable studio operations. The Studio Manager will develop and lead a high energy culture within the studio and ensure OTF branding through consistency and continuity.

Essential Duties and Responsibilities:

• Oversee the hiring, onboarding, and scheduling process of new hires.
• Work closely with the Regional Sales & Ops Manager to train, develop, and coach sales staff members.
• Manage and oversee sales staff workflow throughout the day.
• Drive in studio contests based on goals – comes up with incentive programs and drives results with sales staff.
• Ensure that all front desk processes are followed including but not limited to: proper member check-in, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, change requests and document scanning.
• Provide and maintain the highest level of customer service across all team members and interactions.
• Uphold and adhere to all studio cleanliness and sanitation standards by setting the example, this includes but not limited to, restroom checks, equipment cleaning and sanitation, mopping floors, wipe downs, sanitizing surfaces, etc.
• Coordinate with Assistant Studio Manager and Regional Sales & Ops Manager on social media initiatives.
• Coordinate with Regional Sales & Ops Manager to develop initial and ongoing sales drivers (presale events, studio events, outreach).
• Develop a high energy culture through contests and incentive-based motivation.
• Model all studio activities through self-involvement (leading by example) and ensures OTF branding through consistency and continuity in all actions.
• Other duties/projects, as needed and assigned, to support successful studio operations and goal achievement.

Job Qualifications:

• High school diploma or equivalent
• Minimum of 2 years experience in a Manager or Assistant Manager role
• Previous sales leadership and customer service experience
• Experience working in a quota bearing structure preferred
• Proficient in Microsoft Office
• CPR/AED certification required: either upon hire or attained within the first 90 days of employment. Valid and up to date certification must be maintained throughout the duration of employment.

Benefits are very important to us. We are constantly looking for ways to increase our benefit package to attract and retain top candidates.

Flexible Schedules

Workout for Free

Fitness casual dress-code

Passionate, collaborative work environment

Orangetheory Fitness has some of the best members, a fun studio environment, and supportive management. I would highly recommend to anyone seeking a job in this profession.