Studio Lead - Alpharetta

JETSET Pilates; Alpharetta (GA); Sur place; USD 30 000 - 40 000; Plein temps

Résumé du poste

A fitness studio in Alpharetta is seeking dynamic Studio Leads who are dedicated to providing exceptional service to clients while assisting the instructors. Responsibilities include greeting clients, processing sales, and maintaining studio cleanliness. Ideal candidates should have strong customer service skills and be comfortable with various sales transactions. Flexibility to work mornings, evenings, and weekends is essential. Join a team committed to creating a welcoming fitness experience.

Qualifications

• Experience in customer service roles is preferred.
• Ability to handle multiple tasks and meet work demands.
• Willingness to work flexible hours including mornings, evenings, and weekends.

Responsabilités

• Assist clients with inquiries and check-ins.
• Sell memberships and class packages.
• Assist in maintaining studio cleanliness and organization.

Connaissances

Customer service

Sales

Communication

Problem solving

Outils

Client Relationship Manager (CRM) system (AXLE)

Description du poste

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Duties and Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.