Studio Golf Club Fitting Specialist

PGA TOUR Superstore; Raleigh (NC); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company-matching 401(k) retirementplan

Vacation time

Associate merchandise discount

Performance-based bonus opportunities

Membership dues reimbursement

Job summary

PGA TOUR Superstore in Raleigh, NC seeks a STUDIO Fitting Specialist to provide world-class service, execute club fittings, and drive sales while maintaining a visually appealing STUDIO area. You will leverage Trackman, SAM Putt Lab, and other tools to tailor equipment to each customer’s performance goals.

This role requires strong communication, organization, and product knowledge. The position supports front-end operations, promotions, and a high-performance schedule, with opportunities to

Qualifications

• Excellent communication and interpersonal skills with the ability to listen and write clearly.
• Strong organizational skills to manage multiple priorities and deadlines.
• Able to maintain a professional appearance and positive attitude in a fast-paced retail environment.
• HS diploma or equivalent required; two+ years in golf club fitting/sales preferred.

Responsibilities

• Engage customers with world-class service and build lasting relationships.
• Meet or exceed sales targets, sales per hour, and booking percentages.
• Grow customer base by attracting new clients and keeping a full schedule.
• Maintain front-end operations and ensure the STUDIO area looks premier and functional.

Skills

Communication

Organization

Interpersonal skills

Customer service

Accountability

Education

High School Diploma or equivalent

Tools

Trackman

SAM Putt Lab

USchedule

Microsoft Office

Club building

Job description

20.00 - 23.00 USD Hourly

Overview

At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.

Position Summary

Reporting to the General Manager, a STUDIO Fitting Specialist is responsible for engaging with every customer to provide world-class service, building lasting relationships that encourage repeat business. Key duties include achieving KPIs, such as sales targets, sales per hour, and booking percentages, while proactively growing the client base and maintaining a fully booked schedule. The position also involves assisting with front-end operations, ensuring the STUDIO area is visually appealing and operational, and providing expert knowledge on products and services. Additionally, the role requires executing club fittings, staying updated on promotions, and providing consistent feedback to improve the customer experience.

Key Responsibilities:

• Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors. Focus on building lasting relationships that keep the Customer coming back.

• Achieving key performance indicators (KPIs), including meeting or exceeding sales targets, meeting optimal sales per hour, and ensuring high booking percentage to drive overall business performance.

• Proactively grow your business by attracting new clients, fostering long-term relationships, and consistently keeping your schedule fully booked to maximize revenue.

• Maintain a working knowledge of all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.

• Assist in keeping the STUDIO area (Simulators, Components Drawer, & Putting Green) merchandise standards at a premiere visual level to drive sales and the Customer experience.

• Maintain a brand-agnostic approach during the fitting process, focusing solely on selecting the best equipment tailored to each customer’s unique needs and performance goals, regardless of brand.

• Ensure all STUDIO area equipment and supplies are always maintained and operational.

• Maintaining the STUDIO area in a clean, professional presentation at all times.

• Maintain in-depth product knowledge of various golf clubs and explain their features, benefits, and differences to Customers.

• Accurately enter custom club orders for customers, ensuring all specifications are precisely documented

• Execution of proper customer fittings in accordance with PGA TOUR Superstore trained fitting techniques.

• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.

• Assist Customers with club fitting, including selecting the right shaft, grip, and specifications for optimal performance using technology including, but not limited to: Trackman, Sam Putt Lab, USchedule, and Microsoft Office

• Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.

• Be a champion of the products and services offerings, and inform, educate, and promote offerings to Customers.

• Provide consistent feedback to the General Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers.

Qualifications and Skills Required:

• Communication: Candidates must have strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross-functionally.

• Computer: Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite.

• Organization: Candidates must be able to organize multiple priorities to meet deadlines and objectives.

• Education: High School Diploma or equivalent.

• Experience: 2+ years of club fitting and golf equipment sales experience preferred. Experience with Trackman, SAM Putt Lab, and club building is highly preferred.

• Working Conditions and Physical Demands: Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.

• Schedule: Must be able to maintain flexible availability, including nights, weekends, and holidays.

• Business Acumen: Ability to quickly learn business acumen with appropriate training.

• Accountability: Candidates should demonstrate strong self-accountability and a proactive drive for results.

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits & Perks

At PGA TOUR Superstore, we believe great work should come with great benefits. We offer a range of programs and perks designed to support our associates at work and beyond.

Benefits and perks for eligible regular associates may include:

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates
• Company-matching 401(k) retirement plan
• Vacation time
• Associate merchandise discount
• Performance-based bonus opportunities for eligible full-time and part-time associates
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation

We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination.

An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.