Studio Crew, Palo Alto

Equinox; Palo Alto (CA); On-site; USD 25,000 - 29,000; Part time

Job summary

SoulCycle is seeking part-time Studio Crew in Palo Alto to deliver exceptional hospitality and customer experiences. You will engage riders, help keep the studio welcoming, assist instructors, and contribute to sales goals while supporting daily studio operations.

Ideal candidates will have a love for the SoulCycle brand, strong customer service skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Customer service experience is preferred.
• Ability to multitask in a fast-paced environment.
• Willingness to take feedback and improve.

Responsibilities

• Curate personalized rider experiences with high-level hospitality.
• Build community with riders and anticipate needs.
• Make every rider feel welcome as if at a home party.
• Assist instructors with class check-in.
• Assist in all first aid situations as needed.
• Drive paid rides, retail sales, and hospitality through studio challenges.
• Upsell class packs, renewals, retail, footwear, and water.
• Support studio goals through intentional selling.
• Maintain knowledge of retail products.

Skills

Customer service

People skills

Multi-tasking

Attention to detail

Feedback oriented

Team player

Proactive

Job description

SoulCycle Studio Crew members are responsible for bringing the “Soul” of SoulCycle. Studio Crew part-time employees are committed to forging connections with our riders, provide top-tier innovative hospitality, and maintain the highest level of operational excellence all in the name of one goal: moving people to move the world. Studio Crew will demonstrate and uphold the values and vision of the company.

The Studio Crew part-time employee must have at least 3 days of availability week over week, totaling 20 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak holiday shifts.

The responsibilities and duties of the Studio Crew position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

ROLES AND RESPONSIBILITIES:

Hospitality Champion & Community Builder

• Curate impeccable and personalized rider experiences through high-level customer service and hospitality
• Build community with riders so that you can anticipate their wants and needs
• Treat the studio as if you’re throwing a party at your home where every rider feels welcome
• Provide support to instructors for class check-in
• Be willing and able to assist in all first aid situations

Business Driver

• Actively participate in studio specific challenges aimed at driving paid rides, retail sales, and hospitality
• Upsell class packs, renewal memberships, retail, shoes, and water
• Drive studio goals through intentional selling
• Maintain product knowledge for retail operations

Team Player

• Assist Studio Management with daily tasks and projects
• Support with training and coaching new hires
• Develop interpersonal relationships with all staff to ensure efficiency and camaraderie

Studio Maintenance & Environment

• Maintain the distinct SoulCycle studio aesthetics, atmosphere, and culture
• Studio cleaning and prepping (bikes, weights,, floors, mirrors)
• Common area and bathroom and locker area cleaning (front desk, lockers, retail shelves, office & hallways)

• A love of the SoulCycle brand
• An innate love for taking care of humans
• Customer service experience
• The ability to prioritize and multi-task within a fast-paced environment
• An openness to receiving and delivering feedback
• A natural inclination to complete tasks and perform duties without direction
• A keen eye for detail

Pay Transparency $18.70 Hourly

For additional Information visit our Career Site: https://www.soul-cycle.com/careers/