Studio Crew, Bethesda

SoulCycle; Bethesda (MD); Hybrid; USD 21,000 - 26,000; Part time

Job summary

SoulCycle is seeking a part-time Studio Crew member in Bethesda, MD to deliver the brand’s hospitality-first experience. You will connect with riders, maintain studio aesthetics, and contribute to a welcoming community.

Bring availability of at least 3 days per week totaling 20 hours, with at least one weekend day, and be ready for peak holiday shifts. You will assist with class check-in, retail, and creating a friendly, energetic environment.

Qualifications

• Must love the SoulCycle brand and community.
• Strong customer service and hospitality mindset.
• Ability to multitask in a fast-paced studio environment.
• Willingness to receive and act on feedback.
• Availability to work at least 3 days per week totaling 20 hours, including a weekend day.

Responsibilities

• Provide high-level customer service and hospitality to riders.
• Build community with riders and anticipate their needs.
• Treat the studio as a welcoming home, making every rider feel valued.
• Support instructors during class check-in.
• Be prepared to assist in all first aid situations.
• Drive studio goals through selling class packs, memberships, and retail.

Skills

Empathy

Hospitality

Customer service

Multitasking

Feedback

Job description

We’re purpose-driven. With every ride, we aim to redefine health and happiness. It’s all about being more than a workout: SoulCycle is a mind-body-soul experience, built on community, love, respect, acceptance, and a lot of fun. It comes to life through the ride, the relationships, and the unparalleled hospitality. And all of that comes from our people. Join us—we’d love to have you

Our Mission

To foster an open, diverse, & inclusive community—while embracing each unique individual exactly as they are. We empower each other by listening with an open mind, finding ways to learn and grow together, and always nurturing a sanctuary of trust. To make a real, lasting impact, we’ll work nonstop to embrace and create change. Because nobody is equal until everyone is equal.

Job Description

SoulCycle Studio Crew members are responsible for bringing the “Soul” of SoulCycle. Studio Crew part-time employees are committed to forging connections with our riders, provide top-tier innovative hospitality, and maintain the highest level of operational excellence all in the name of one goal: moving people to move the world. Studio Crew will demonstrate and uphold the values and vision of the company.

The Studio Crew part-time employee must have at least 3 days of availability week over week, totaling 20 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak holiday shifts.

The responsibilities and duties of the Studio Crew position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

ROLES AND RESPONSIBILITIES:

Hospitality Champion & Community Builder

• Curate impeccable and personalized rider experiences through high-level customer service and hospitality
• Build community with riders so that you can anticipate their wants and needs
• Treat the studio as if you’re throwing a party at your home where every rider feels welcome
• Provide support to instructors for class check-in
• Be willing and able to assist in all first aid situations

Business Driver

• Actively participate in studio specific challenges aimed at driving paid rides, retail sales, and hospitality
• Upsell class packs, renewal memberships, retail, shoes, and water
• Drive studio goals through intentional selling
• Maintain product knowledge for retail operations

Team Player

• Assist Studio Management with daily tasks and projects
• Support with training and coaching new hires
• Develop interpersonal relationships with all staff to ensure efficiency and camaraderie

Studio Maintenance & Environment

• Maintain the distinct SoulCycle studio aesthetics, atmosphere, and culture
• Studio cleaning and prepping (bikes, weights,, floors, mirrors)
• Common area and bathroom and locker area cleaning (front desk, lockers, retail shelves, office & hallways)

Qualifications

• A love of the SoulCycle brand
• An innate love for taking care of humans
• The ability to prioritize and multi-task within a fast-paced environment
• An openness to receiving and delivering feedback
• A natural inclination to complete tasks and perform duties without direction