Studio Crew Ardmore SoulCycle

SoulCycle; Ardmore (PA); On-site; USD 17,000 - 22,000; Part time

Job summary

SoulCycle is seeking a part-time Studio Crew member in Ardmore, PA to deliver exceptional hospitality, build community among riders, and support studio operations. You will assist instructors, help drive paid rides and retail sales, and keep the studio clean and welcoming.

Availability includes at least 20 hours per week with one weekend day required. Ideal candidates bring a passion for people, strong customer service, and a team-oriented mindset, with flexibility to work peak holiday shifts

Qualifications

• Customer service experience required.
• Hospitality mindset and guest-focused approach.
• Ability to upsell class packs, memberships, and retail.
• Strong teamwork and willingness to train others.
• Willingness to assist in first aid situations.
• Detail-oriented with a proactive work style.

Responsibilities

• Curate personalized rider experiences with high-level hospitality.
• Build community with riders and anticipate their wants and needs.
• Support instructors with class check-in and assist in first aid when needed.
• Drive studio goals through selling and knowledge of products.
• Assist with daily tasks, training new hires, and fostering team camaraderie.
• Maintain studio aesthetics and cleanliness across all areas.

Skills

Customer service

Hospitality

Sales

Team player

First aid

Attention to detail

Job description

Job Description

SoulCycle Studio Crew members are responsible for bringing the “Soul” of SoulCycle. Studio Crew part-
time employees are committed to forging connections with our riders, provide top-\tier innovative hospitality, and maintain the highest level of operational excellence all in the name of one goal: moving people to move the world. Studio Crew will demonstrate and uphold the values and vision of the company.

The Studio Crew part-
time employee must have at least 3 days of availability week over week, totaling 20 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak holiday shifts.

The responsibilities and duties of the Studio Crew position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

ROLES AND RESPONSIBILITIES:

Hospitality Champion & Community Builder

• Curate impeccable and personalized rider experiences through high-level customer service and hospitality
• Build community with riders so that you can anticipate their wants and needs
• Treat the studio as if you’re throwing a party at your home where every rider feels welcome
• Provide support to instructors for class check-in
• Be willing and able to assist in all first aid situations

Business Driver

• Actively participate in studio specific challenges aimed at driving paid rides, retail sales, and hospitality
• Upsell class packs, renewal memberships, retail, shoes, and water
• Drive studio goals through intentional selling
• Maintain product knowledge for retail operations

Team Player

• Assist Studio Management with daily tasks and projects
• Support with training and coaching new hires
• Develop interpersonal relationships with all staff to ensure efficiency and camaraderie

Studio Maintenance & Environment

• Maintain the distinct SoulCycle studio aesthetics, atmosphere, and culture
• Studio cleaning and prepping (bikes, weights,, floors, mirrors)
• Common area and bathroom and locker area cleaning (front desk, lockers, retail shelves, office & hallways)

Qualifications

• A love of the SoulCycle brand
• An innate love for taking care of humans
• Customer service experience
• The ability to prioritize and multi-\tack within a fast-\paced environment
• An openness to receiving and delivering feedback
• A natural inclination to complete tasks and perform duties without direction
• A keen eye for detail

Additional Information

For additional Information visit our Career Site: https://www.soul-cycle.com/careers/