Studio+ Adobe Customer Journey Analytics (CJA) Developer - Senior - Location OPEN

Ernst & Young Oman; Grandview Heights (OH); Hybrid; USD 103,000 - 188,000; Full time

Benefits offered by this job

Hybrid work model

Medical coverage

Dental coverage

401(k)

Job summary

EY is seeking an Adobe CJA Developer Senior to join the Marketing Transformation team. You will design, develop, and implement analytics solutions using Adobe Customer Journey Analytics to deliver actionable customer insights for marketing strategies.

In this role, you will define requirements, build UI components across platforms, and create dashboards and reports. You will mentor teammates and collaborate with clients to ensure outcomes meet their needs in a hybrid work setting.

Qualifications

• Bachelor's degree required (4-year degree).
• Typically, no less than 2-4 years relevant experience.
• Proven experience with Adobe Customer Journey Analytics or similar analytics platforms.
• Strong understanding of data visualization tools and techniques.
• Experience in marketing analytics, customer experience, or related fields.
• Proficiency in Adobe CJA configuration and implementation.
• Familiarity with data analysis tools (SQL, Python, R) and visualization software (Tableau, Power BI).
• Regular travel may be required to meet with clients.

Responsibilities

• Design and develop analytics solutions using Adobe Customer Journey Analytics to provide insights into customer behavior and marketing performance.
• Collaborate with cross-functional teams to gather requirements and define project scope and objectives.
• Implement data collection strategies and ensure data integrity across marketing channels.
• Create and maintain dashboards and reports to communicate insights to stakeholders.
• Mentor junior team members and collaborate with clients to meet their needs.
• Write clean, maintainable code and create specifications to support business objectives.

Skills

Analytical skills

Communication

Client engagement

Agile delivery

Data visualization

Adobe CJA configuration

SQL

Python

R

Education

Bachelor's degree

Tools

Adobe Customer Journey Analytics

Tableau

Power BI

SQL

Python

R

Job description

Location: Anywhere in Country

At EY, we're all in to shape your future with confidence.

We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

We are seeking a talented Adobe CJA Developer Senior Consultant to join our dynamic Marketing Transformation team. In this role, you will leverage your expertise in Adobe Customer Journey Analytics (CJA) to design, develop, and implement analytics solutions that drive customer insights and enhance marketing strategies. The ideal candidate will have a strong background in data analytics, experience with Adobe CJA, and a passion for delivering actionable insights to clients.

The Opportunity

In this role, you will identify and define user/customer requirements, focusing on developing user interfaces (UI) across various platforms such as mobile, web, and tablets. You will be responsible for creating software components and services that interact seamlessly with upstream and downstream components, ensuring that business requirements are met through effective coding and programming.

Your Key Responsibilities

As a Senior Application Designer and Developer, you will be responsible for the design, development, and implementation of Adobe CJA solutions, ensuring that client objectives are met and exceeded. You will:

• Design and develop analytics solutions using Adobe Customer Journey Analytics to provide insights into customer behavior and marketing performance.
• Collaborate with cross-functional teams to gather requirements and define project scope and objectives.
• Implement data collection strategies and ensure data integrity across various marketing channels.
• Analyze data to identify trends, patterns, and opportunities for optimization in marketing strategies.
• Create and maintain dashboards and reports that effectively communicate insights to stakeholders.
• Provide thought leadership on best practices in data analytics and customer journey mapping.
• Mentor junior team members, fostering a culture of collaboration and continuous learning.
• Collaborate with clients to gather and analyze requirements, ensuring that the final product meets their needs.
• Design and develop user interfaces that are not only functional but also enhance user experience.
• Write clean, maintainable code and creating specifications that support business objectives.

Skills and Attributes for Success

To thrive in this role, you will need strong analytical skills, a deep understanding of customer journey analytics, and the ability to communicate insights effectively. Additional key responsibilities include:

• Leading project delivery from initiation to completion.
• Managing client relationships and engaging in daily interactions.
• Ensuring quality assurance and adherence to best practices in analytics implementation.
• Strong understanding of agile delivery and development methodologies.
• Proficiency in application development tools and quality assurance practices.
• Ability to build and manage relationships with clients, fostering trust and value.
• Excellent communication skills, capable of conveying complex ideas with clarity.

To Qualify for the Role, You Must Have

• Bachelor's degree required (4-year degree)
• Typically, no less than 2 - 4 years relevant experience.
• Proven experience with Adobe Customer Journey Analytics or similar analytics platforms.
• Strong understanding of data visualization tools and techniques.
• Experience working in marketing analytics, customer experience, or related fields.
• Ability to support business development opportunities throughout the sales lifecycle.
• Proficiency in Adobe CJA configuration and implementation.
• Familiarity with data analysis tools (e.g., SQL, Python, R) and data visualization software (e.g., Tableau, Power BI).
• Regular travel may be required to meet with clients, providing you with the opportunity to engage directly with stakeholders.

Ideally, You'll Also Have

• Proven ability to navigate complex organizational structures and environments.
• Strong problem-solving skills with a focus on delivering actionable insights.
• Excellent communication and interpersonal skills to build and manage relationships at all levels.
• Previous experience in technology consulting, specifically with Adobe products.
• Experience in complex problem-solving and critical thinking.
• Strong emotional agility and the ability to collaborate in hybrid environments.
• A proactive approach to learning and adapting to new technologies.

What We Look For

We seek individuals who are not only technically proficient but also possess a strong sense of curiosity and a desire to learn. Top performers are those who can navigate complex challenges with ease, communicate effectively, and build meaningful relationships with clients and colleagues alike.

What we offer you

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $102,500 to $187,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $122,900 to $213,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

EY accepts applications for this position on an on-going basis.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at [e-mail] .