Studio+ Adobe Customer Journey Analytics (CJA) Developer - Senior - Location OPEN

EY; Cleveland (OH); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model

Medical and dental coverage

Pension and 401(k) plans

Paid time off

Job summary

EY is seeking an Adobe Workfront Fusion Specialist to join our Marketing Transformation team. You will design, develop, and implement analytics using Adobe Workfront Fusion and CJA to drive customer insights and marketing effectiveness.

The role requires strong data analytics and visualization skills, experience with SQL/Python/R, and the ability to lead projects and mentor teammates. A hybrid work model applies with travel as needed.

Qualifications

• Bachelor's degree required; Master's preferred.
• 2–3 years in data analytics or related field.
• Proven experience with Adobe Workfront Fusion or similar platforms.
• Strong data visualization skills with tools like Tableau or Power BI.
• Experience in marketing analytics or customer experience is a plus.
• Willingness to travel as needed; valid passport and US driver’s license.

Responsibilities

• Design, develop, and implement analytics solutions using Adobe CJA.
• Lead project delivery from initiation to completion with client engagement.
• Collect requirements and define project scope with cross-functional teams.
• Create dashboards and reports to communicate insights to stakeholders.
• Ensure data integrity and apply best practices in analytics implementation.
• Mentor junior team members and drive knowledge sharing.

Skills

Adobe Workfront Fusion

Adobe Customer Journey Analytics

Data analytics

Data visualization

Project leadership

Client relationship management

Education

Bachelor's degree

Master's degree preferred

Tools

Adobe CJA

Tableau

Power BI

SQL

Python

R

Job description

Location: Anywhere in Country

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

Opportunity

We are seeking a talented Adobe Workfront Fusion Specialist to join our dynamic Marketing Transformation team. In this role, you will leverage your expertise in Adobe Workfront Fusion to design, develop, and implement analytics solutions that drive customer insights and enhance marketing strategies. The ideal candidate will have a strong background in data analytics, experience with Adobe CJA, and a passion for delivering actionable insights to clients.

Your Key Responsibilities

As an Experience Senior, you will be responsible for the design, development, and implementation of Adobe CJA solutions, ensuring that client objectives are met and exceeded. You will:

• Design and develop analytics solutions using Adobe Customer Journey Analytics to provide insights into customer behavior and marketing performance.
• Collaborate with cross-functional teams to gather requirements and define project scope and objectives.
• Implement data collection strategies and ensure data integrity across various marketing channels.
• Analyze data to identify trends, patterns, and opportunities for optimization in marketing strategies.
• Create and maintain dashboards and reports that effectively communicate insights to stakeholders.
• Provide thought leadership on best practices in data analytics and customer journey mapping.
• Mentor junior team members, fostering a culture of collaboration and continuous learning.

Skills And Attributes for Success

To thrive in this role, you will need strong analytical skills, a deep understanding of customer journey analytics, and the ability to communicate insights effectively. Additional key responsibilities include:

• Leading project delivery from initiation to completion.
• Managing client relationships and engaging in daily interactions.
• Ensuring quality assurance and adherence to best practices in analytics implementation.

To Qualify for the Role, You Must Have

• Bachelor’s degree required (4-year); Master’s degree preferred.
• Typically, 2-3 years of relevant experience in data analytics or a related field.
• Proven experience with Adobe Workfront Fusion or similar analytics platforms.
• Strong understanding of data visualization tools and techniques.
• Experience working in marketing analytics, customer experience, or related fields.
• Ability to support business development opportunities throughout the sales lifecycle.
• A valid passport and US driver’s license; willingness and ability to travel as needed.

Business Skills

• Building and Managing Relationships
• Client Trust and Value
• Communicating With Impact
• Digital Fluency
• Systems Thinking

Technical Skills

• Proficiency in Adobe CJA configuration and implementation.
• Familiarity with data analysis tools (e.g., SQL, Python, R) and data visualization software (e.g., Tableau, Power BI).

Ideally, You’ll Also Have

• Proven ability to navigate complex organizational structures and environments.
• Strong problem‑solving skills with a focus on delivering actionable insights.
• Excellent communication and interpersonal skills to build and manage relationships at all levels.
• Previous experience in technology consulting, specifically with Adobe products.

What We Look For

We are looking for candidates who demonstrate a keen ability to analyze data, drive insights, and enhance customer experiences. Top performers in this role are those who possess deep sector expertise, are adept at managing change, and can effectively communicate and build relationships with clients and team members.

What We Offer You

• We offer a comprehensive compensation and benefits package tailored to performance. The base salary range for this role varies by location, with detailed ranges provided.
• Individual salaries are determined based on a range of factors including education, experience, skills, and geography.
• Our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• We operate a hybrid work model, with 40‑60% in‑office expectation for external, client‑serving roles.
• Under our flexible vacation policy, you decide how much vacation time you need, plus eligibility for paid holidays and other leaves of absence.

Are you ready to shape your future with confidence? Apply today.

EY accepts applications for this position on an on‑going basis.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and need assistance applying online or require an accommodation, please contact EY’s Talent Shared Services Team.

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