Student VA Benefits Clerk (Work-Study)

Motlow; Memphis (TN); On-site; USD 17,000 - 22,000; Part time

Job summary

Southwest Tennessee Community College invites applications for a Federal Work Study position in the Office of Veterans Affairs. The Federal Student Worker provides front-line clerical and student-service support to veterans, active-duty service members, and dependents as they access education benefits and navigate enrollment.

The role includes handling confidential records, supporting certification processing, and creating a welcoming environment for the military-connected campus community.

Qualifications

• Must be currently enrolled in at least 6 credit hours and eligible for Federal Work Study.
• Strong written and verbal communication and a professional, courteous demeanor.
• Basic proficiency with Microsoft Office; willingness to learn student information systems.

Responsibilities

• Greet and assist veterans, service members, and dependents in person, by phone, and by email.
• Assist students with completing applications and forms for VA education benefits and enrollment processes.
• Collect, organize, scan, and file certification documents and related records with confidentiality.
• Enter and update data in student information systems under staff supervision.
• Prepare enrollment certification materials for submission to the U.S. Department of Veterans Affairs.
• Support outreach events and distribute information on VA benefits and campus resources.
• Perform general office duties and maintain a tidy front desk area.
• Uphold FERPA and confidentiality standards in handling records.

Skills

Communication skills

Professional demeanor

Discretion with confidential info

Willingness to learn SIS

Education

Enrollment in at least 6 credits

Tools

Microsoft Office

Student Information Systems

Job description

Southwest Tennessee Community College invites applications for a Federal Work Study position in the Office of Veterans Affairs. The Federal Student Worker provides front-line clerical and student-service support to veterans, active-duty service members, and dependents as they access education benefits and navigate enrollment.

The role includes handling confidential records, supporting certification processing, and creating a welcoming environment for the military-connected campus community.