Student Support Advisor - Practical Nursing

Paycom - ATS; East Hartford (CT); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO program

Great tuition benefits for employee,sp

Job summary

Goodwin University is seeking a Practical Nursing Student Support Advisor to promote access, persistence and completion for PN students. You will guide applicants from initial inquiry through enrollment, coordinate onboarding, and connect students with academic and University resources.

The role emphasizes confidential advising within established policies, outreach at key transition points, and collaboration with tutoring, counseling, financial aid and accessibility services to support student

Qualifications

• Experience in student services or admissions preferred.
• Knowledge of FERPA and confidentiality practices.
• Ability to provide onboarding and advising within policies.
• Strong written and oral communication.

Responsibilities

• Respond to prospective-student questions and explain PN application steps, deadlines, prerequisite documentation and next actions.
• Assist applicants with completing application requirements and monitor outstanding items without making admission decisions.
• Support newly admitted students through onboarding, orientation, technology access, required forms, compliance activities and readiness checklists.
• Provide limited advising on program processes, schedules, registration steps, available resources and published policies; refer academic decisions to the appropriate academic leader.
• Maintain regular outreach with students at key transition points and follow up with students who miss required activities or show signs of disengagement.
• Help students develop practical success plans addressing time management, study routines, attendance, communication and use of academic-support services.
• Connect students with tutoring, counseling, accessibility services, financial aid, emergency resources and other University supports.
• Document contacts, referrals, onboarding progress and follow-up actions in approved systems while maintaining confidentiality.

Skills

Communication skills

Organization

Interpersonal skills

FERPA knowledge

Problem solving

Education

Associate degree

Bachelor's degree preferred

Tools

Student information system

Learning Management System

Microsoft Office

Job description

DescriptionThe mission of Goodwin University is to educate a diverse student population in a dynamic environment that aligns education, commerce, and community. Our innovative programs of study prepare students for professional careers while promoting lifelong learning and civic responsibility. As a nurturing university community, we challenge students, faculty, staff, and administration to fully realize their highest academic, professional, and personal potential.Position Description Summary/Purpose :The Practical Nursing Student Support Advisor member promotes access, successful entry, persistence and completion for PN students. The position provides student-centered navigation from initial application through enrollment and program progression, offers limited advising within established policies, and connects students with the appropriate academic and University resources.Essential Job Functions/Primary Responsibilities :(The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)Respond to prospective-student questions and explain PN application steps, deadlines, prerequisite documentation and next actions.Assist applicants with completing application requirements and monitor outstanding items without making admission decisions.Support newly admitted students through onboarding, orientation, technology access, required forms, compliance activities and readiness checklists.Provide limited advising on program processes, schedules, registration steps, available resources and published policies; refer academic decisions to the appropriate academic leader.Maintain regular outreach with students at key transition points and follow up with students who miss required activities or show signs of disengagement.Help students develop practical success plans addressing time management, study routines, attendance, communication and use of academic-support services.Connect students with tutoring, counseling, accessibility services, financial aid, emergency resources and other University supports.Document contacts, referrals, onboarding progress and follow-up actions in approved systems while maintaining confidentiality.Support PN retention activities, student-success workshops, information sessions, orientations and program eventsProvide aggregate information on recurring student barriers and emerging needs to PN leadership for continuous improvement.Scope:Does not independently approve admission, progression, readmission, course substitutions, grade changes or policy exceptions.Escalates academic-risk, safety, conduct, discrimination, accommodation, financial or personal concerns to the appropriate office or leader.Uses only approved program information and protects student records in accordance with FERPA and University policy.Conducts all work in a safe manner and all work safety practices are followed.Other Functions :Performs similar or related work as required, directed or as situation permits.Continues professional development and training; keeps current with trends.Assists other department staff as needed to promote a team effort.Knowledge, Ability and Skill :Demonstrated commitment to promote diversity, equity, and inclusion, and work in an environment in which all members of the University community are treated with respect and dignity.Ability to learn student-information, learning-management and communication systems.Strong organization, follow-through, written communication and interpersonal skills.Student-centered service and cultural responsiveness.Clear communication and active listening.Accurate documentation and confidentiality.Problem solving, referral judgment and timely escalation.Collaboration, reliability and attention to detail.Timely applicant follow-up and completion of onboarding requirements.Student participation in orientation and required readiness activities.Documented outreach, referrals and closure of follow-up actions.Student utilization of academic and support resources.Trends in first-term persistence, retention and student feedback.QualificationsMinimum Required Qualifications :Associate degree required; bachelor's degree preferred, or an equivalent combination of education and relevant experience.Experience in student services, advising, admissions, education, healthcare education or a related service environment preferred.Special Requirements :Valid Drivers License & Insured VehiclePhysical and Mental Requirements :Work Environment None Under 1/3 1/3 to 2/3 Over 2/3Outdoor Weather Conditions XWork with fumes or airborne particles XWork near moving mechanical parts XRisk of electrical shock XVibration XPhysical Activity None Under 1/3 1/3 to 2/3 Over 2/3Standing XWalking XSitting XTalking & Hearing XUsing hands/fingers to handle/feel XClimbing or balancing XBending, pulling, pushing XDriving XLifting Requirements None Under 1/3 1/3 to 2/3 Over 2/3Up to 10 pounds XUp to 25 pounds XUp to 50 pounds XUp to 75 pounds XUp to 100 pounds XOver 100 pounds XVision requirements:_X_ Close vision (i.e. clear vision at 20 inches or less)___ Distance vision (i.e. clear vision at 20 feet or more)___ Color vision (i.e. ability to identify and distinguish colors)___ Peripheral vision (i.e. ability to observe an area that can be seen up and down or left and right while the eyes are fixed on a given point)___ Depth perception (i.e. three-dimensional vision, ability to judge distances and spatial relationships)___ No special vision requirementsFull-Time Employee Benefits:Medical InsuranceDental InsuranceVision InsurancePet Insurance401k employer matchEmployee & dependent life insuranceGreat tuition benefits for employee, spouse & dependentsPTO programFlexible work schedules(This job description does not constitute an employment agreement between Goodwin University and employee. It is used as a guide for personnel actions and is subject to change by the University as the needs of the University and requirements of the job change.)