Student Success & Retention Specialist

Unitek Learning; Murray (UT); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental and Vision starting 1月

Vacation and Holidays

401K with company match

Tuition assistance

Job summary

Unitek Learning invites applications for a Student Persistence Specialist to support student retention and success across campuses. The role combines data insights with personalized outreach to identify at-risk students and remove barriers to progress.

You will collaborate with Deans, Program Directors, HR, Registrars, Financial Aid, Career Services, Enrollment teams and campus leadership to optimize persistence metrics and ensure FERPA compliance and audit readiness.

Qualifications

• 1-3 years of experience in student services, advising, admissions, or related support roles.
• Strong interpersonal and communication skills with a student-centered, empathetic approach.
• Ability to manage multiple student cases and maintain detailed documentation.

Responsibilities

• Monitor attendance, academic performance, and engagement data to identify at-risk students.
• Provide timely, personalized outreach via phone, text, email, or in-person, offering coaching and resources to support success.
• Document interactions and ensure consistent follow-up through resolution or re-engagement.
• Support students returning from Leave of Absence and conduct SAP advising.
• Participate in orientations, appeals/grievance committees, and campus retention meetings.
• Identify and address root causes of disengagement and work with teams to resolve barriers to success.
• Connect students to services (financial aid, tutoring, wellness) and ensure support is delivered.
• Follow through on all actions to maintain momentum and retention.
• Maintain visibility on campus as a first point of contact for students in need.
• Track, analyze and report outreach efforts and outcomes; refine strategies over time.

Skills

Interpersonal skills

Communication

Job description

As a leading healthcare education organization, Unitek Learning’s family of schools helps thousands of students launch and accelerate their careers every year. As a rapidly growing and highly successful company, Unitek is also a great place to pursue a rewarding and challenging career. We offer a competitive salary, generous benefits, unlimited growth potential, and a collegiate work environment.

Job Description

The Student Persistence Specialist supports student retention by proactively identifying at-risk students, providing timely outreach, and collaborating with campus teams to remove barriers to success. Combining data insights with personal engagement, this role keeps students connected to their academic and career goals. Note: Schedule may include evenings and Saturdays as needed to support campus operations.

Job responsibilities:

Monitor attendance, academic performance, and engagement data to identify at-risk students.

Provide timely, personalized outreach via phone, text, email, or in-person, offering coaching and resources to support success.

Document interactions and ensure consistent follow-up through resolution or re-engagement.

Support students returning from Leave of Absence and conduct SAP advising.

Participate in orientations, appeals/grievance committees, and campus retention meetings.

Identify and address root causes of disengagement and work collaboratively with relevant teams to resolve student barriers to success.

Connect students to appropriate services (e.g., financial aid, tutoring, wellness) and follow through to ensure support is delivered.

Follow through on all support actions to ensure students receive needed interventions and maintain forward momentum.

Maintain visibility on campus and act as a first point of contact for students in need.

Track, analyze and report outreach efforts, persistence trends, and outcomes; use data to refine support strategies over time.

Support campus leadership in achieving retention and persistence goals.

Ensure compliance with documentation, audit readiness, and accreditation standards.

Act as a liaison between campus and Unitek leadership to align retention efforts.

Collaborate cross-functionally with Deans, Program Directors, HR, Registrars, Financial Aid, Career Services, and Enrollment teams to enhance student experience and satisfaction.

Other duties as assigned.

Key Indicators of Success: Achieves KPIs and SLAs set by Academic Operations, meets or exceeds student satisfaction benchmarks, complies with FERPA and Unitek Learning policies.

Qualifications

1-3 years of experience in student services, advising, admissions, or related support roles.

Strong interpersonal and communication skills with a student-centered, empathetic approach.

Ability to manage multiple student cases and maintain detailed documentation.

Additional Information

We Offer:

• Medical, Dental and Vision starting the 1st of the month following 30 days of employment
• 2 Weeks’ starting Vacation per year. Increasing based on years of service with company
• 12paid Holidays and 2Floating Holiday
• 401K with a Company Match
• Company Paid Life Insurance at 1x’s your annual salary
• Leadership development and training for career advancement
• Tuition assistance and Forgiveness for you and your family up to 100% depending on program

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