Student Success Initiatives Coordinator
Palomar College
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Benefits offered by this job
Job summary
Palomar College is seeking a Student Success Initiatives Coordinator to develop, implement, and coordinate student success, equity, and completion initiatives using CRM and related software. The role involves leading lower-level staff, coordinating with multiple departments, and supporting data-driven programs across Palomar College.
Responsibilities include managing projects, organizing trainings, and partnering with stakeholders to improve student outcomes and program efficiency.
Qualifications
- Four years of administrative support experience.
- Education: Equivalent to completion of the twelfth grade.
Responsibilities
- Participates in implementing and maintaining student support software and technology; assists in training end users.
- Collaborates with analysts to access student success data in PeopleSoft; reviews reports to inform initiatives.
- Assists the Manager with student success activities; communicates with stakeholders; coordinates meetings and events.
- Develops and maintains materials for training and program guides; tracks attendance and outcomes.
Skills
Education
Tools
Job description
The hiring committee will determine if interviews will be conducted in person at the College or via Zoom. Travel expenses are not reimbursed by the College. If a second-level interview is required, second-level travel reimbursement is only available for eligible candidates. HR will notify those who are eligible when second-level interviews are scheduled.
Position Information
Position Title
Position Title Student Success Initiatives Coordinator
Department
Department Counseling Services (Dept)
Primary Location
- Palomar College believes a healthy work-life balance can improve the physical, emotional, and mental health of our employees. In support of this belief, the District offers the opportunity to work remotely for certain positions, depending on the operational needs of the District and the provisions of the Remote Work Policy. Probationary employees are not eligible to work remotely unless approved by the Assistant Superintendent/Vice President, Human Resource Services. No employee is guaranteed the right to work remotely. No employee shall be authorized to work remotely 100% of the time unless approved by the Assistant Superintendent/Vice President, Human Resource Services.
- Palomar has multiple campus locations (San Marcos, Escondido, Rancho Bernardo and Fallbrook); training may occur at any of these locations and the work location is subject to change depending on future department needs.
- Potential future vacancies may include other District departments, locations, and/or work schedules (i.e. days, evenings or nights).
- Requires occasional travel to other District locations.
Full or Part Time Full-Time
Category
Category Classified
Hours per week 40
Number of Months
Number of Months 12 month
Work Schedule
- Monday – Friday, 8:00 a.m. – 5:00 p.m.
- Occasional night and weekend hours may be required due to department needs.
Grade 24
- $5,455.65 [step 1] – $6,635.94 [step 5]. Step placement may be negotiable within this range dependent upon education and experience.
- If you are a current employee who applies via the external recruitment process and is selected for a promotion, step placement on the new grade will be in accordance with the applicable District agreement/handbook.
In addition to a competitive compensation structure, Palomar College also offers an extremely generous benefits package.
- Insurance fully paid for employees and their eligible dependents: four medical plans, dental HMO , and the vision plan (additional plans are available that require employee buy up/monthly contribution)
- Vacation, sick leave and 25 paid holidays
- $80,000 employee term life/accident insurance policy (additional buy up options available)
- Employee long-term care insurance
- Employee Assistance Plan ( EAP ) – Confidential free counseling, financial, legal, personal and professional development resources for all members of your household
- Additional buy up options available for other voluntary insurance benefits
- Enrollment in CalPERS (California Public Employees Retirement System)
Primary Function
Assists in the development, implementation and coordination of student success, equity and completion initiatives and work processes including use of student support software and technology; provides lead-level guidance to lower-level employees.
Minimum Qualifications
To be eligible for this position, you must meet and provide evidence of the following minimum qualifications:
- Experience: Four years of administrative support experience.
- Note: For work experience, a “year” is defined as equivalent to 40 hours per week for 12 months.
- Education: Equivalent to completion of the twelfth grade.
Diversity, Equity, Inclusion, Accessibility and Antiracism (DEIAA) Statement
Palomar College is committed to diversity, equity, inclusion, accessibility and antiracism ( DEIAA ). We are dedicated to empowering students to succeed and are guided by our core values; some of which are the following:
- Access – We make education possible for everyone.
- Diversity, Equity, and Inclusion – We recognize and respect diversity, seek to foster a culture of inclusion and belonging, and strive to address inequities.
Preferred Qualifications
- Technical administrative support experience, such as email, texting, or other communication/retention software, in a student services setting
- Direct student support experience in a student services setting
- Experience working in higher education
- Project planning and project management experience in higher education
N/A
Supervision Received and Exercised
Supervision Received From: Manager, Student Success
Duties and Responsibilities
Essential Functions: Essential responsibilities and duties may include, but are not limited to, the following:
1. Participates in the implementation and maintenance of applicable student support software and technology, including, but not limited to, Customer Relations Management ( CRM ) and Early Alert in conjunction with Information Services; assists in creating software implementation plans; leads and assigns the completion of tasks to lower-level staff to meet time, service and cost expectations; provides program-specific software support and technical training to end users; analyzes, troubleshoots, resolves or coordinates the resolution of software problems and errors with Information Services staff or software providers; answers technical questions and provides guidance to users on system functionalities and methods for correcting problems; develops work process and procedural changes to improve work efficiency.
2. Collaborates with Business Systems Analysts to access student success data in PeopleSoft; reviews data and reports to inform the development of student support initiatives.
3. Assists the Manager, Student Success with student success, equity and completion activities and initiatives; communicates proactively with all stakeholders including department leads, faculty and staff.
4. Organizes and facilitates completion of student support initiatives, including scheduling and arranging meetings, conferences, and communication; contacts students in need of support to provide assistance from onboarding to completion.
5. Develops marketing and training materials relevant to student success initiatives for students and staff; updates websites; writes correspondence to communicate with students by phone, email, text, and other social media.
6. Conducts and/or participates in success, equity, and completion activities, on/off campus workshops, and events relative to the assigned areas of responsibility to share and learn information; provides information on program eligibility and requirements to new and continuing students; schedules and tracks student attendance at workshops, appointments, programs and events.
7. Assists in using data to measure outcomes related to student persistence, retention, completion, course success; designs improvement strategies and reports out data to Palomar College audiences; inputs data into appropriate systems to track student progress; creates and maintains records of student contacts.
8. Assists and leads the work of lower-level classified, short-term, student, and volunteer personnel; ensures completeness, accuracy, and conformance with District/divisional standards; provides information, guidance and training on work processes, program services, tracking and reporting, and technical procedures; resolves or escalates issues related to coordination of activities within the areas of responsibility.
9. Develops and maintains handbooks and forms and assists with the development of policies and procedures relative to assigned area of responsibility.
10. Collaborates with other Student Services areas including Enrollment Services, Health Center, Athletics, and Student Life and Leadership, to advance student success, equity, and completion.
11. Submits requisitions for purchase orders and contracts as assigned.
12. Participates in tracking assigned budgets.
Marginal Functions:
1. Provides backup for other department or program administrative support staff.
2. Performs related duties and responsibilities as required.
Knowledge, Skills, Abilities
Knowledge of:
1. Project management tools and techniques.
2. Principles and practices of sound business communication; correct English usage, including spelling, grammar, and punctuation.
3. Principles, practices, concepts, and techniques used in customer service, public relations, and community outreach.
4. Needs and concerns of low-income and educationally disadvantaged students.
5. Methods and techniques for troubleshooting hardware and software-related issues relevant to assigned area of responsibility.
6. Basic conflict resolution methods and techniques.
7. Intermediate knowledge of accounting systems and associated systems, practices and procedures for processing accounting information and interpreting input and output data.
8. Functions, rules, policies, and procedures applicable to assigned areas of responsibility.
9. Research methods and data analysis techniques.
10. Federal, state, and local laws governing the area of assignment.
11. Modern office practices, procedures, and equipment including computers and applicable software programs.
12. Basic practices, procedures, and software for budgeting, purchasing and financial record-keeping.
13. The Family Educational Rights and Privacy Act ( FERPA ).
Skill in:
1. Organizing and overseeing day-to day operations and coordination of projects.
2. Providing information and guidance to staff.
3. Assigning and inspecting the work of lower-level staff.
4. Planning and delivering oral and written presentations to students and staff relative to assigned areas of responsibility.
5. Communicating information clearly, accurately, and effectively, both orally and in writing.
6. Processing requests for information or assistance while maintaining a courteous and tactful manner when under pressure.
7. Reaching sound decisions in accordance with policies and procedures relative to assigned areas of responsibility.
8. Making calculations and tabulations and accurately processing and reviewing fiscal and related documents.
9. Preparing clear, concise, and accurate reports, documents, correspondence, and other written materials.
10. Operating software technology used in higher education specific to the assigned area of responsibility, social media platforms, websites, computer, spreadsheet software and other standard office equipment.
11. Organizing, setting priorities, and exercising sound independent judgement within area of assigned responsibility.
12. Interpreting, applying, explaining, and reaching sound decisions in accordance with policies and procedures relative to assigned areas of responsibility.
13. Organizing and maintaining specialized files.
14. Maintaining confidentiality of student files and records.
15. Maintaining sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff.
16. Exercising tact and diplomacy in dealing with sensitive, complex, and confidential student issues and situations.
17. Establishing and maintaining effective working relationships with those encountered in the course of work.
Working Conditions
Environmental Conditions:
Office environment; exposure to computer screens, noise, and electrical energy; extensive contact with faculty, staff, students, and the public.
Physical Conditions:
Essential and marginal functions may require physical fitness requirements necessary to perform the job functions with or without accommodation, such as the ability to sit, stand and walk for prolonged periods; use hands to repetitively finger, handle and feel computers and standard business equipment; and reach with hands and arms. Requires occasional travel to other locations.
Terms of Employment
- The person selected for hire will be required to complete the following pre-employment requirements: live scan/fingerprinting, official transcript(s), and TB risk assessment. Other pre-employment requirements may be required depending on the position (i.e. certifications or licenses; see applicable job posting section for details). Successful completion of all pre-employment requirements is mandatory to be eligible for employment. These requirements are in accordance with the following Administrative Procedures and Board Policies: AP 7120 , AP 7125 , AP 7126 , AP 7127 , AP 7330 , BP 7330 , AP 7336 , AP 7337 , and BP 7335 .
- Full-time, 40 hours per week, 12 months per year
- This position is specially-funded and its continuation is dependent upon the availability and/or continuation of funds.
- This position also carries a probationary period of six months from the date of hire.
Open Date 09/28/2026
Close Date
Close Date 10/12/2026
Open Until Filled No
Posting Number
Posting Number P1082P
Additional Application Information
The hiring committee will determine if interviews will be conducted in person at the College or via Zoom. Travel expenses are not reimbursed by the College. If a second-level interview is required, second-level travel reimbursement is only available for eligible candidates. HR will notify those who are eligible when second-level interviews are scheduled.
Required fields are indicated with an asterisk (*).
- * What does it mean for you to have a commitment to antiracism? How have you demonstrated that commitment? How would you see yourself demonstrating that commitment to antiracism at Palomar College?
(Open Ended Question)
- * How did you hear about this employment opportunity?
- ACCCA.org
- American Association of Community College
- CalJOBS
- CCC Registry
- ChronicleVitae.com (Chronicle of Higher Education)
- Colleague/Friend/Relative
- Community College Jobs
- CraigsList
- DSPSjobs.com
- EdJoin
- Handshake
- HigherEdJobs.com
- Human Resources at Palomar College
- Indeed.com
- indian-affairs.org
- Inside Higher Ed
- Job Fair
- MilitaryJob.com
- Other Source
- Palomar College website
- San Diego LGBT Job Board (http://www.gsdba.org/pages/Jobs)
- SDBCjobs.com
- Vista Chamber
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