Student Success & Hybrid Programs Specialist

Socket.dev; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Socket.dev is seeking a Student Success & Hybrid Programs Specialist to support hybrid program students and drive retention. The role centers on proactive outreach, intervention, and collaboration with faculty and staff to remove barriers to student success.

The position emphasizes coordination of restart and re-engagement initiatives, documentation in CampusVue, and cross-functional teamwork to achieve campus goals. Requires a student-centered approach and strong communication skills.

Qualifications

• Strong commitment to student success and retention.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational, problem-solving, and customer-service skills.
• Ability to build positive relationships with diverse student populations.
• Ability to maintain confidentiality and exercise sound professional judgment.
• Strong attention to detail and accuracy.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Ability to learn and use learning management systems such as Canvas.
• Experience with student information systems such as CampusVue.
• Ability to manage multiple priorities and meet deadlines.
• Experience in student advisement, engagement, retention, or related student support services preferred.

Responsibilities

• Support the success, retention, engagement, and persistence of students in hybrid programs.
• Coordinate campus restart and re-entry initiatives with cross-functional teams.
• Provide first-level LMS support and escalate to technical teams as needed.
• Maintain student records accurately in CampusVue and related systems.
• Plan and participate in orientations, information sessions, and student engagement activities.
• Execute outreach and intervention activities to support retention and restart goals.

Skills

Student success focus

Communication skills

Organizational skills

Relationship building

Confidentiality & judgment

Attention to detail

MS Office

Canvas LMS

CampusVue

Time management

Student advisement

Education

Associate degree

Education/student services training

Tools

Canvas

CampusVue

Job description

Position Summary:

TheStudent Success & Hybrid Programs Specialistserves as a key member of the campus student services and academic support team. This position is primarily responsible for supporting the success, retention, engagement, and persistence of students enrolled in hybrid programs while also coordinating campus student success and restart initiatives.TheStudent Success & Hybrid Programs Specialistcontributes to the achievement of campus retention, persistence, and restart goals through proactive student outreach, intervention, support, and follow-upactivities.

TheSpecialistbuilds strong relationships with students, faculty, staff, and institutional partners toidentifybarriers to student success, provide proactive support, andfacilitatestudent re-entry and retention efforts. The role requires a student-centered approach,strong communicationskills, organizational effectiveness, and the ability to collaborate across multiple departments to achieve student success and institutional goals.Responsible for executing proactive student outreach, intervention, retention, and re-engagement activities that support achievement of campus retention, persistence, and restart goals.

Responsibilities are allocated as follows:

• 60% HybridProgramsSpecialistFunctions
• 30% Student Success Functions
• 10% Other Duties as Assigned

Essential Duties and Responsibilities:

HybridProgramsSpecialistFunctions (60%)

• Conduct and document remediation activitiesfor applicants who do not successfully complete the Online Competency Assessment
• Conduct and manage delivery ofthe Online Student Success Course and Orientation to Online Learning
• Maintain ongoing communication and documented engagementwith hybrid program students throughout their enrollment.
• Monitor student attendance, participation, and academic progress in online courses.
• Initiate, conduct, and document intervention meetingswith students experiencing academic or attendance concerns. Including students who:
  • Are below passing for two consecutive weeks.
  • Havenot attended an online class for seven days or more.
• Manage student support requests related to online coursework and learning resources and ensuretimelyresolution or referral.
• Conduct intervention meetings with referred at-risk students and document action plans and outcomes.
• Provide first-level support for common LMS access, login, navigation, and course participation issues and elevate unresolved issues to theappropriate technicalsupport resource.
• Coordinate referrals to campus resources andmonitorcompletion of identified student support actions.
• Execute mid-module, mid-term, and retention intervention strategies for studentsdemonstratingacademic risk.
• Review and document student interactions, concerns, and interventions inCampusVueor other student information systems.
• Coordinate cross-functional student success initiatives with faculty, staff, and host institution representatives.
• Maintain regular and reliable attendance.

Student SuccessSpecialistFunctions (30%)

• Serve as the campus coordinator for student restart and re-engagement initiatives.
• Manage campus restart and student re-engagement initiatives and associated student outreach activities.
• Explain restart options, answer student questions, and guide students through the re-entry process.
• Guide students through completion of required restart documentation and administrative requirements.
• Manage interdepartmental communication and scheduling necessary to support student re-entry and persistence.
• Maintainaccurateand confidential student records and contact information inCampusVueand related systems.
• Monitor, document, and manage follow-up activities forrestartstudents through successful re-entry.
• Execute retention and re-engagement programs designed to support high-risk and
• returning students.
• Prepare and distribute restart reports, communications, and supporting materials as requested.
• Plan, coordinate, andparticipatein orientations, information sessions, student engagement activities, and campus recruiting events.
• Identifyand communicate barriersimpactingstudent retention, persistence, and restart outcomes.
• Execute outreach, intervention, and re-engagement activities that supportachievementof campus retention, persistence, restart, and student success goals.
• Coordinate communication between students and campus personnel to remove barriers and support successful student outcomes.

Other Duties as Assigned (10%)

• Participate in institutional committees, meetings, and special projects.
• Plan, coordinate, and execute campus events, orientations, graduations, student engagement initiatives, and related social media activities.
• Prepare,maintain, andsubmitrequired reports, data, and compliance documentation.
• Coordinate assigned cross-functional projects and operational support activities with campus departments.
• Complete professional development and training activities.
• Performadditionalduties assigned by the Dean/Director of Education or campus leadership to support institutional operations and student success.

Skills/Competencies/Qualifications:

• Strong commitment to student success and retention.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational, problem-solving, andcustomer-serviceskills.
• Ability to build positive relationships with diverse student populations.
• Ability tomaintainconfidentiality and exercise sound professional judgment.
• Strong attention to detail and accuracy.
• Proficiencywith Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
• Ability to learn and effectivelyutilizelearning management systems such as Canvas.
• Experience with student information systems such asCampusVuepreferred.
• Ability to manage multiple priorities and meet established deadlines.
• Experience in student advisement, engagement, retention, or related student support services preferred.

Education

• Associate degreerequired
• Additionaltraining or experience in education, student services, advising, retention, or related fields preferred.

Core Values

TheStudent Success & Hybrid Programs Specialistmust exemplify the core values of Education Affiliates:

• Integrity
• Student-Focused Outcomes
• Commitment
• Service Excellence
• Respect

Classification: Non-Exempt

Work Hours:

Weekdays, Full-time position, requires on-site attendance (remote work not approved)

Travel:

NA

Working Environment

Interior, office environment