Student Success Coach (PA)

flcc; Town of Canandaigua (NY); On-site; USD 54,000 - 56,000; Full time

Benefits offered by this job

NYS Retirement System

SUNY Retirement Program

SUNY Voluntary Savings Plan with a 2%

FLCC Health and Dental Insurance

Job summary

Finger Lakes Community College seeks a Student Success Coach to support students through their first year, guiding them via extended orientation and success strategies. The role aligns with the Academic Advising and Transfer Services Office to monitor progress and intervene as needed.

The position requires a Bachelor's in a related field, two years of college-level student support, and strong communication, confidentiality, and organizational skills. Evening/weekend hours may be required.

Qualifications

• Bachelor's degree in Education, Social Work, Human Services, or related field; Master’s degree preferred.
• Minimum of two years professional experience in student counseling, residential life, student support, or academic advising at the college level.
• Ability to work with a diverse student population and provide a range of student support and triage services.
• Knowledge of student development theory and practice; strong communications and human-relations skills.
• Excellent organizational skills and ability to manage confidential information.

Responsibilities

• Provides holistic support to students.
• Facilitates extended orientation workshop series for first-semester students.
• Maintains accurate records on each advisee in appropriate systems; evaluates progress and plans for improvement.
• Works with Academic Advising and Transfer Services to ensure New Student Intake Surveys and timely interventions.
• Maintains frequent contact with advisees and builds trusting relationships.
• Collaborates with advisors and departments to enhance the student experience.
• Adheres to FERPA and confidentiality guidelines.
• Disseminates information on institutional policies and procedures.

Skills

MS Office

Database management

Confidentiality

Communication

Data synthesis

Organizational skills

Education

Bachelor's degree in Education, Social Work, Human Services, or related field

Master’s degree preferred

Tools

Ellucian

Student information systems

Job description

Using a holistic and ecological approach, the Student Success Coach is primarily responsible for supporting students as they persist through their first year at the College. Through extended orientation, students develop fluency with academic, financial, wellness, and engagement-related success strategies, policies, and timeline. Maintain an accurate understanding of student academic progress, financial aid standard of progress, and applicable risk factors impacting student success. The Student Success Coach work will be closely aligned with the Professional Academic Advisor in the Academic Advising and Transfer Services Office.

FLCC is committed to diversity, equity and inclusion, and strives to provide an environment that embodies these principles. We strive to attract talented personnel from diverse backgrounds and traditions, particularly of race and ethnicity, gender, gender identity, sexual orientation, nationality, culture, religion, worldview and physical and mental abilities. As such, applicants from historically under-represented groups are highly encouraged to apply.

This is a full-time, grant-funded position.

Qualifications:

A. Educational Background: Bachelor of Art or Science degree required in Education, Social Work, Human Services, or related field. Master’s degree in related fields mentioned preferred.

B. Experience: Minimum of two years professional experience in student counseling, residential life, student support, or academic advising at the College level required, preferably in a community college setting. Demonstrable experience supporting students in both individualized and group settings. Ability to work with a diverse student population to provide a variety of student support and triage services to students. Knowledge and understanding of student development theory and practice are required. Ability to identify student needs and offer solutions with superior communications skills, and human relations skills. Excellent organizational skills to maintain accurate records required. Ability to work respectfully with confidential information and make referrals as appropriate. MS Office and database management skills are required. Ability to synthesize, propose, and execute solutions from a variety of data sources related to student success and support. Familiarity with computerized student information systems is required, Ellucian preferred. Will work primarily at the Canandaigua campus and will travel to the campus centers at scheduled times. The set work schedule is 37.5 hours per week and include evening and weekend hours as needed.

Essential Functions:

1. Provides holistic support to students

   • Facilitates extended orientation workshop series with first semester students.

   • Prepares and executes extended orientation learning objectives.

   • Maintains accurate records on each advisee in appropriate systems; evaluates students at the conclusion of each semester and determine status and academic recovery plan (if appropriate.)

2. Monitors student challenges with the College’s early alert systems (Starfish, Chatbot, etc.)

3. Working with Academic Advising and Transfer Services (CAATS), ensures student completes New Student Intake Survey and follows up when key indicators show need for intervention.

4. Maintains frequent contact with advisees, building a trusting and supportive relationship.

5. Works collaboratively with professional and faculty advisors to support students. Maintains strong collaboration with academic department FYE/FYS courses. Collaborates with academic departments to stay current and discuss student experience enhancements.

6. Works collaboratively with Professional Academic Advisors to understand registration activities, timelines, and general knowledge.

7. Possesses advanced knowledge and awareness of:

   • First-term, first-generation, and ecological impacts on student success

   • Financial Aid processes, guidelines, and programs

   • Academic Standards and advise students affected by them

8. The College organizational structure and community resources.

9. Assists students with the generation and attainment of career, transfer, and other important planning for personal success.

10. Makes appropriate referrals to career and transfer services, academic tutoring, disability services, wellness center, emergency loans, and other support services on and off campus as needed.

11. Understands and adheres to confidentiality of student information and related data as well as FERPA guidelines.

12. Disseminates information on institutional policies and procedures.

13. Works collaboratively within Student Affairs and Enrollment Management to engage students and encourage participation in both curricular and co-curricular activities.

14. Performs all related duties as assigned by the Director, Associate Provost of Student Affairs or Provost.

PHYSICAL REQUIREMENTS

In accordance with the Americans with Disabilities Act, this job description contains only qualifications that are required, with or without a reasonable accommodation.

1. Occasionally move about inside the office to access file cabinets, office machinery, etc.

2. Occasional lifting of boxes or files that may weigh up to 20 pounds required.

3. Communicate information and ideas so others will understand.

4. May require travel locally and regionally.

5. May require flexible hours.

Benefits and salary range:

Applicants receiving benefits through the New York State Retirement System should review state regulations regarding post-retirement employment. This position is not eligible for employment under a Section 211 waiver

1. Starting salary in the range of $53,501 - $56,176 and is commensurate with qualifications

2. NYS Retirement or Optional SUNY Retirement Program

3. SUNY Voluntary Savings Plan with a 2% FLCC match

4. Comprehensive Health and Dental Insurance through Excellus BCBS

5. FSA

6. 21 days of annual leave, 12 sick days and 13.5 holidays annually

7. FLCC Tuition Waiver for employee and dependents

8. Tuition assistance at 4-year institutions

Special Notes:

Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements.

Finger Lakes Community College does not discriminate against any employee, applicant for employment, student or applicant for admission based on an individual’s race, color, national origin, religion, creed, age, disability, sex, gender identification, gender expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, veteran status, domestic violence victim status, criminal conviction or any other category protected by law. The College adheres to all federal and state civil rights laws prohibiting discrimination in public institutions of higher education.