Student Success Coach

Purdue University; Hammond (IN); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Retirement plan

Vacation days and holidays

Tuition remission

Job summary

Purdue University Northwest’s University College seeks a Student Success Coach to advocate for students, support academic progress, and connect learners with campus resources. You will partner with academic advising to create a transparent, supportive path to completion on the Hammond campus.

The role emphasizes individualized action plans, at-risk student outreach, and collaboration with Care Teams to promote reinstatement and success.

Qualifications

• Bachelor’s degree in higher education, student affairs, or related field
• Master’s degree in higher education or related field preferred
• Minimum of 3 years of professional work experience in an academic advising and/or retention-related position
• Experience in public higher education preferred

Responsibilities

• Meet with students to assess support needs, create individualized action plans, and conduct recurring appointments to monitor academic progress and ensure follow-through on success strategies.
• Plan and facilitate various student engagement events throughout the semester.
• Identify and engage at-risk populations through targeted outreach, partnering with campus resources and Care Teams to address complex student needs and promote use of the Student Success Hub.
• Serve as a member of the Readmission Student Support Team by monitoring student progress, providing timely updates, and collaborating with the Student Success Hub to support students in achieving reinstatement to good academic standing.
• Collaborate with University College staff in supporting students with action plan items such as time management, resource utilization, and goal setting.

Skills

Student advocacy

Time management

Interpersonal skills

Organization

Education

Bachelor’s degree in higher education, student affairs, or related field

Master’s degree in higher education or related field preferred

Job description

Overview of Student Success Coach

Purdue University Northwest’s University College is seeking a Student Success Coach to join their team. The primary purpose of the Student Success Coach is to provide individual, appreciative, and transformational student advocacy on matters such as academic performance, college-life navigation, and resource referrals. The services of The Student Success Coach will collaborate with academic advising to provide a committed, consistent, and transparent support system for students. The Success Coach will report to the Associate Director of Student Success and Retention to create community and facilitate student success and completion within University College at PNW.

This position works primarily on our Hammond, IN campus; however, may have occasional travel to our Westville, IN campus. This position does have the opportunity for a flexible work schedule in the summer months, but does require a strong on-campus presence.

Salary: Up to $50,000

Duties and Responsibilities of Student Success Coach

• Meet with students to assess support needs, create individualized action plans, and conduct recurring appointments to monitor academic progress and ensure follow-through on success strategies.
• Plan and facilitate various student engagement events throughout the semester.
• Identify and engage at-risk populations through targeted outreach, partnering with campus resources and Care Teams to address complex student needs and promote use of the Student Success Hub.
• Serve as a member of the Readmission Student Support Team by monitoring student progress, providing timely updates, and collaborating with the Student Success Hub to support students in achieving reinstatement to good academic standing.
• Collaborate with University College staff in supporting students with action plan items such as time management, resource utilization, and goal setting.

Benefits of Student Success Coach

• Full benefits – Medical, Dental, Vision, Short Term Disability, Retirement, Life Insurance and more
• Accrue 15 days’ vacation your first year, then 22 days’ vacation your 2nd year plus rollover
• University contribution of 10% to retirement (3 year waiting period)
• University contributions to Health Savings Account
• Plus a chance to earn more through participating in University Wellness Initiatives
• 10 paid holidays
• Employee Wellness Programs
• Paid Parental Leave after one year of service
• Tuition remission for you, your spouse and dependent children at any Purdue campus

For more information on our excellent benefit package, please visit: https://www.pnw.edu/human-resources/benefits/

Education of Student Success Coach

• Bachelor’s degree in higher education, student affairs, or related field (e.g., social work, counseling, education)
• Master’s degree in higher education or related field preferred

Experience of Student Success Coach

• Minimum of 3 years of professional work experience in an academic advising and/or retention-related position
• Experience in public higher education, preferred

Core Competencies of Student Success Coach

• Ability to learn, understand, interpret and relay the full range of student services available, including enrollment services, academic policies & procedures of PNW and associated federal & state regulations
• Ability to prioritize and meet deadlines
• Ability to work in a fast-paced environment
• Possess excellent written, verbal, organizational, and time management skills
• Adapt to changes and willingness to learn new things
• Initiate and maintain professional relationships with diverse groups & sensitivity to the needs of students
• May have to work evening & weekend hours
• Strong interpersonal and human relations skills and the ability to maintain confidentiality is essential

Additional Information

Purdue will not sponsor employment authorization for this position

Professional references will be verified prior to any offer of employment. Employment is contingent upon completion of successful background check along with a motor vehicle records check if applicable.

Purdue University Northwest is an equal opportunity/equal access university.

Purdue University Northwest (PNW) is a student‑centered university that transforms lives through innovative education, impactful research and community engagement. Located in Northwest Indiana in the greater Chicago area and near the Indiana Dunes National Park, PNW serves approximately 9,000 students, including 6,000 core students, in a wide range of academic programs at the baccalaureate, master’s and applied doctoral levels.

Purdue Northwest employs more than 1,000 faculty and staff members for operations at its main campus in Hammond, Ind., and its branch campus in Westville, Ind., plus additional sites in Northwest Indiana including the Gabis Arboretum near Valparaiso, Ind. PNW’s values reflect the university’s commitment to respect, innovation, a student‑centric university, and excellence.

PNW is consistently ranked among the best public regional universities in U.S. News & World Report’s annual Best Colleges report and is recognized as a First Scholars institution as well an Innovation and Economic Prosperity University. With its vision to cultivate leaders, inspire excellence, and impact our world, PNW advances the socioeconomic mobility of its students and positively impacts regional development.

FLSA Status

Exempt

Posting Start Date: 10/7/26